Friendly staff, clean and Great food. Fast service
Atmosphere: 4
Food: 5
Service: 5
Adam Stover
Slow like 20min to get my food slow. And so over priced for their cheap food
Atmosphere: 2
Food: 2
Service: 1
Anastasia Stacey
Do not come through the drive through unless you want to be here for over an hour.
Atmosphere: 1
Food: 2
Service: 1
Reign Rose
The slowest fast food place in Xenia. Worse than McDonald’s… no customer service either. I get they only make minimum wage but still, gotta do better than that.
Megan Reindel
Terrible service
Atmosphere: 1
Food: 1
Service: 1
John
Had a DoorDash they was packed left and came back after 15 mins and they’re just now telling them I’m here for a DoorDash?? Need better preparation and management no organization door dashes aren’t made to order they need to be ready for the drivers
Atmosphere: 1
Food: 1
Service: 1
Dexter Dog
The store “manager,” Chris, demonstrated extremely poor customer service and could benefit from a refresher on basic customer service.
I arrived at the drive-thru to pick up a DoorDash order. Most Taco Bell locations and fast food chains in this area close the lobby late at night and direct delivery drivers to use the drive-thru, so I followed the usual process. At this location, however, the lobby is apparently open until 3 AM. I was told at the speaker that I needed to come inside instead. I waited for the cars in front of me to move, parked, and went inside as instructed.
Once inside, Chris refused to hand over the order solely because I had initially gone through the drive-thru. I completely understand not handing the order out through the drive-thru when the lobby is open. That is policy and reasonable. But refusing to give me the order after I came inside as directed was unnecessary, unprofessional, and counterproductive.
When I attempted to explain the situation and how it was an honest mistake, both Chris and the employee working the drive-thru were dismissive and rude. I asked for the drive-thru employee’s name so I could include it in a corporate complaint, but Chris refused to provide it. This lack of transparency and refusal to allow a customer (or delivery driver representing a customer) to report poor service is unacceptable.
This situation wasted time for both me and the customer. The customer’s order had to be reassigned to another Dasher even though I was present and ready to complete the pickup. She also had a second order from McDonald’s that I was delivering, so she ultimately received her orders separately instead of together.
This entire issue was avoidable and stemmed from poor judgment, lack of professionalism, and unnecessary hostility from the staff.
Absolutely crazy to sit at a speaker for 12 minutes while they clear who’s all in front of you. Then take forever to even take your order at the speaker then take even longer to get the MOBILE ORDER ready.
Atmosphere: 1
Food: 1
Service: 1
Stampy Galore
All hands on deck
Atmosphere: 5
Food: 5
Service: 5
Nellie Homere
Tonight 11/21 at 12:50am my experience was amazing! The young lady at the drive thru window was super sweet ! Thank you !
Atmosphere: 5
Food: 5
Service: 5
John Watkins
Waited over 20 mins for a pick up..stop prioritizing drive thru and have some balance ..Don’t even waisted your time smh
Stuck for an hour in the drive thru awful service
Atmosphere: 1
Food: 1
Service: 1
Friendly staff, clean and Great food. Fast service
Atmosphere: 4
Food: 5
Service: 5
Slow like 20min to get my food slow. And so over priced for their cheap food
Atmosphere: 2
Food: 2
Service: 1
Do not come through the drive through unless you want to be here for over an hour.
Atmosphere: 1
Food: 2
Service: 1
The slowest fast food place in Xenia. Worse than McDonald’s… no customer service either. I get they only make minimum wage but still, gotta do better than that.
Terrible service
Atmosphere: 1
Food: 1
Service: 1
Had a DoorDash they was packed left and came back after 15 mins and they’re just now telling them I’m here for a DoorDash?? Need better preparation and management no organization door dashes aren’t made to order they need to be ready for the drivers
Atmosphere: 1
Food: 1
Service: 1
The store “manager,” Chris, demonstrated extremely poor customer service and could benefit from a refresher on basic customer service.
I arrived at the drive-thru to pick up a DoorDash order. Most Taco Bell locations and fast food chains in this area close the lobby late at night and direct delivery drivers to use the drive-thru, so I followed the usual process. At this location, however, the lobby is apparently open until 3 AM. I was told at the speaker that I needed to come inside instead. I waited for the cars in front of me to move, parked, and went inside as instructed.
Once inside, Chris refused to hand over the order solely because I had initially gone through the drive-thru. I completely understand not handing the order out through the drive-thru when the lobby is open. That is policy and reasonable. But refusing to give me the order after I came inside as directed was unnecessary, unprofessional, and counterproductive.
When I attempted to explain the situation and how it was an honest mistake, both Chris and the employee working the drive-thru were dismissive and rude. I asked for the drive-thru employee’s name so I could include it in a corporate complaint, but Chris refused to provide it. This lack of transparency and refusal to allow a customer (or delivery driver representing a customer) to report poor service is unacceptable.
This situation wasted time for both me and the customer. The customer’s order had to be reassigned to another Dasher even though I was present and ready to complete the pickup. She also had a second order from McDonald’s that I was delivering, so she ultimately received her orders separately instead of together.
This entire issue was avoidable and stemmed from poor judgment, lack of professionalism, and unnecessary hostility from the staff.
Atmosphere: 1
Service: 1
Prices are terrible
Took 40 minutes to get through the line
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
Absolutely crazy to sit at a speaker for 12 minutes while they clear who’s all in front of you. Then take forever to even take your order at the speaker then take even longer to get the MOBILE ORDER ready.
Atmosphere: 1
Food: 1
Service: 1
All hands on deck
Atmosphere: 5
Food: 5
Service: 5
Tonight 11/21 at 12:50am my experience was amazing! The young lady at the drive thru window was super sweet ! Thank you !
Atmosphere: 5
Food: 5
Service: 5
Waited over 20 mins for a pick up..stop prioritizing drive thru and have some balance ..Don’t even waisted your time smh
Atmosphere: 1
Food: 1
Service: 1
Always delicious and a lot to choose from
Atmosphere: 5
Food: 5
Service: 5
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