EDIT: so I went to the DiBella's website and also made a complaint and within a very short amount of time I received an email from someone within the corporate line. They thanked me for my feedback and assured me that they would work on it to make people more aware when customers are there and not be so focused on tasks. They sent me a $20 coupon for my next visit and I went back on a Saturday of course it was a little later in the day and they were not very busy but they were probably still filling online orders. Things were much more improved and was more like the DiBella's I was used to going to in Strongsville Ohio. So I'm updating my review and management within the chain is very good in addressing concerns. I recommend Uncle Louie but I would go light on the mustard because they still struggle with portioning of condiments. The mustard overpowers the flavor of everything else and it loses something
I walked into the sub shop at 10:21 and stood at the counter while a man with some gray hair and a woman were working at the grill and counter and the woman looked at me at least one time and so did the man. He made some comment to her about these doordash deliveries and do they realize that these Subs aren't going to be hot when they get them. Apparently they don't appreciate business because neither one of them said we will be with you in a minute or anything. I walked out at 10:25 a.m. DiBella's in general is my favorite sub place. But the Boardman Ohio location just lacks complete customer service and are oblivious to a customer standing there waiting. Maybe they should get a bell on their front door or something, if they are that clueless and oblivious I'm going to call now and see if they're open for walk-in customers LOL
So I called into the store and the woman answered and I made a comment to her about them not paying attention at all and she said no we're open I said well I was there for 4 minutes and neither of you paid attention. You were too busy complaining about doordash orders. Then she handed the phone to the guy and I complained about the same thing and he said I'm sorry we were busy filling other orders. I said so you just don't pay attention to people standing at the counter or tell them you'll be there in a minute? I told him he lost a customer and he shouldn't complain about doordash orders out loud and that it's unprofessional! He said I'm sorry you feel that way in a condescending tone. I hope to God he's not the owner of the shop because he should have his DiBella's franchise removed. Because he doesn't provide the quality that DiBella's has given me in the past or even close to the customer service!
Mike Airways
Second time I've ordered from here and they put topping on my sandwich that i did not request. I'll never be going back and will spread the word that this place sucks!
Mary Gatrell
Love to order online and go into the back door grab my food off the shelf and go. Ordered cheesesteak subs and they were delicious. Get a bag of chips or a tasty cookie plus a drink. Your good to go. There are many other tasty sandwiches. Get them as they are or customize. Cannot go wrong.
Mike Hilton
Was told to leave because I only had cash, couldn't break change. Here's a novel idea, have cash in your till for change?
April Baker
Great food & great service!! Thank you Casey and staff for going above & beyond for a great experience
Katy
Amazing subs!
Cassandra Smith
I work for a company that has catered lunches. DiBella subs are brought in fairly often. The bread is thick with a hard crust, making it difficult to eat, and usually has an odd taste to it. The pasta salad is bland. It tastes like it's made with only oil and pasta. I'm glad it's not my money being wasted
Christina Greathouse
I got a salad bowl wow so much food I ate for two days love it will be back
Parking: Very easy to get out on to the roads
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey, Deli Salads & Pickles, Subs
Leann Blose
I am sitting here eating now for the first time. This my just have to be my go to lunch spot for now one. Everyone was super friendly and helpful and it was by far the best sub I've ever had. I ordered the DiBella's cheese steak, and I will definitely b back for another.
It's unbelievable how this place is still in business...this is my 4th time ordering here, 1st time the bread was moldy, 2nd time was actually really good, 3rd time everything was unedible because of poor ingredients and don't ever expect veggies, this 4th time I've had it...just look at the photos and you'll see what I'm talking about. Shame on the workers and shame on their management.
Atmosphere: 1
Food: 1
Service: 1
Kathy Marino
Shouldn't blatantly ignore people standing in front of you. Not even a hello I will be right with you. Left.
Kim B - In The Heart Of It All - Ohio
A birthday celebration in December calls for have it your way DiBella’s Subs! My nephew Rhyan loves Subs & this was his choice pick. Of course we had to crack open a jar of Tennessee Whiskey pickles (bought from Target) to compliment those amazing subs. Gotta love those red wrappers as they are so festive. Another great & easy way to feed a group of people for a party…order up subs and if you get a whole sub you might even have leftovers.
Parking: Parking is right outside the building
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Dagwood, Chicken Philly Sub with Our Famous Chocolate Chip Cookie
KC \u0026 Happy Days
A birthday celebration in December calls for have it your way DiBella’s Subs! My nephew Rhyan loves Subs & this was his choice pick. Of course we had to crack open a jar of Tennessee Whiskey pickles (bought from Target) to compliment those amazing subs. Gotta love those red wrappers as they are so festive. Another great & easy way to feed a group of people for a party…order up subs and if you get a whole sub you might even have leftovers.
