Not my own experience, but y'all need to get your new GM and her lackeys under control at the Choctaw, Ok store. My husband who was a shift lead there that recently quit due to her and some of the others bullying him, discriminating against him, and talking crap behind his back. I tried filing a complaint against her personally and told I would have someone contact me within 1 to 3 business days and no one reached out. This establishment since the new GM started is an absolute joke. I'm not the first person to file a complaint against her, another one of your employees filed one against her due to her being sexist and favoring the females over the males. Corporate and the people over her need to take this situation seriously, because it is absolutely getting out of control. Shame on all of you.
Karen Robison
The store closes at 10:00. I placed an order online (a bit of a larger order…5 people and it is enough for leftovers to take to work for a couple of days, at least!) and received confirmation at 8:48. The order: 24 Honey BBQ boneless wings, 1 large stuffed crust pepperoni lover’s, 1 large stuffed crust pepperoni , 1 large hand tossed pineapple/bacon/banana peppers with bbq sauce, 1 medium beef and bacon, 1 small pan cheese.
We received a call at 9:11 saying they were out of stuffed crust pizza. No problem, regular hand tossed will be fine. Another call at 9:16 to get CC info since I paid through Apple Pay, it canceled and had to be redone. Again, no problem. Order was showing to be delivered around 9:30-ish per app.
At 10:30, the app still had not updated, just showing food was still being prepared. My husband attempted to contact the store, but no answer, just the recording and then a recording saying they were closed. Shortly thereafter, we get a text indicating that door dash will be delivering. A dasher was assigned and waiting at the store. My husband wakes at 4:00am for work, so he went to bed with no dinner.
At 10:44 we received yet ANOTHER call asking if our food was delivered. No. It was not and the driver was no longer waiting on the order. We were told they will remake the order and door dash will deliver. We received the pizzas at 11:30-ish. They were still hot and every single one of them were undercooked. The dough is not completely cooked through. We received two regular pepperoni pizzas and the boneless wings are nowhere to be found.
So now I question if our order was ever made in the first place? Did the first dasher show up and was subsequently told to leave because they are closed, then someone realized the error? We never received notice the first dasher had picked up the order.
I believe they were busy and our order slipped through the cracks. I would be ok with that IF someone actually called and took ownership of the error and apologized for it. The order was over $100 and I am BEYOND frustrated.
NEVER AGAIN. We moved to Choctaw in February and this was our 3rd and FINAL order. I will be contacting tomorrow for a refund of the boneless wings that were never received
Atmosphere: 1
Food: 1
Service: 1
ashley moldan
ordered 16 wings (half BBQ, half Buffalo) the Buffalo chicken was mostly fine, the chicken was quite small (one was maybe the size of a quarter). The BBQ was completely messed up, one piece was so hard you couldn't even eat it, and it was severely undercooked. The fries we ordered were great though. Idk what happened to the chicken, but I'm disappointed.
Food: 1
William williams
Fast! Excellent pizza! It was good 👍🏾.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stuffed Crust
Kayleen Bandy
We ordered Pepperoni Lovers + extra pepperoni at Choctaw, OK, 23rd St. location. Got barely the regular amount of pepperoni you would expect on a normal pizza. Tried to call TWICE, got operator that transferred me TWO SEPARATE TIMES to the store and nobody answered either time! Waited on hold for 10min 1st time and 15min second time. NO ANSWER! I want compensated for that extra $5 (or more) pepperoni I didn’t get!
Food: 1
Service: 1
David Williams
I ordered my phone online and they messed up my order. Could not get in contact with them due to the answering service and never received a call back when I contacted them online. Probably will not go back
Food: 1
Service: 1
Nakota Higgins
Call center got my order wrong and I was told it’s my fault? Will not use the call center again
Atmosphere: 3
Food: 4
Service: 1
Rachael Saxon
Megan was so awesome & sweet! Thank you for everything & brightening up my day! Best employee there!! 💞
Atmosphere: 5
Food: 5
Service: 5
Angiee
I was trying to order some pizza ( lazy day ) the first girl that helped us she couldn’t find my address so I said I’ll go pick up , mind you I HAVENT ORDERED, she hung up !! I called back a guy answered SUPER RUDE !!! So I’m not from here but their customer service is HORRIBLE maybe managers should check y’all’s workers!
