Rude Customer Service is unacceptable. The other day I had walked in with my family and we had walked to the counter with nobody behind it, while waiting for around 7 minutes we finally got help from who I assumed to be a manager since all she was doing was sitting around from the moment we walked. It was a Older lady with blonde hair to give a brief description, after taking our order we had waited for around 17 minutes for 3 sandwiches and when we asked what the hold up was, she got an attitude and raised her tone almost yelling at us after we had politely asked about the wait of our food. Overall terrible experience and would not recommend this place to anyone looking for a last-minute dinner.
Atmosphere: 2
Food: 2
Service: 1
Kevin Britton
Placed an App order only to find the store closed. Why was the order accepted?
Andi zahra (_#Mechanicalnerd)
I restrict told to take care of diet restrictions but they didn’t care. If you don’t eat certain kind of meat or strict vege, i would highly suggest to not choose this place.Dietary restrictions: They don’t care about your dietary restrictions.
Paid over $50 for burnt bread… why would you even serve this? Completely disappointed and will never go to the Santa Fe location again.
Jacob Poe
Never have had a bad experience here. Food is always hot and delicious. Staff is always friendly and prices are good for the amount of food you get!Dietary restrictions: They offer gluten-free bread for a $2 up charge.
Food: 5
Service: 5
Recommended dishes: Classic Loaded Potato
Patrick D.
The manager is a freak and he doesn't know how to handle anything without flipping out. All the employees don't know what they are doing and they don't even know how to take orders
Joey Austian
My Philly was pretty good
Lindsey S.
Love City Bites. This location is terrible at quality assurance. Given them a few chances, and they have never gotten our order right. I'm leaving with 2 of the 3 sandwiches still wrong because I don't want to go back through a 4th time.
Jan Leath
The workers at the drive through are exceptionally friendly, and they always get my order correct and on time!
The employees are straight up yelling and cussing talking about relationships while there are multiple customers here. Incredibly rude.
Atmosphere: 1
Food: 1
Service: 1
Kelly Dockens
Had a Great Time!
Atmosphere: 5
Food: 5
Service: 5
Katie Rose
I almost always order through the drive through, but the lady who helps me is so kind. And the food is always amazing. This place has the best baked potato I’ve ever had!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Loaded Potato
Warren Pinto
3 weeks in a row, after soccer practice, we have come in for dinner to get a baked potato. It’s 7pm. All 3 weeks you are out of baked potatoes.
Food: 4
Service: 1
Warren P.
Been there twice in the last 2 weeks at 7pm and both times they're out of baked potatoes. Do better Update 09/25 - gave them another shot. 6:30pm. No potatoes again. Cashier said they stop serving them after lunch, bc they take too long to make before closing time
Rude Customer Service is unacceptable. The other day I had walked in with my family and we had walked to the counter with nobody behind it, while waiting for around 7 minutes we finally got help from who I assumed to be a manager since all she was doing was sitting around from the moment we walked. It was a Older lady with blonde hair to give a brief description, after taking our order we had waited for around 17 minutes for 3 sandwiches and when we asked what the hold up was, she got an attitude and raised her tone almost yelling at us after we had politely asked about the wait of our food. Overall terrible experience and would not recommend this place to anyone looking for a last-minute dinner.
Atmosphere: 2
Food: 2
Service: 1
Placed an App order only to find the store closed. Why was the order accepted?
I restrict told to take care of diet restrictions but they didn’t care. If you don’t eat certain kind of meat or strict vege, i would highly suggest to not choose this place.Dietary restrictions: They don’t care about your dietary restrictions.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Mesquite Chicken, Classic Loaded Potato
Baja Chicken Salad was GREAT!
Atmosphere: 5
Food: 5
Service: 5
Paid over $50 for burnt bread… why would you even serve this? Completely disappointed and will never go to the Santa Fe location again.
Never have had a bad experience here. Food is always hot and delicious. Staff is always friendly and prices are good for the amount of food you get!Dietary restrictions: They offer gluten-free bread for a $2 up charge.
Food: 5
Service: 5
Recommended dishes: Classic Loaded Potato
The manager is a freak and he doesn't know how to handle anything without flipping out. All the employees don't know what they are doing and they don't even know how to take orders
My Philly was pretty good
Love City Bites. This location is terrible at quality assurance. Given them a few chances, and they have never gotten our order right. I'm leaving with 2 of the 3 sandwiches still wrong because I don't want to go back through a 4th time.
The workers at the drive through are exceptionally friendly, and they always get my order correct and on time!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Mesquite Chicken Salad, Chef Salad, Loaded Baked Potato, Baja Tacos, Baja Chicken Tacos
Restaurantji Recommends
The employees are straight up yelling and cussing talking about relationships while there are multiple customers here. Incredibly rude.
Atmosphere: 1
Food: 1
Service: 1
Had a Great Time!
Atmosphere: 5
Food: 5
Service: 5
I almost always order through the drive through, but the lady who helps me is so kind. And the food is always amazing. This place has the best baked potato I’ve ever had!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Loaded Potato
3 weeks in a row, after soccer practice, we have come in for dinner to get a baked potato. It’s 7pm. All 3 weeks you are out of baked potatoes.
Food: 4
Service: 1
Been there twice in the last 2 weeks at 7pm and both times they're out of baked potatoes. Do better Update 09/25 - gave them another shot. 6:30pm. No potatoes again. Cashier said they stop serving them after lunch, bc they take too long to make before closing time