We placed an order for 2 pizzas that took an hour to make. When they arrived they were cold. When we called he initially told my husband it would be best to just throw in the oven. When I got on the phone he tried to say he couldn’t do anything about it because the driver wouldn’t be paid anymore money. When I said so you’ll just deliver cold pizzas and say screw the people that paid for it? He tries to tell me it’s because I live out in Coweta. I love literally a mile down the road. Oh yes, he sees that now. Unfortunately he can’t remake it because it takes away from his inventory. So again, I paid for a hot meal that was delivered cold and you’re saying there is nothing you can do? He can refund half the order. But I wanted dinner. He hung up on me.
Food: 1
Service: 1
Clara Lama Lyons (Mama Lama Lyons)
The store is less than a mile from our home. At 0009 I received a message that the order was on its way. 0030 and no order, their tracking is not working on the app, I call the store and get the automated option which tells me they are running behind. At 0039 I go outside to toss the trash and find a cold pizza and hard cold knots on the porch. No knock, no doorbell, and their app is still showing like its in transit. I don't mind cold pizza the best day but not the day of purchase. Regretting the 25% tip and the order. I don't know what's up with this store, but this is now the 2nd failed delivery order. Won't be a third.
Food: 1
Service: 1
Chris Carroll
90 minute delivery, ICE COLD & lost. 40 minutes after estimated. Called store for update, horrible experience. Vague idea of anything, let alone my order or it's location. Actually they didn't even know if it existed, was made or on the way. Even attempted that the order was complete at one point ha! What a poor horrible excuse of an operation. After 20 years in food service this is by far the WORST experience I have had or seen. It makes me lose any and all hopeful expectations from this location, company and ownership/upper management at this point.
Corey Chandler
3rd or 4th time with this horrible excuse for service. Our pizza was delivered smashed and they said they could remake it or refund us not both. Do better you guys are the worst. I worked for papa John's as a manager for 3 years in my younger years and am blown away on what passes and makes it out of this awful store.
Please please please don't ever order from this establishment they are the worst. Your food will come late and smashed and they won't have a solution for wasting 2.5 hours of your time cause it takes 3 deliveries to get 2 pizzas rite.
I will specifically go out of my way to tell people never to order from this location from now on. Let's see how far that "who cares about the customer" attitude makes it when you can't afford labor cause you have systematically ruined hundreds of peoples meals and told them to essentially get bent over your mistakes.
Atmosphere: 1
Food: 1
Service: 1
Amanda Peterson
I placed an order through the app and signed up to receive text messages for the order. I received a text at 6:52 stating my order was ready. I got to the store at 7:00 and was told they were finishing it up. After going back and checking two or three times between other pick-ups, I was asked to verify what I had ordered. I was told we were just waiting on the garlic knots, but just a minute or two later, I was told my pizza had either just gone in the oven or was almost ready to go in the oven, and it would be another 5-6 minutes.
I'm truly a very patient and understanding person. My frustration comes from a lack of communication/being lied to. Had I been told the truth when I got there, "Somehow, we lost your order/label, and I'm sorry you received a message saying it was ready, but we are starting your order now." I would've given 5 stars across the board because a little bit of honesty and communication goes a long way with me. I was offered a drink or a dessert for the wait, but I'm never after free food/services, so I declined. By that point, I'd already been lied to, so I was no longer being as polite. I wasn't mad, I was frustrated with the situation, and I just wanted to get my food and go, which I did, around 7:20.
Side note, the staff was very polite with each interaction. I know they were trying to rectify the situation, but none of that would've been necessary if I'd just been told the truth from the start. They were obviously very busy, and I know things like lost orders happen from time to time.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Garlic Knots
Londa Colbert
The people here at the South Broken Arrow location are always so friendly and haven't seen a bad item yet!
Atmosphere: 5
Food: 5
Service: 5
Joseph Guarino
Worst pizza I ever had ordered extra cheese what a joke
Atmosphere: 1
Food: 1
Service: 1
Judy Mangham
I like pThe Popa
Shannon ivy
That delivery guy named Branden was so kind and courteous when he delivered our pizzas. It was from the Elm St and Kenosha location. Every time I go into that location, everyone is so friendly, upbeat, and fun there.
Let Shiro the Hero know we were happy to meet them and to have a great rest of the night ?
Atmosphere: 5
Food: 5
Service: 5
Russ
I've never had a bad experience at this location.
Atmosphere: 5
Food: 5
Service: 5
Larry Jansen
Love the papa bowl! Great option for keto diet people
Atmosphere: 4
Food: 4
Service: 4
scott smith
It's always Papa John's, never disappointed, food is always fresh.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Spinach Alfredo Pizza
Matthew Wells
This South BA Location of Papa John's is hands down the best in the Metro. I am always greeted with smiles and hellos. Everyone from the manager to the cooks seems to go out of their way to ensure my pizzas are made perfectly. Thanks Tasha!
