My husband went to the enid arbys on Dec. 8, when he got home my sandwich had onions on it, was ordered with no onions, both sandwiches were cold, his fries were cold and he ordered and paid for 2 cherry turnovers, only got 1. When he called the store, he was told to bring his receipt in and they would fix it. He went back on Dec. 9, the person who waited on him told him he didn't talk to a manager, the person he talked to had no authority to fix anything and nothing could be done. She insinuated he was lying and was very rude and disrespectful. He ended up leaving and we will never go back. We normally like arbys and eat there often but they aren't getting any more money from us. Totally unacceptable behavior towards a customer.
Food: 1
Service: 1
Melissa Norman
Fast and friendly.
Michelle Eckert
The asst manager jeni has horrible attitude...took everything for me not to say something to her. She's very rude...she missed up on our order and I told her and she said I know what you ordered...grr
Service: 1
Jessica Kimble
Average Arby's, no complaints
Food: 5
Service: 4
Tracy Frazier
We stopped in today and got a ham & Swiss meal (Large) and 2 ham and Swiss sliders. The guy who worked the window was rather rude and pushy while we tried to order our food. Then, gave me cold fries and a drink that was not Dr. Pepper. This is usually our go to when we are in Enid shopping don't think I will be returning anytime soon.
Atmosphere: 2
Food: 2
Service: 2
zynse
Waited an hour in the line, don’t know what the workers are doing. Horrible service.
Atmosphere: 1
Food: 1
Service: 1
Alisa Jenkins
i’m pretty sure it was a manager but this old man (not being hateful) was up there asking who the order was for and the lady said who it was for the man asked for [his name] and then she spelled out the name it was for. it was obvious he was hard of hearing and it was just unprofessional really.
Atmosphere: 3
Service: 1
Jennifer Von Rhein
The food tastes very good. I love their roast beef. Customer Service is always good. The wait is never long. It is always clean. Pleasant feeling atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Dravin_Etenburn
Drive through gave me the wrong sized fries when I paid for large
Service Staff is always friendly and smiling, they know be name, so its always a welcomed feeling walking in. Jamocha Shake is what I always get, its always consistent, flavor, appearance, etc.... job well done.
Atmosphere: 5
Food: 5
Service: 5
Austin Gellerman
Customer service was great but their greek gyros made us all sick.
Atmosphere: 4
Food: 1
Service: 5
Phyllis and Larry
Excellent 👌 food but a bit spendy
Atmosphere: 5
Food: 5
Service: 5
Tim Reed
Service was extremely slow..They seemed incompetent.Arby’s: Drive-Thru or Bust 🚗🍟
Service inside was painfully slow, and it felt like the staff didn’t know how to handle the basics. The manager seemed overwhelmed and out of sync with what was happening at both counters. All the focus went to the drive-thru while we, the inside customers, were left waiting with no acknowledgment. It wasn’t just inefficient—it was inconsiderate. Time for this location to remember there's more than one line of hungry people.
Great roast beef
Atmosphere: 5
Food: 5
Service: 5
My husband went to the enid arbys on Dec. 8, when he got home my sandwich had onions on it, was ordered with no onions, both sandwiches were cold, his fries were cold and he ordered and paid for 2 cherry turnovers, only got 1. When he called the store, he was told to bring his receipt in and they would fix it. He went back on Dec. 9, the person who waited on him told him he didn't talk to a manager, the person he talked to had no authority to fix anything and nothing could be done. She insinuated he was lying and was very rude and disrespectful. He ended up leaving and we will never go back. We normally like arbys and eat there often but they aren't getting any more money from us. Totally unacceptable behavior towards a customer.
Food: 1
Service: 1
Fast and friendly.
The asst manager jeni has horrible attitude...took everything for me not to say something to her. She's very rude...she missed up on our order and I told her and she said I know what you ordered...grr
Service: 1
Average Arby's, no complaints
Food: 5
Service: 4
We stopped in today and got a ham & Swiss meal (Large) and 2 ham and Swiss sliders.
The guy who worked the window was rather rude and pushy while we tried to order our food. Then, gave me cold fries and a drink that was not Dr. Pepper. This is usually our go to when we are in Enid shopping don't think I will be returning anytime soon.
Atmosphere: 2
Food: 2
Service: 2
Waited an hour in the line, don’t know what the workers are doing. Horrible service.
Atmosphere: 1
Food: 1
Service: 1
i’m pretty sure it was a manager but this old man (not being hateful) was up there asking who the order was for and the lady said who it was for the man asked for [his name] and then she spelled out the name it was for. it was obvious he was hard of hearing and it was just unprofessional really.
Atmosphere: 3
Service: 1
The food tastes very good. I love their roast beef. Customer Service is always good. The wait is never long. It is always clean. Pleasant feeling atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Drive through gave me the wrong sized fries when I paid for large
Restaurantji Recommends
Acceptable, nothing extraordinary
Atmosphere: 4
Food: 4
Service: 4
Service Staff is always friendly and smiling, they know be name, so its always a welcomed feeling walking in. Jamocha Shake is what I always get, its always consistent, flavor, appearance, etc.... job well done.
Atmosphere: 5
Food: 5
Service: 5
Customer service was great but their greek gyros made us all sick.
Atmosphere: 4
Food: 1
Service: 5
Excellent 👌 food but a bit spendy
Atmosphere: 5
Food: 5
Service: 5
Service was extremely slow..They seemed incompetent.Arby’s: Drive-Thru or Bust 🚗🍟
Service inside was painfully slow, and it felt like the staff didn’t know how to handle the basics. The manager seemed overwhelmed and out of sync with what was happening at both counters. All the focus went to the drive-thru while we, the inside customers, were left waiting with no acknowledgment. It wasn’t just inefficient—it was inconsiderate. Time for this location to remember there's more than one line of hungry people.
Atmosphere: 5
Food: 5
Service: 5
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