My experience this evening at the KFC near East 61st St South and Garnett in Broken Arrow, Ok was marred by a complete lack of the concept of customer service, and by most food items (original recipe dark meat) being not available. Get that man a hearing aid, some common civility and a refresher course on how to provide the paying customer (1 what they ordered and 2) a cooperative attitude. He said he is the manager. No one was manning the speaker so I ordered from the window. I wanted a combo ( I had a coupon) and your sign said I can upgrade any combo for $1.00 and get an extra side. And my order was a 2-piece dark meat, both thighs, original recipe, with cole slaw for the extra side. He said he wouldn’t have any original for 20 minutes, ( talk about poor planning), so I told him I would take the extra crispy, and reiterated that I wanted dark meat. He said “do you want this coupon or that combo?” I didn’t understand and said the coupon said it was a combo and I wanted to pay $1 for the extra side. His response: do you want this coupon or that combo, and kept repeating that without elaborating. I finally gave up getting any information from him, and told him “ I don’t care, just charge me what you need to for my order.” I gave him my credit card and he rang up some amount. I checked my order only to find that it was a breast and a wing ( which I hate). I said “oh, this isn’t what I ordered” and he shouted Yes it is! I asked if the store had CCTV/video so he could go hear what I had said. No answer to that, he is adamant and belligerent and claims he “did me a favor” (?) and yelled at me to “Get out of my drive through!” I said he needed to give me back my credit card or I was calling the police. He kept screaming and screaming, but did give me my credit card. Then HE said HE was calling the police!! There was no one in line, no other customers anywhere, but as soon as I put my card into my wallet, I was VERY GLAD to leave. He yelled after me “Don’t ever come back here!!”, sticking his head out of the window like a maniac. It was, frankly, quite frightening. I was afraid for him to see my car tag, as he already had my personal info from my credit card, as I thought he might come after me. I am a 71 year old woman, a disabled veteran, and have NEVER had a business treat me that way. Could the owner of this store please contact me so that I can know what action is being taken? That man should be taken out of any position that puts him in contact with the public.
Atmosphere: 1
Food: 1
Service: 1
Kejuante Frazier
Food was hot and ready my new go to kfc haven’t been disappointed yet
Food: 5
Service: 5
Karl Schuessler
Not good. Over cooked
Atmosphere: 2
Food: 2
Service: 2
C'Lyn
Chicken is never fresh at this location
Atmosphere: 1
Food: 1
Service: 1
Misha Macedo
Great customer service and great food quality!!
Atmosphere: 5
Food: 5
Service: 5
Miranda Gordon
They gave me old chicken.
Food: 1
Service: 3
Recommended dishes: French Fries
Kristen Lewis
The worst KFC around!! The Manager, I believe her name is Cynthia is the most incompetent person. Every time I go there, there's an issue! She was plain rude to me today and then told me my app order shows canceled on their screen. I said we'll on mine it shows a time my foods supposed to be ready...I had to call the 800 KFC number for my order to be made. It's crazy and then she refused to identify herself so I could complain on her!! She hid her name tag behind her cardigan!! Real. Life.
Atmosphere: 1
Food: 1
Service: 1
Rajhon Dodd
Best fries! Chicken always good-original or extra crispy?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, French Fries
Brennan Jones
This place is bad for business just close this location down. They gave me rotten food and basically spit at me. I never write bad reviews either
Atmosphere: 1
Food: 1
Service: 1
Shawn Devaney
Well, I've had some bad experiences at KFC. However, this place does it right. Harland Sanders would be proud. Cynthia keeps it clean and the employees have great attitudes. Unlike the KFC on Memorial!!! I highly recommend this KFC. ?
The staff is always super friendly and the food is what you'd expect. I have yet to have a bad experience here.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Chicken Sandwich
G.S.M.
The restaurant was bustling with activity during my lunchtime visit on August 30, 2024. Despite the crowd, I was impressed by the exceptional customer service and consistent food quality.
Vegetarian options: Not a place for vegetarian.
Food: 5
Service: 5
Recommended dishes: 5 Fill Up Chicken Pot Pie
Mariah “MJ” Rodriguez
Terrible do not visit this KFC or any of them at that. I've tried multiple different KFC's & they are all going down hill quickly q bunch of tweakers or weirdos working at every location from Okmulgee all the way to Tulsa Oklahoma, paid 35$ for a family meal the chicken We were not able to chew. Please go anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Charles Blackwell
Great manganese and excellent customer service
Atmosphere: 5
Food: 5
Service: 5
Janice Goree
Not bad it is fast food so not amazing not horrible.