Not a fan of the melts
Not my own experience, but y'all need to get your new GM and her lackeys under control at the Choctaw, Ok store. My husband who was a shift lead there that recently quit due to her and some of the others bullying him, discriminating against him, and talking crap behind his back. I tried filing a complaint against her personally and told I would have someone contact me within 1 to 3 business days and no one reached out. This establishment since the new GM started is an absolute joke. I'm not the first person to file a complaint against her, another one of your employees filed one against her due to her being sexist and favoring the females over the males. Corporate and the people over her need to take this situation seriously, because it is absolutely getting out of control. Shame on all of you.
The store closes at 10:00. I placed an order online (a bit of a larger order…5 people and it is enough for leftovers to take to work for a couple of days, at least!) and received confirmation at 8:48. The order: 24 Honey BBQ boneless wings, 1 large stuffed crust pepperoni lover’s, 1 large stuffed crust pepperoni , 1 large hand tossed pineapple/bacon/banana peppers with bbq sauce, 1 medium beef and bacon, 1 small pan cheese.
We received a call at 9:11 saying they were out of stuffed crust pizza. No problem, regular hand tossed will be fine. Another call at 9:16 to get CC info since I paid through Apple Pay, it canceled and had to be redone. Again, no problem. Order was showing to be delivered around 9:30-ish per app.
At 10:30, the app still had not updated, just showing food was still being prepared. My husband attempted to contact the store, but no answer, just the recording and then a recording saying they were closed. Shortly thereafter, we get a text indicating that door dash will be delivering. A dasher was assigned and waiting at the store. My husband wakes at 4:00am for work, so he went to bed with no dinner.
At 10:44 we received yet ANOTHER call asking if our food was delivered. No. It was not and the driver was no longer waiting on the order. We were told they will remake the order and door dash will deliver. We received the pizzas at 11:30-ish. They were still hot and every single one of them were undercooked. The dough is not completely cooked through. We received two regular pepperoni pizzas and the boneless wings are nowhere to be found.
So now I question if our order was ever made in the first place? Did the first dasher show up and was subsequently told to leave because they are closed, then someone realized the error? We never received notice the first dasher had picked up the order.
I believe they were busy and our order slipped through the cracks. I would be ok with that IF someone actually called and took ownership of the error and apologized for it. The order was over $100 and I am BEYOND frustrated.
NEVER AGAIN. We moved to Choctaw in February and this was our 3rd and FINAL order. I will be contacting tomorrow for a refund of the boneless wings that were never received
Atmosphere: 1
Food: 1
Service: 1
ordered 16 wings (half BBQ, half Buffalo) the Buffalo chicken was mostly fine, the chicken was quite small (one was maybe the size of a quarter). The BBQ was completely messed up, one piece was so hard you couldn't even eat it, and it was severely undercooked. The fries we ordered were great though. Idk what happened to the chicken, but I'm disappointed.
Food: 1
Fast! Excellent pizza! It was good 👍🏾.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stuffed Crust
We ordered Pepperoni Lovers + extra pepperoni at Choctaw, OK, 23rd St. location. Got barely the regular amount of pepperoni you would expect on a normal pizza. Tried to call TWICE, got operator that transferred me TWO SEPARATE TIMES to the store and nobody answered either time! Waited on hold for 10min 1st time and 15min second time. NO ANSWER! I want compensated for that extra $5 (or more) pepperoni I didn’t get!
Food: 1
Service: 1
I ordered my phone online and they messed up my order. Could not get in contact with them due to the answering service and never received a call back when I contacted them online. Probably will not go back
Food: 1
Service: 1
Call center got my order wrong and I was told it’s my fault? Will not use the call center again
Atmosphere: 3
Food: 4
Service: 1
Megan was so awesome & sweet! Thank you for everything & brightening up my day! Best employee there!! 💞
Atmosphere: 5
Food: 5
Service: 5
I was trying to order some pizza ( lazy day ) the first girl that helped us she couldn’t find my address so I said I’ll go pick up , mind you I HAVENT ORDERED, she hung up !! I called back a guy answered SUPER RUDE !!! So I’m not from here but their customer service is HORRIBLE maybe managers should check y’all’s workers!
Restaurantji Recommends
Megan was so awesome & sweet! Thank you for everything & brightening up my day! Best employee there!! ?
Atmosphere: 5
Food: 5
Service: 5
Horrible pizza
Food: 1
Vegetarian options: Salads and veggie pizza, maybe more.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Breaded Boneless Wings, Meat Lovers Pizza
Usually quick to get food, friendly and order is accurate.
Atmosphere: 5
Food: 5
Service: 5
Good place nice people
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