I ordered from the Taco Bell app while sitting in the lobby at the 71st Street location, but the app placed my order at the Catoosa Taco Bell — 15 miles away!
When I asked for help:
The 71st Street Taco Bell refused to make my order.
The Catoosa Taco Bell refused to cancel it.
Neither location would issue me a refund.
So I was left paying for food I never received. That is completely unacceptable.
The app is unreliable, the customer service was awful, and the refusal to resolve a clear mistake shows zero respect for customers.
🚫 I will NEVER eat at Taco Bell again. 📱 YOUR APP IS TERRIBLE!
Atmosphere: 1
Food: 1
Service: 1
durnf jrudid
Clayton is fabulous 🤩.. He sure is fast and efficient.. 😁 All while having alot of customers ... Clayton was also super nice ☺️.. thank you Clayton for being YOU.. 😁
Atmosphere: 5
Food: 5
Service: 5
Joey Vanek
Terrible customer service.
Service: 1
Kendra Fuechsel
Came through the drive thru and the lady that took my order and my payment was very rushing..I didn’t sit longer than 2 mins at the intercom. She had 2 lip piercings on the bottom and was very rude.
Food: 5
Service: 1
Jeremiah Keel
This is the Taco Bell I use the most. Then get my meal right a good portion of the time. Sometimes I do screw up. The food always tastes great even if it isn't something I ordered. My only complaint with them is that they mess up the order sometimes.
Atmosphere: 4
Food: 4
Service: 3
Taylor
Driving through on a road trip and stopped to have lunch. Both my orders came out as standard rather than customized like I had ordered. Everything I asked to exclude was still on there and all the extras were missing. Sauces I didn’t want and missing extra chicken. I then proceeded to watch people wait so long they started asking for refunds and others having to ask multiple times for their food. Employees looked like they had no idea what was going on. The drive thru got priority despite the cafe being full. My “to go” order came and I was planning to eat it in the car but the bag was covered in quac and when I pulled the bowl out it was covered in beans. I sat in the cafe to eat so I didn’t get it all over my car, surrounded by angry customers.
Use caution if you’re in a hurry.
Atmosphere: 2
Food: 3
Service: 1
Carlos Ulloa
Mess up my order and when I try to complain they where rude and close the drive thru windows on me
Atmosphere: 1
Food: 1
Service: 1
Delsinium
Their tacos and chips are almost always stale and if you put in any customizations they intentionally mess it up would not recommend. (Update they left several items out of our recent order)
Atmosphere: 1
Food: 1
Service: 1
Winter Dew
Literally the worst, they’ve messed up so many of my orders that uber will no longer give me refunds and the store won’t stop doing it. I can’t drive so calling the store does me no good. They need to hire some real adults to manage the store instead of all those kids that don’t give a damn
Atmosphere: 1
Food: 1
Service: 1
K B
THE WORST TACO BELL Don't expect to get your money's worth here even if its cheap food because they ALWAYS mess up your order, AND/OR there's gonna be something missing. Without doubt. It's mainly the night shift. Sad that there are this many reviews, many of them similar to mine, and management hasn't bothered to do anything about it. Like...your rated a 3.6 ..... that's insane. I assume management is part of the problem.
Great food, always a great atmosphere, and always peaceful.
Atmosphere: 5
Food: 5
Service: 5
Quentin Marquez
That sucks.. I see bad reviews.. but Tonight was a KICK ASS DINNER AN BOMB SERVICE!! I was still ordering my 2nd order wen I got my 1st order. An they were patient with me an my munchie decisions.THIS CREW WHO RAN 2NIGHT WAS THE BEST TACO BELL!!!! THANK YOU. 5/25/25 8:34PM. Q. THANK U AGAIN
Atmosphere: 5
Food: 5
Service: 5
Vanessa Rodriguez
They always mess up the food here. Always missing something and food cold
Mark Madden
Staff seemed distracted and focused on other things, then work.
I ordered from the Taco Bell app while sitting in the lobby at the 71st Street location, but the app placed my order at the Catoosa Taco Bell — 15 miles away!
When I asked for help:
The 71st Street Taco Bell refused to make my order.
The Catoosa Taco Bell refused to cancel it.
Neither location would issue me a refund.
So I was left paying for food I never received. That is completely unacceptable.
The app is unreliable, the customer service was awful, and the refusal to resolve a clear mistake shows zero respect for customers.
🚫 I will NEVER eat at Taco Bell again.
📱 YOUR APP IS TERRIBLE!
Atmosphere: 1
Food: 1
Service: 1
Clayton is fabulous 🤩.. He sure is fast and efficient.. 😁 All while having alot of customers ... Clayton was also super nice ☺️.. thank you Clayton for being YOU.. 😁
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service.
Service: 1
Came through the drive thru and the lady that took my order and my payment was very rushing..I didn’t sit longer than 2 mins at the intercom. She had 2 lip piercings on the bottom and was very rude.
Food: 5
Service: 1
This is the Taco Bell I use the most. Then get my meal right a good portion of the time. Sometimes I do screw up. The food always tastes great even if it isn't something I ordered. My only complaint with them is that they mess up the order sometimes.
Atmosphere: 4
Food: 4
Service: 3
Driving through on a road trip and stopped to have lunch. Both my orders came out as standard rather than customized like I had ordered. Everything I asked to exclude was still on there and all the extras were missing. Sauces I didn’t want and missing extra chicken. I then proceeded to watch people wait so long they started asking for refunds and others having to ask multiple times for their food. Employees looked like they had no idea what was going on. The drive thru got priority despite the cafe being full.
My “to go” order came and I was planning to eat it in the car but the bag was covered in quac and when I pulled the bowl out it was covered in beans. I sat in the cafe to eat so I didn’t get it all over my car, surrounded by angry customers.
Use caution if you’re in a hurry.
Atmosphere: 2
Food: 3
Service: 1
Mess up my order and when I try to complain they where rude and close the drive thru windows on me
Atmosphere: 1
Food: 1
Service: 1
Their tacos and chips are almost always stale and if you put in any customizations they intentionally mess it up would not recommend. (Update they left several items out of our recent order)
Atmosphere: 1
Food: 1
Service: 1
Literally the worst, they’ve messed up so many of my orders that uber will no longer give me refunds and the store won’t stop doing it. I can’t drive so calling the store does me no good. They need to hire some real adults to manage the store instead of all those kids that don’t give a damn
Atmosphere: 1
Food: 1
Service: 1
THE WORST TACO BELL
Don't expect to get your money's worth here even if its cheap food because they ALWAYS mess up your order, AND/OR there's gonna be something missing. Without doubt. It's mainly the night shift. Sad that there are this many reviews, many of them similar to mine, and management hasn't bothered to do anything about it. Like...your rated a 3.6 ..... that's insane. I assume management is part of the problem.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great food, always a great atmosphere, and always peaceful.
Atmosphere: 5
Food: 5
Service: 5
That sucks.. I see bad reviews.. but Tonight was a KICK ASS DINNER AN BOMB SERVICE!! I was still ordering my 2nd order wen I got my 1st order. An they were patient with me an my munchie decisions.THIS CREW WHO RAN 2NIGHT WAS THE BEST TACO BELL!!!! THANK YOU. 5/25/25 8:34PM. Q. THANK U AGAIN
Atmosphere: 5
Food: 5
Service: 5
They always mess up the food here. Always missing something and food cold
Staff seemed distracted and focused on other things, then work.
Beans were dry & taco was cracked.
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