Mazzio's Italian Eatery
1200 E Kenosha St, Broken Arrow
(918) 664-4444
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1200 E Kenosha St, Broken Arrow
(918) 664-4444
Great service from the lady at the drive through windows! Someone get her a raise or promotion.
Atmosphere: 5
Food: 5
Service: 5
Jackson is a wonderful worker!
Atmosphere: 5
Food: 5
Service: 5
Great salad and pizza
Atmosphere: 5
Food: 5
Service: 5
This is the most poorly managed establishment I have ever encountered. The magnitude that they ignore customers and have no form of delegation or urgency for customer service. I don’t know how three people two of which are managers can be at the front end and walk away as soon as a customer comes to the counter and deliberately walk back and forth and into the lobby and never acknowledge them. It’s pure chaos in here with only 3 people dining in, a couple in drive thru and 4 door dashers waiting they act like they are at full capacity. They really need to be retrained from the top down there is zero organization here or delegation of task the lack of the basic fundamentals of customer service or management in general is non existent. The order and way they are operating is the most inefficient process I have ever witnessed. Now the crew in the back actually preparing orders are putting in full effort it’s the lack of communication and management on the front end is where this place fails. One customer is missing half his order. It’s like there’s no SOP being followed on the front end, just free-styling what should be a well organized operation is the opposite. This place is empty and falling apart in chaos as if there’s a line outside and drive thru has a line down the street. They can’t even tell customers how long the wait will be. Front end is lost and drowning send help
Atmosphere: 1
Food: 1
Service: 1
The pizza was perfect, and just as I had ordered it.
Food: 5
Service: 5
Great service very nice The food takes a bit long to come out but when it does it's very hot!
Atmosphere: 4
Food: 5
Service: 4
Fantastic customer service, the manager was so nice. Genuinely the best food experience ive had while visiting Oklahoma.
Atmosphere: 5
Food: 5
Service: 5
Management was very attentive and the buffet was AMAZING! smelled so good and loved the music.
Atmosphere: 5
Food: 5
Service: 5
Went to my local location not long ago. Pizza and cinnamon sticks were great. But the chicken wings and fries were absolutely terrible. Chicken wings tasted like they were out the microwave and looked like they had been rolled in seasoning. Fries tasted tasteless and looked like just had salt and pepper hastily sprinkled on . I would not recommend.
Atmosphere: 4
Food: 1
Service: 5
Recommended dishes: Pepperoni Pizza
The lunch buffet is pitiful. We did ask them to special make a pizza which was hot fresh and delicious. We asked when they were putting out more dessert and the front lady asked the lady in charge and was told they aren’t it’s just what’s out… this is what was out.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Man, today was rough over at this Mazzios. We placed a loaded cheese dipper order (breadsticks) to go with our salads at 5:54.
........after waiting about 5-7 min to order.........we ended up taking our dippers home after I went up to the register at 6:50 to get a refund...................no response from management. They said they were running behind, but 1 hour for breadsticks, come on. Some of the items (beets) on salad bar had to be spit out because they tasted spoiled as well. Sadly disappointed. Sad that Mods pizza closed :/, will look at other places now.
Atmosphere: 3
Food: 3
Service: 2
The only real complaint was we ordered ahead of time, but we still asked, and they hadn't even started the cheese sticks and cinnamon bread
Atmosphere: 4
Food: 5
Service: 3
Sally was such a sweetheart taking our order over the phone. She took her time and didn't mind our baby crying in the background and told us that she used to actually Rock babies at the church nursery and it absolutely warmed my heart. I would definitely order from this place again 🫶
Atmosphere: 5
Food: 5
Service: 5
45 minute wait for a drive thru order is bad business and management when we have a lot of other pizza place options in the area.
We ordered on the app and it’s coming from this store and it’s been over an hour and a half and still don’t have any food. This has been the second time this has happened. Says it’s out for delivery over 40 min ago and still no food. Won’t be ordering from here anymore. Order food at 7:30pm to hope to eat by 8:30 and now it’s almost 9:30.
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