Not a good experience at this location. They have trouble doing a basic request of oat milk instead of cows milk. Also $9 for a basic hot coffee, nothing special? and is it just me, or is this quite small for a size grande? And of course it’s not filled to the top.
Atmosphere: 1
Food: 1
Service: 2
Lexine Stone
Every time I come to this Starbucks, my drinks are always watered down from having to wait for them to hand me my drink (even though I have it as in-store pick up, it never fails that they always put it in drive-through pick up). I have never had a drink that actually tastes the way it’s supposed to. I always look forward to going to Starbucks, especially around this time of year, but once again I’m dissatisfied and disappointed.
Regnas2008
This Starbucks used to be really quick and polite. My daughter and I ordered two drinks and arrived about five minutes after the app said they would be ready, which they were not ready. 7 people were working and three of them said welcome in, but not one of them asked if they could help us. After receiving one drink, I had to literally wave one of the staff members down for our other drink, which was just sitting in the back, no apologies, no nothing. Customer service is GONE with this new generation.
Atmosphere: 1
Food: 5
Service: 1
Shawn Crone
Great place to sit and chill for a bit cozy environment great people
Atmosphere: 5
Food: 5
Service: 5
Ava Brown
The Veterans Day free coffee is very limited and only for basic coffee. We waited in line behind one car for 15 minutes to find that out while the Barista chatted with the customer. When I complained about how long we waited no concessions were made. Very poor customer service.This is the Starbucks on Lynn Lane in Broken Arrow.
Service: 1
Brittany Hines
Just had the grossest matcha latte I've ever tasted! Tasted like it was only matcha mixed in water and then served to me. I even asked to 2 extra pumps of classic syrup and caramel drizzle and there was obviously no caramel on it when they gave it to me which makes me believe that forgot to put any sweetener in there as well. I couldn't even taste any milk. Whoever took my order through drive-through was also rude.
Service: 2
Ca'Pri Carter
I just love the staff. I go there a lot 😬 every time I go inside to pick up my mobile order, they always greet me by name, and I just love that! All the staff are great!
Atmosphere: 5
Food: 5
Service: 5
Destiny Heard
Worst experience ever terrible attitudes from employees and district manager!
Service: 1
Amy Hefley
Always a fantastic start to my day! The people at this location are the BEST!
Atmosphere: 5
Food: 5
Service: 5
Darren Chang
Had a terrible experience today. We came through the drive through and ordered a grande caramel latte with a double shot and venti caramel frappacino. The guy at the window was not very nice at all and got our order wrong. He wouldn't even look at us when we told him and just shut the window on us. Some girl came next and corrected the order and told us because of the wait and trouble, she would refund our card. We paid with a gift card that was given to the guy but never returned back to me, so I had to go back in and explain that even though I was appreciative that she refunded me, I needed the gift card back or it wouldn't matter. When I walked in to explain, she was also not very nice. Latte was good but Frapp was so watered down, it tasted terrible. Not sure if it was an off day, but the experience was so bad that I won't go back to that location again.
Took the lid off my drink to add an ice cube. I found a fly floating at the top of my coffee. Pretty grossed out and cost 7 dollars.
Atmosphere: 3
Food: 1
Service: 3
Ava
brian at the window was incredibly rude!! terrible attitude and barely spoke, seemed very irritated and annoyed for no reason. i said thank you multiple times, have a nice day, etc. to no response.
Food: 5
Service: 2
Brady Thompson
Did not make my matcha latte correctly very bitter. Egg bites tasted off.
Corinne Lyon
Coffee order done wrong. Always check your coffee before leaving! They don’t give refunds, make you come all the way back to get another which is completely inconvenient if you’re at work!
duyen tran
I ordered matcha latte with soy added but when I received it, the matcha cup had a bit of a bitter taste, it seems they didn't add soy for me. Never come back this place.
Not a good experience at this location. They have trouble doing a basic request of oat milk instead of cows milk. Also $9 for a basic hot coffee, nothing special? and is it just me, or is this quite small for a size grande? And of course it’s not filled to the top.
Atmosphere: 1
Food: 1
Service: 2
Every time I come to this Starbucks, my drinks are always watered down from having to wait for them to hand me my drink (even though I have it as in-store pick up, it never fails that they always put it in drive-through pick up). I have never had a drink that actually tastes the way it’s supposed to. I always look forward to going to Starbucks, especially around this time of year, but once again I’m dissatisfied and disappointed.
This Starbucks used to be really quick and polite. My daughter and I ordered two drinks and arrived about five minutes after the app said they would be ready, which they were not ready. 7 people were working and three of them said welcome in, but not one of them asked if they could help us. After receiving one drink, I had to literally wave one of the staff members down for our other drink, which was just sitting in the back, no apologies, no nothing. Customer service is GONE with this new generation.
Atmosphere: 1
Food: 5
Service: 1
Great place to sit and chill for a bit cozy environment great people
Atmosphere: 5
Food: 5
Service: 5
The Veterans Day free coffee is very limited and only for basic coffee. We waited in line behind one car for 15 minutes to find that out while the Barista chatted with the customer. When I complained about how long we waited no concessions were made. Very poor customer service.This is the Starbucks on Lynn Lane in Broken Arrow.
Service: 1
Just had the grossest matcha latte I've ever tasted! Tasted like it was only matcha mixed in water and then served to me. I even asked to 2 extra pumps of classic syrup and caramel drizzle and there was obviously no caramel on it when they gave it to me which makes me believe that forgot to put any sweetener in there as well. I couldn't even taste any milk. Whoever took my order through drive-through was also rude.
Service: 2
I just love the staff. I go there a lot 😬 every time I go inside to pick up my mobile order, they always greet me by name, and I just love that! All the staff are great!
Atmosphere: 5
Food: 5
Service: 5
Worst experience ever terrible attitudes from employees and district manager!
Service: 1
Always a fantastic start to my day! The people at this location are the BEST!
Atmosphere: 5
Food: 5
Service: 5
Had a terrible experience today. We came through the drive through and ordered a grande caramel latte with a double shot and venti caramel frappacino. The guy at the window was not very nice at all and got our order wrong. He wouldn't even look at us when we told him and just shut the window on us. Some girl came next and corrected the order and told us because of the wait and trouble, she would refund our card. We paid with a gift card that was given to the guy but never returned back to me, so I had to go back in and explain that even though I was appreciative that she refunded me, I needed the gift card back or it wouldn't matter. When I walked in to explain, she was also not very nice. Latte was good but Frapp was so watered down, it tasted terrible. Not sure if it was an off day, but the experience was so bad that I won't go back to that location again.
Service: 1
Restaurantji Recommends
Took the lid off my drink to add an ice cube.
I found a fly floating at the top of my coffee.
Pretty grossed out and cost 7 dollars.
Atmosphere: 3
Food: 1
Service: 3
brian at the window was incredibly rude!! terrible attitude and barely spoke, seemed very irritated and annoyed for no reason. i said thank you multiple times, have a nice day, etc. to no response.
Food: 5
Service: 2
Did not make my matcha latte correctly very bitter. Egg bites tasted off.
Coffee order done wrong. Always check your coffee before leaving! They don’t give refunds, make you come all the way back to get another which is completely inconvenient if you’re at work!
I ordered matcha latte with soy added but when I received it, the matcha cup had a bit of a bitter taste, it seems they didn't add soy for me. Never come back this place.
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