Another great Chick-fil-A location! Friendly & efficient & attentive staff! Great food at a good price. Pleasant family friendly atmosphere. Thx!
Atmosphere: 5
Food: 5
Service: 5
Livi
Man I just wanna say whoever made my chicken noodle soup needs to be crowned king and dressed in purple robes, first bite i ascended into heaven and high fived a guardian angel. Prefect amount of noodles and carrot, not to much broth but not to little, whoever made it just know I wanna hug you
Atmosphere: 5
Food: 5
Service: 5
divvamonroe1
The new Chick- fil- A on Van Nuys Blvd in Sherman Oaks is Awesome!! The new decor is nostalgic and cozy!! The food was Delicious š and the customer service was superb!!
Atmosphere: 5
Food: 5
Service: 5
Maria Esparza
Iād like to share the horrible experience I had with your Customer Service at the Chick-fil-A location on Broadway and 33rd. To summarize, I think the employees at this location need a training on compassion and care for the needs and accommodation of all different types of people and this case the neglect was to a mom with a 5 month old baby.
I initially went through the drive-through because I have a five month old baby who does not do well sitting inside of restaurants. After I received my food, I parked in the parking lot to eat my food. Once I finished my food my, I ran out of my sweet tea. I figured it would be as easy as going through the drive-through and getting a free refill for my drink that I had already purchased. Iād like to mention again that I have a five month old baby, who does not do well being transferred in and out of the vehicle therefore, I did not dine in. I was by myself as a mom I could not handle getting him in and out of the car without him, screaming and crying, therefore our best option and our best accommodation as a family is to go through the drive-through. When I went through the drive-through and I asked for the refill the people at the drive-through said to me that it is their policy that you do not receive a refill when going through the drive-through because the cup has already left the restaurant. I understand that policy however I asked if I could get a drink because I got a refill with my drink that I purchased. The manager that was handling the orders at the drive-through was so unexplainably rude. He walked by me and said āno I canāt do thatā and continued to walk away without even a conversation or without even an acknowledgment of why. The person at the drive-through told me that if I was inside the store, then I could receive the refill therefore against my accommodations and needs I parked my vehicle, I transferred my five month old child in the car seat out of the car into the restaurant I go to the refill drink counter and I asked the person there if I could get a refill. He then proceeded to ask me if I was just the person in the drive-throughā I said yes he said āno then I canāt give you a refill my manager already said noā. I then said can I please speak to your manager, then doesnāt even turn around or acknowledge me at all so then some other person which Iām not sure if he is a manager or not, walks over to me and asked whatās going on and I tell him the exact scenario I just explained. He then proceeds to say that he understands, but that thatās the policy and that he canāt do anything about it. I then explain to him how I am a loyal customer to this location. I am here every single Saturday with my child. I go through the drive-through I park my car, I eat out in my car. Sometimes when the weather is nice, we sit outside in the pavilion area. I will no longer be supporting Chick-fil-A in any way because of this traumatic experience. I will no longer be a customer after being a loyal customer for years, as well as a former employee of the company. I am so disappointed, and so embarrassed of how I was treated at this location that it made me feel as if I was asking for a handout when the drink is come with a free refill. Over a $2.49 drink refill, you lost a loyal customer over a free refill. Againā Horrible experience, I cannot put into words how awful I just felt, the embarrassment that I felt that I was told to go inside the location all to then be neglected/ informed and then told no. I am just completely distraught and so emotionally hurt by how I was treated by every employee in that location I will never ever be returning to this location nor any other Chick-fil-location. I will ensure that everybody that I love and know, knows how I was treated at this location.
Atmosphere: 1
Service: 1
Fallyn Smith
I went through drive through to order. They got it wrong so I went inside and they tried to make me pay for new food.
Service: 1
Laquicia jackson
Never have went and staff wasn't polite and helpful. My grandkids love there food. Great prices.
Atmosphere: 5
Food: 5
Service: 5
Sakira Baez
Food seemed rubbery, not fresh. The wrap had hardly any chicken...not sure ill be back any time soon
Atmosphere: 3
Food: 2
Service: 3
Denise Rek
Salad was very good. Great, quick service.
Atmosphere: 5
Food: 4
Service: 5
Kk Davis (KKMAKETHATCASH)
We're nice but really in a rush but the food was great
Atmosphere: 4
Food: 5
Service: 4
Nilog
This one is a lot sweeter and nicer than some of the other locations Iāve been in. Was also very fast, efficient, and clean
Great restaurant great people, consistently good quality food and service. Chicken chicken chicken. -update check your order to make sure you get plasticware and salad dressing. Consistently disappoints not giving a fork for the chicken burrito bowl, morning chicken and potatoes are nauseating to eat, and if you get a salad they dont put dressing in the bag, so make sure you check your order before you leave. Not sure what youre paying so much for other than convenience.
Atmosphere: 2
Food: 1
Service: 1
Paul Wemhaner
Perfection, as always!!! USE THE APP PEOPLE!!! Stop making people wait while you order like the 1980s! Plus you get free food with the app!