EDIT: so I went to the DiBella's website and also made a complaint and within a very short amount of time I received an email from someone within the corporate line. They thanked me for my feedback and assured me that they would work on it to make people more aware when customers are there and not be so focused on tasks. They sent me a $20 coupon for my next visit and I went back on a Saturday of course it was a little later in the day and they were not very busy but they were probably still filling online orders. Things were much more improved and was more like the DiBella's I was used to going to in Strongsville Ohio. So I'm updating my review and management within the chain is very good in addressing concerns. I recommend Uncle Louie but I would go light on the mustard because they still struggle with portioning of condiments. The mustard overpowers the flavor of everything else and it loses something
I walked into the sub shop at 10:21 and stood at the counter while a man with some gray hair and a woman were working at the grill and counter and the woman looked at me at least one time and so did the man. He made some comment to her about these doordash deliveries and do they realize that these Subs aren't going to be hot when they get them. Apparently they don't appreciate business because neither one of them said we will be with you in a minute or anything. I walked out at 10:25 a.m. DiBella's in general is my favorite sub place. But the Boardman Ohio location just lacks complete customer service and are oblivious to a customer standing there waiting. Maybe they should get a bell on their front door or something, if they are that clueless and oblivious I'm going to call now and see if they're open for walk-in customers LOL
So I called into the store and the woman answered and I made a comment to her about them not paying attention at all and she said no we're open I said well I was there for 4 minutes and neither of you paid attention. You were too busy complaining about doordash orders. Then she handed the phone to the guy and I complained about the same thing and he said I'm sorry we were busy filling other orders. I said so you just don't pay attention to people standing at the counter or tell them you'll be there in a minute? I told him he lost a customer and he shouldn't complain about doordash orders out loud and that it's unprofessional! He said I'm sorry you feel that way in a condescending tone. I hope to God he's not the owner of the shop because he should have his DiBella's franchise removed. Because he doesn't provide the quality that DiBella's has given me in the past or even close to the customer service!
Second time I've ordered from here and they put topping on my sandwich that i did not request. I'll never be going back and will spread the word that this place sucks!
Love to order online and go into the back door grab my food off the shelf and go. Ordered cheesesteak subs and they were delicious. Get a bag of chips or a tasty cookie plus a drink. Your good to go. There are many other tasty sandwiches. Get them as they are or customize. Cannot go wrong.
Was told to leave because I only had cash, couldn't break change. Here's a novel idea, have cash in your till for change?
Great food & great service!! Thank you Casey and staff for going above & beyond for a great experience
Amazing subs!
I work for a company that has catered lunches. DiBella subs are brought in fairly often. The bread is thick with a hard crust, making it difficult to eat, and usually has an odd taste to it. The pasta salad is bland. It tastes like it's made with only oil and pasta. I'm glad it's not my money being wasted
I got a salad bowl wow so much food I ate for two days love it will be back
Parking: Very easy to get out on to the roads
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey, Deli Salads & Pickles, Subs
I am sitting here eating now for the first time. This my just have to be my go to lunch spot for now one. Everyone was super friendly and helpful and it was by far the best sub I've ever had. I ordered the DiBella's cheese steak, and I will definitely b back for another.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pickle, DiBella's Cheesesteak
It’s an expensive chain and it tastes bad
Restaurantji Recommends
Good food. Good service.
Food: 5
Service: 5
Recommended dishes: Subs
It's unbelievable how this place is still in business...this is my 4th time ordering here, 1st time the bread was moldy, 2nd time was actually really good, 3rd time everything was unedible because of poor ingredients and don't ever expect veggies, this 4th time I've had it...just look at the photos and you'll see what I'm talking about. Shame on the workers and shame on their management.
Atmosphere: 1
Food: 1
Service: 1
Shouldn't blatantly ignore people standing in front of you. Not even a hello I will be right with you. Left.
A birthday celebration in December calls for have it your way DiBella’s Subs! My nephew Rhyan loves Subs & this was his choice pick. Of course we had to crack open a jar of Tennessee Whiskey pickles (bought from Target) to compliment those amazing subs. Gotta love those red wrappers as they are so festive. Another great & easy way to feed a group of people for a party…order up subs and if you get a whole sub you might even have leftovers.
Parking: Parking is right outside the building
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Dagwood, Chicken Philly Sub with Our Famous Chocolate Chip Cookie
A birthday celebration in December calls for have it your way DiBella’s Subs! My nephew Rhyan loves Subs & this was his choice pick. Of course we had to crack open a jar of Tennessee Whiskey pickles (bought from Target) to compliment those amazing subs. Gotta love those red wrappers as they are so festive. Another great & easy way to feed a group of people for a party…order up subs and if you get a whole sub you might even have leftovers.
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