We placed an order for 2 pizzas that took an hour to make. When they arrived they were cold. When we called he initially told my husband it would be best to just throw in the oven. When I got on the phone he tried to say he couldn’t do anything about it because the driver wouldn’t be paid anymore money. When I said so you’ll just deliver cold pizzas and say screw the people that paid for it? He tries to tell me it’s because I live out in Coweta. I love literally a mile down the road. Oh yes, he sees that now. Unfortunately he can’t remake it because it takes away from his inventory. So again, I paid for a hot meal that was delivered cold and you’re saying there is nothing you can do? He can refund half the order. But I wanted dinner. He hung up on me.
Food: 1
Service: 1
The store is less than a mile from our home. At 0009 I received a message that the order was on its way. 0030 and no order, their tracking is not working on the app, I call the store and get the automated option which tells me they are running behind. At 0039 I go outside to toss the trash and find a cold pizza and hard cold knots on the porch. No knock, no doorbell, and their app is still showing like its in transit. I don't mind cold pizza the best day but not the day of purchase. Regretting the 25% tip and the order. I don't know what's up with this store, but this is now the 2nd failed delivery order. Won't be a third.
Food: 1
Service: 1
90 minute delivery, ICE COLD & lost. 40 minutes after estimated. Called store for update, horrible experience. Vague idea of anything, let alone my order or it's location. Actually they didn't even know if it existed, was made or on the way. Even attempted that the order was complete at one point ha! What a poor horrible excuse of an operation. After 20 years in food service this is by far the WORST experience I have had or seen. It makes me lose any and all hopeful expectations from this location, company and ownership/upper management at this point.
3rd or 4th time with this horrible excuse for service. Our pizza was delivered smashed and they said they could remake it or refund us not both. Do better you guys are the worst. I worked for papa John's as a manager for 3 years in my younger years and am blown away on what passes and makes it out of this awful store.
Please please please don't ever order from this establishment they are the worst. Your food will come late and smashed and they won't have a solution for wasting 2.5 hours of your time cause it takes 3 deliveries to get 2 pizzas rite.
I will specifically go out of my way to tell people never to order from this location from now on. Let's see how far that "who cares about the customer" attitude makes it when you can't afford labor cause you have systematically ruined hundreds of peoples meals and told them to essentially get bent over your mistakes.
Atmosphere: 1
Food: 1
Service: 1
I placed an order through the app and signed up to receive text messages for the order. I received a text at 6:52 stating my order was ready. I got to the store at 7:00 and was told they were finishing it up. After going back and checking two or three times between other pick-ups, I was asked to verify what I had ordered. I was told we were just waiting on the garlic knots, but just a minute or two later, I was told my pizza had either just gone in the oven or was almost ready to go in the oven, and it would be another 5-6 minutes.
I'm truly a very patient and understanding person. My frustration comes from a lack of communication/being lied to. Had I been told the truth when I got there, "Somehow, we lost your order/label, and I'm sorry you received a message saying it was ready, but we are starting your order now." I would've given 5 stars across the board because a little bit of honesty and communication goes a long way with me. I was offered a drink or a dessert for the wait, but I'm never after free food/services, so I declined. By that point, I'd already been lied to, so I was no longer being as polite. I wasn't mad, I was frustrated with the situation, and I just wanted to get my food and go, which I did, around 7:20.
Side note, the staff was very polite with each interaction. I know they were trying to rectify the situation, but none of that would've been necessary if I'd just been told the truth from the start. They were obviously very busy, and I know things like lost orders happen from time to time.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Garlic Knots
The people here at the South Broken Arrow location are always so friendly and haven't seen a bad item yet!
Atmosphere: 5
Food: 5
Service: 5
Worst pizza I ever had ordered extra cheese what a joke
Atmosphere: 1
Food: 1
Service: 1
I like pThe Popa
That delivery guy named Branden was so kind and courteous when he delivered our pizzas. It was from the Elm St and Kenosha location. Every time I go into that location, everyone is so friendly, upbeat, and fun there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brownie, Breadstick, Pepperoni Pizza
Maybe add more than 10 peperonis next time .
Restaurantji Recommends
Let Shiro the Hero know we were happy to meet them and to have a great rest of the night ?
Atmosphere: 5
Food: 5
Service: 5
I've never had a bad experience at this location.
Atmosphere: 5
Food: 5
Service: 5
Love the papa bowl! Great option for keto diet people
Atmosphere: 4
Food: 4
Service: 4
It's always Papa John's, never disappointed, food is always fresh.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Spinach Alfredo Pizza
This South BA Location of Papa John's is hands down the best in the Metro. I am always greeted with smiles and hellos. Everyone from the manager to the cooks seems to go out of their way to ensure my pizzas are made perfectly. Thanks Tasha!
Atmosphere: 5
Food: 5
Service: 5
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