Another great Chick-fil-A location! Friendly & efficient & attentive staff! Great food at a good price. Pleasant family friendly atmosphere. Thx!
Atmosphere: 5
Food: 5
Service: 5
Man I just wanna say whoever made my chicken noodle soup needs to be crowned king and dressed in purple robes, first bite i ascended into heaven and high fived a guardian angel. Prefect amount of noodles and carrot, not to much broth but not to little, whoever made it just know I wanna hug you
Atmosphere: 5
Food: 5
Service: 5
The new Chick- fil- A on Van Nuys Blvd in Sherman Oaks is Awesome!! The new decor is nostalgic and cozy!! The food was Delicious š and the customer service was superb!!
Atmosphere: 5
Food: 5
Service: 5
Iād like to share the horrible experience I had with your Customer Service at the Chick-fil-A location on Broadway and 33rd. To summarize, I think the employees at this location need a training on compassion and care for the needs and accommodation of all different types of people and this case the neglect was to a mom with a 5 month old baby.
I initially went through the drive-through because I have a five month old baby who does not do well sitting inside of restaurants. After I received my food, I parked in the parking lot to eat my food. Once I finished my food my, I ran out of my sweet tea. I figured it would be as easy as going through the drive-through and getting a free refill for my drink that I had already purchased. Iād like to mention again that I have a five month old baby, who does not do well being transferred in and out of the vehicle therefore, I did not dine in. I was by myself as a mom I could not handle getting him in and out of the car without him, screaming and crying, therefore our best option and our best accommodation as a family is to go through the drive-through. When I went through the drive-through and I asked for the refill the people at the drive-through said to me that it is their policy that you do not receive a refill when going through the drive-through because the cup has already left the restaurant. I understand that policy however I asked if I could get a drink because I got a refill with my drink that I purchased. The manager that was handling the orders at the drive-through was so unexplainably rude. He walked by me and said āno I canāt do thatā and continued to walk away without even a conversation or without even an acknowledgment of why. The person at the drive-through told me that if I was inside the store, then I could receive the refill therefore against my accommodations and needs I parked my vehicle, I transferred my five month old child in the car seat out of the car into the restaurant I go to the refill drink counter and I asked the person there if I could get a refill. He then proceeded to ask me if I was just the person in the drive-throughā I said yes he said āno then I canāt give you a refill my manager already said noā. I then said can I please speak to your manager, then doesnāt even turn around or acknowledge me at all so then some other person which Iām not sure if he is a manager or not, walks over to me and asked whatās going on and I tell him the exact scenario I just explained. He then proceeds to say that he understands, but that thatās the policy and that he canāt do anything about it. I then explain to him how I am a loyal customer to this location. I am here every single Saturday with my child. I go through the drive-through I park my car, I eat out in my car. Sometimes when the weather is nice, we sit outside in the pavilion area. I will no longer be supporting Chick-fil-A in any way because of this traumatic experience. I will no longer be a customer after being a loyal customer for years, as well as a former employee of the company. I am so disappointed, and so embarrassed of how I was treated at this location that it made me feel as if I was asking for a handout when the drink is come with a free refill. Over a $2.49 drink refill, you lost a loyal customer over a free refill.
Againā Horrible experience, I cannot put into words how awful I just felt, the embarrassment that I felt that I was told to go inside the location all to then be neglected/ informed and then told no. I am just completely distraught and so emotionally hurt by how I was treated by every employee in that location I will never ever be returning to this location nor any other Chick-fil-location. I will ensure that everybody that I love and know, knows how I was treated at this location.
Atmosphere: 1
Service: 1
I went through drive through to order. They got it wrong so I went inside and they tried to make me pay for new food.
Service: 1
Never have went and staff wasn't polite and helpful. My grandkids love there food. Great prices.
Atmosphere: 5
Food: 5
Service: 5
Food seemed rubbery, not fresh. The wrap had hardly any chicken...not sure ill be back any time soon
Atmosphere: 3
Food: 2
Service: 3
Salad was very good. Great, quick service.
Atmosphere: 5
Food: 4
Service: 5
We're nice but really in a rush but the food was great
Atmosphere: 4
Food: 5
Service: 4
This one is a lot sweeter and nicer than some of the other locations Iāve been in. Was also very fast, efficient, and clean
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Chicken Strips
Restaurantji Recommends
Always on point.
Atmosphere: 5
Food: 5
Service: 5
Awesome
Atmosphere: 5
Food: 5
Service: 5
Great restaurant great people, consistently good quality food and service. Chicken chicken chicken.
-update check your order to make sure you get plasticware and salad dressing. Consistently disappoints not giving a fork for the chicken burrito bowl, morning chicken and potatoes are nauseating to eat, and if you get a salad they dont put dressing in the bag, so make sure you check your order before you leave. Not sure what youre paying so much for other than convenience.
Atmosphere: 2
Food: 1
Service: 1
Perfection, as always!!! USE THE APP PEOPLE!!! Stop making people wait while you order like the 1980s! Plus you get free food with the app!
Atmosphere: 5
Food: 5
Service: 5
As always.
Atmosphere: 5
Food: 5
Service: 5
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