Love some good subway, but this particular locations service isn't great. We moved to the area and stood there without being acknowledged at least 10 minutes and left. I tried it again, and this time, it was only about 5 minutes of waiting to be helped. Neither time was anyone ahead of us . It's not like they've been busy.
Atmosphere: 3
Food: 4
Service: 2
Quintyn Cotterill
I’ve ordered on the app to this store quite a few times and they almost never get my order right, it’s worth it to just go to owasso if you really want subway
Atmosphere: 2
Food: 1
Service: 1
Lindsey Stogsdill
Horrible customer service always !
Atmosphere: 1
Service: 1
Tucker Webb
I had a friend who worked here and he showed me a picture of a rotisserie chicken bowl that feel on the ground and the manager made him pick it up and use it. The manger is always on her phone and doesn’t ever hardly help the staff. I only come here because I like the food but now I’m scared bc of seeing that picture.
Atmosphere: 1
Food: 4
Service: 1
M Stewart
Excellent experience! Ordered online, arrived early, greeted by friendly staff who let me know my order was just about done. It was ready on time and all 3 sandwiches were made as ordered. This is our go-to Subway shop and usually order online.
Atmosphere: 5
Food: 5
Service: 5
Jimmy Peterson
The employee couldn't be bothered to talk to me. Had earbuds in.
Atmosphere: 1
Service: 1
Rick James
The manager in the AM is rude and lazy.She needs customer service skills really bad ?
Atmosphere: 1
Food: 3
Service: 1
Rob Cronch
Every single time I come into this location the customer service is about as horrid as possible. Even when they aren't busy it usually takes them about 5 minutes to come out of the back and acknowledge the presence of a customer. I've tried plenty of times to come back and give them other chances, but at this point the experience is very consistent. Worst Subway customer service I've ever received.
Atmosphere: 1
Food: 1
Service: 1
MJ
Awful experience. Walked into an empty store with my kids ready to get 3 footlong subs and two employees were working on pickup orders and wouldn’t even look at me and one was in the back doing nothing but staring at me. Waited five minutes for someone, anyone, to say they would be with me soon. I got no acknowledgement so we just left. What happened to customer service?? I would rather patronize a friendlier more welcoming establishment and will not be back to this location.
First of all love subway but this Collinsville location didn't great me and three staff worked on one order instead of helping me and refused to even acknowledge I was there great sandwich horrible customer service. I've had gas station attendants more friendly and efficient. I would give no stars if I could oh and they talked about other customers and staff rudely
Food: 4
Service: 1
Amanda Good
Horrible service I got today. Shorter blonde girl not wearing a name tag. I was patiently waiting to get my order taken as she stood there patting her hands on the counter just staring at me. I looked back at her for a good minute and she rudely says "Are you ready?"Well I don't know when someone is ready to take my order when they're standing there patting on the counter, did not ask me what I wanted, or greet me when I got in line like any other normal establishment does. You need to teach your employees some customer service skills because I've never been treated that way there. She also did not heat up my bacon so it was served raw.
Love some good subway, but this particular locations service isn't great. We moved to the area and stood there without being acknowledged at least 10 minutes and left. I tried it again, and this time, it was only about 5 minutes of waiting to be helped. Neither time was anyone ahead of us . It's not like they've been busy.
Atmosphere: 3
Food: 4
Service: 2
I’ve ordered on the app to this store quite a few times and they almost never get my order right, it’s worth it to just go to owasso if you really want subway
Atmosphere: 2
Food: 1
Service: 1
Horrible customer service always !
Atmosphere: 1
Service: 1
I had a friend who worked here and he showed me a picture of a rotisserie chicken bowl that feel on the ground and the manager made him pick it up and use it. The manger is always on her phone and doesn’t ever hardly help the staff. I only come here because I like the food but now I’m scared bc of seeing that picture.
Atmosphere: 1
Food: 4
Service: 1
Excellent experience! Ordered online, arrived early, greeted by friendly staff who let me know my order was just about done. It was ready on time and all 3 sandwiches were made as ordered. This is our go-to Subway shop and usually order online.
Atmosphere: 5
Food: 5
Service: 5
The employee couldn't be bothered to talk to me. Had earbuds in.
Atmosphere: 1
Service: 1
The manager in the AM is rude and lazy.She needs customer service skills really bad ?
Atmosphere: 1
Food: 3
Service: 1
Every single time I come into this location the customer service is about as horrid as possible. Even when they aren't busy it usually takes them about 5 minutes to come out of the back and acknowledge the presence of a customer. I've tried plenty of times to come back and give them other chances, but at this point the experience is very consistent. Worst Subway customer service I've ever received.
Atmosphere: 1
Food: 1
Service: 1
Awful experience. Walked into an empty store with my kids ready to get 3 footlong subs and two employees were working on pickup orders and wouldn’t even look at me and one was in the back doing nothing but staring at me. Waited five minutes for someone, anyone, to say they would be with me soon. I got no acknowledgement so we just left. What happened to customer service?? I would rather patronize a friendlier more welcoming establishment and will not be back to this location.
Atmosphere: 1
Food: 1
Service: 1
Newly remodeled and very clean.
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
First of all love subway but this Collinsville location didn't great me and three staff worked on one order instead of helping me and refused to even acknowledge I was there great sandwich horrible customer service. I've had gas station attendants more friendly and efficient. I would give no stars if I could oh and they talked about other customers and staff rudely
Food: 4
Service: 1
Horrible service I got today. Shorter blonde girl not wearing a name tag. I was patiently waiting to get my order taken as she stood there patting her hands on the counter just staring at me. I looked back at her for a good minute and she rudely says "Are you ready?"Well I don't know when someone is ready to take my order when they're standing there patting on the counter, did not ask me what I wanted, or greet me when I got in line like any other normal establishment does. You need to teach your employees some customer service skills because I've never been treated that way there. She also did not heat up my bacon so it was served raw.
Atmosphere: 1
Food: 1
Service: 1
Great affordable, fresh made , great ingredients!
Atmosphere: 5
Food: 5
Service: 5
Good customer service
??? How does this even
Food: 1
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