The wait time at this location is horrible not only that the customer service is definitely not on point and when you try to speak to the manager about it, she takes it personally I waited over 20 additional minutes equaling 40 minutes for my food because I asked what was a long wait time about she got offended They’re consistently shorthanded, and the person that runs it in the front is slow as hell.
Atmosphere: 1
Food: 3
Service: 1
Aubrey Metzger
Placed an online order at 5:30 to pick up at 7:00, got there at 7 and was greeted with an attitude from the two girls at the front. I was told they were busy a they didn’t know when my food would be ready. About 10 minutes later they called my name, a few things missing which they got for me. I only had a 1/2 mile drive home and the food was ice cold and had the most horrible plastic taste to it that the 100 wings that we ordered and spent $165 on were practically inedible. So my food WAS ready and most likely sat there before someone realized I was there and gave it to me. Absolutely waste of money and we still had 6 hungry people since the only thing really consumed was fries.
Food: 1
Service: 1
Chris H
Went to the website to place an order for 1 combo meal at 6:30 checked out and it told me that it would be 53-58 minute wait.I show up to the store at 7:40 and was told that it was now going to be another 30 minutes. Granted it is on New Years Eve but the website should tell you the wait time before you pay online. Now instead of eating at a decent dinner time I now have to wait until 8:30, 8:45 when I finally get home.
Service: 1
Jerry
First time and dissapointed after hearing feedback better than Buffalo WildWings The bone on wings I recieved did not look like menu pics. Very little meat and dried and like jerky crunchy. Not mosit no flavor. Very little sauce on wings. Fries I requested no seasoning my order was warm had seasoning. The fountain machine was low on carbonation. I was the only person in resturarunt so the crew had plenty of time to get order right and should have been hot and fresh. Needs some addtional follow-up trainig to make sure everyone is still working on the same goal. I will wait and try maybe another time. Good Luck
Atmosphere: 3
Food: 2
Service: 4
Jaime Sullivan
So let me preface with ultimately they corrected the issue. That being said, my wife placed an online order. Arrived, and waited. Eventually going inside. Upon arrival, there were people who came in after, placed an order and got their food ahead of ours. On top of that, there were employees getting their food made and eating up front at the counter. Someone was in the back, and could be heard sneezing over and over. Lastly, the order was incorrect. My wife called up when she got home, and was initially told she would have to wait until she got back up there to fix their mistake. After calling back, and explaining that we should not have to wait to get an order fixed, as it should be prepped and ready when she gets back up there..they obliged. When my wife arrived, no apologies. No smiles. Just “here is your food”. Since opening, their food has dropped in quality and it seems their service has as well.
Atmosphere: 1
Food: 1
Service: 1
Joshua Lewis
How do I place a mobile order ahead of time and you don’t start it till I get there. Ridiculous
Atmosphere: 1
Food: 1
Service: 1
John McDown
This Wingstop opened a few months ago and I've ordered takeout a few times. Food has been great, orders have been correct and prepared on time each time.
Atmosphere: 3
Food: 5
Service: 5
Paula Martinez
Food was great! This was our third time doing in-store pickup and the experience was excellent. Our order was ready on time, the staff was friendly and professional, and my husband was greeted as soon as he walked in. The last two times they were running behind on orders, and while the food has always been good, this time it truly felt like we got what we paid for 10/10. Not sure if they have new management, but everything felt noticeably better in the best way.
Atmosphere: 5
Food: 5
Service: 5
Nicole Nicole
Trashhhhhh I came here first for a DoorDash order it took them almost a hr and a half just to get it to me ! I kept having to ask if it was being worked on they had to much going on in there ! Half of the workers was doing they own thing while a couple pick up where majority of them SLACKED !
Atmosphere: 1
Food: 1
Service: 1
ERIC R
Food took longer to make than mentioned and was met with attitude at the store. My order came with a large fry and I was lucky to get half that when I went home and looked in the bag.
This wing stop is always super busy but the food is always sooooo good! I’m so glad there’s one close to my house now!
Atmosphere: 5
Food: 5
Service: 5
John Arpen
Horrible experience, I went in to order my food and got told it was gonna be a 15 minute wait, so I placed my order and waited, I got my food finally after 40 mins and to my surprise I open the box to half cooked chicken not even covered in the sauce I ordered. I talked to the manager and she said that there was nothing she could do. I wish they put something better in this spot than this piece of trash
Suellen Nascimento
I ordered at 1:17 pm. Now it's 2 pm and they keep asking me for another 5 minutes. And my app shows me between 13 and 18 minutes. I think waiting 1 hour is too long for a chicken.
Atmosphere: 1
Food: 4
Service: 1
Darwin Franklin
Looks like even if you open a new location the same stuff happens. I was really excited to try this new location but I placed an online order and had a 40 min pick up time which turned into 1 hr. When we finally got our food home. And it's not our food. It's someone elses doordash order. I call and try to get my order corrected just to be told I will have to wait another hour. So disappointing and frustrating! And now they can't refund our meal either.....not pleased at all!