My experience this evening at the KFC near East 61st St South and Garnett in Broken Arrow, Ok was marred by a complete lack of the concept of customer service, and by most food items (original recipe dark meat) being not available. Get that man a hearing aid, some common civility and a refresher course on how to provide the paying customer (1 what they ordered and 2) a cooperative attitude. He said he is the manager. No one was manning the speaker so I ordered from the window. I wanted a combo ( I had a coupon) and your sign said I can upgrade any combo for $1.00 and get an extra side. And my order was a 2-piece dark meat, both thighs, original recipe, with cole slaw for the extra side. He said he wouldn’t have any original for 20 minutes, ( talk about poor planning), so I told him I would take the extra crispy, and reiterated that I wanted dark meat. He said “do you want this coupon or that combo?” I didn’t understand and said the coupon said it was a combo and I wanted to pay $1 for the extra side. His response: do you want this coupon or that combo, and kept repeating that without elaborating. I finally gave up getting any information from him, and told him “ I don’t care, just charge me what you need to for my order.” I gave him my credit card and he rang up some amount. I checked my order only to find that it was a breast and a wing ( which I hate). I said “oh, this isn’t what I ordered” and he shouted Yes it is! I asked if the store had CCTV/video so he could go hear what I had said. No answer to that, he is adamant and belligerent and claims he “did me a favor” (?) and yelled at me to “Get out of my drive through!” I said he needed to give me back my credit card or I was calling the police. He kept screaming and screaming, but did give me my credit card. Then HE said HE was calling the police!!
There was no one in line, no other customers anywhere, but as soon as I put my card into my wallet, I was VERY GLAD to leave. He yelled after me “Don’t ever come back here!!”, sticking his head out of the window like a maniac. It was, frankly, quite frightening. I was afraid for him to see my car tag, as he already had my personal info from my credit card, as I thought he might come after me. I am a 71 year old woman, a disabled veteran, and have NEVER had a business treat me that way. Could the owner of this store please contact me so that I can know what action is being taken? That man should be taken out of any position that puts him in contact with the public.
Atmosphere: 1
Food: 1
Service: 1
Food was hot and ready my new go to kfc haven’t been disappointed yet
Food: 5
Service: 5
Not good. Over cooked
Atmosphere: 2
Food: 2
Service: 2
Chicken is never fresh at this location
Atmosphere: 1
Food: 1
Service: 1
Great customer service and great food quality!!
Atmosphere: 5
Food: 5
Service: 5
They gave me old chicken.
Food: 1
Service: 3
Recommended dishes: French Fries
The worst KFC around!! The Manager, I believe her name is Cynthia is the most incompetent person. Every time I go there, there's an issue! She was plain rude to me today and then told me my app order shows canceled on their screen. I said we'll on mine it shows a time my foods supposed to be ready...I had to call the 800 KFC number for my order to be made. It's crazy and then she refused to identify herself so I could complain on her!! She hid her name tag behind her cardigan!! Real. Life.
Atmosphere: 1
Food: 1
Service: 1
Best fries! Chicken always good-original or extra crispy?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, French Fries
This place is bad for business just close this location down. They gave me rotten food and basically spit at me. I never write bad reviews either
Atmosphere: 1
Food: 1
Service: 1
Well, I've had some bad experiences at KFC. However, this place does it right. Harland Sanders would be proud. Cynthia keeps it clean and the employees have great attitudes. Unlike the KFC on Memorial!!! I highly recommend this KFC. ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The staff is always super friendly and the food is what you'd expect. I have yet to have a bad experience here.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Chicken Sandwich
The restaurant was bustling with activity during my lunchtime visit on August 30, 2024. Despite the crowd, I was impressed by the exceptional customer service and consistent food quality.
Vegetarian options: Not a place for vegetarian.
Food: 5
Service: 5
Recommended dishes: 5 Fill Up Chicken Pot Pie
Terrible do not visit this KFC or any of them at that. I've tried multiple different KFC's & they are all going down hill quickly q bunch of tweakers or weirdos working at every location from Okmulgee all the way to Tulsa Oklahoma, paid 35$ for a family meal the chicken We were not able to chew. Please go anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Great manganese and excellent customer service
Atmosphere: 5
Food: 5
Service: 5
Not bad it is fast food so not amazing not horrible.
Food: 4
Service: 4
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