Atmosphere: 5
Food: 1
Service: 1
Adrianna Lariviere
i love this wingstop! the environment is so good. the agm christian is super sweet and makes sure you have a good experience
The wait time at this location is horrible not only that the customer service is definitely not on point and when you try to speak to the manager about it, she takes it personally I waited over 20 additional minutes equaling 40 minutes for my food because I asked what was a long wait time about she got offended They’re consistently shorthanded, and the person that runs it in the front is slow as hell.
Atmosphere: 1
Food: 3
Service: 1
Placed an online order at 5:30 to pick up at 7:00, got there at 7 and was greeted with an attitude from the two girls at the front. I was told they were busy a they didn’t know when my food would be ready. About 10 minutes later they called my name, a few things missing which they got for me. I only had a 1/2 mile drive home and the food was ice cold and had the most horrible plastic taste to it that the 100 wings that we ordered and spent $165 on were practically inedible. So my food WAS ready and most likely sat there before someone realized I was there and gave it to me. Absolutely waste of money and we still had 6 hungry people since the only thing really consumed was fries.
Food: 1
Service: 1
Went to the website to place an order for 1 combo meal at 6:30 checked out and it told me that it would be 53-58 minute wait.I show up to the store at 7:40 and was told that it was now going to be another 30 minutes. Granted it is on New Years Eve but the website should tell you the wait time before you pay online. Now instead of eating at a decent dinner time I now have to wait until 8:30, 8:45 when I finally get home.
Service: 1
First time and dissapointed after hearing feedback better than Buffalo WildWings The bone on wings I recieved did not look like menu pics. Very little meat and dried and like jerky crunchy. Not mosit no flavor. Very little sauce on wings. Fries I requested no seasoning my order was warm had seasoning. The fountain machine was low on carbonation. I was the only person in resturarunt so the crew had plenty of time to get order right and should have been hot and fresh. Needs some addtional follow-up trainig to make sure everyone is still working on the same goal. I will wait and try maybe another time. Good Luck
Atmosphere: 3
Food: 2
Service: 4
So let me preface with ultimately they corrected the issue. That being said, my wife placed an online order. Arrived, and waited. Eventually going inside. Upon arrival, there were people who came in after, placed an order and got their food ahead of ours. On top of that, there were employees getting their food made and eating up front at the counter. Someone was in the back, and could be heard sneezing over and over. Lastly, the order was incorrect. My wife called up when she got home, and was initially told she would have to wait until she got back up there to fix their mistake. After calling back, and explaining that we should not
have to wait to get an order fixed, as it should be prepped and ready when she gets back up there..they obliged. When my wife arrived, no apologies. No smiles. Just “here is your food”. Since opening, their food has dropped in quality and it seems their service has as well.
Atmosphere: 1
Food: 1
Service: 1
How do I place a mobile order ahead of time and you don’t start it till I get there. Ridiculous
Atmosphere: 1
Food: 1
Service: 1
This Wingstop opened a few months ago and I've ordered takeout a few times. Food has been great, orders have been correct and prepared on time each time.
Atmosphere: 3
Food: 5
Service: 5
Food was great! This was our third time doing in-store pickup and the experience was excellent. Our order was ready on time, the staff was friendly and professional, and my husband was greeted as soon as he walked in. The last two times they were running behind on orders, and while the food has always been good, this time it truly felt like we got what we paid for 10/10. Not sure if they have new management, but everything felt noticeably better in the best way.
Atmosphere: 5
Food: 5
Service: 5
Trashhhhhh I came here first for a DoorDash order it took them almost a hr and a half just to get it to me ! I kept having to ask if it was being worked on they had to much going on in there ! Half of the workers was doing they own thing while a couple pick up where majority of them SLACKED !
Atmosphere: 1
Food: 1
Service: 1
Food took longer to make than mentioned and was met with attitude at the store. My order came with a large fry and I was lucky to get half that when I went home and looked in the bag.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
This wing stop is always super busy but the food is always sooooo good! I’m so glad there’s one close to my house now!
Atmosphere: 5
Food: 5
Service: 5
Horrible experience, I went in to order my food and got told it was gonna be a 15 minute wait, so I placed my order and waited, I got my food finally after 40 mins and to my surprise I open the box to half cooked chicken not even covered in the sauce I ordered. I talked to the manager and she said that there was nothing she could do. I wish they put something better in this spot than this piece of trash
I ordered at 1:17 pm. Now it's 2 pm and they keep asking me for another 5 minutes. And my app shows me between 13 and 18 minutes. I think waiting 1 hour is too long for a chicken.
Atmosphere: 1
Food: 4
Service: 1
Looks like even if you open a new location the same stuff happens. I was really excited to try this new location but I placed an online order and had a 40 min pick up time which turned into 1 hr. When we finally got our food home. And it's not our food. It's someone elses doordash order. I call and try to get my order corrected just to be told I will have to wait another hour. So disappointing and frustrating! And now they can't refund our meal either.....not pleased at all!
Atmosphere: 5
Food: 1
Service: 1
i love this wingstop! the environment is so good. the agm christian is super sweet and makes sure you have a good experience
Atmosphere: 5
Food: 5
Service: 5
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