I placed an online order utilizing the Pizza Hut app. I ordered a BBQ Chicken Pizza, a Pesto Margherita Pizza, and added chicken and extra sweet marinara, Wing, and Cinnamon Sticks.
Went to pick up the order and was told it wasn't ready and had to wait five minutes for it to finish cooking. During this time, employees were observed sitting in the lobby.
We took our food directly home less than 5 minutes away, and our food was cold, dry, and incorrect! How could the food be cold and dry if we had to wait for it to finish cooking??? The Pesto Margherita Pizza with added chicken and extra sweet marinara was incorrect!! I have included a picture. It was very cold, dry, and overcooked. It did not have the extra sauce, nor did it have pesto sauce, and they used a scant amount of diced tomatoes instead of grape tomatoes. How can it be a Pesto Margherita Pizza if you DO NOT add the Pesto???
I called to report the incorrect order and request it be remade. I was assisted by "Leo." He was very rude, did not listen, and I had to keep repeating myself. He was unapologetic and acted as if I was bothering him and wasting his time. He, at first, was only willing to add the Pesto and extra marinara if I brought the pizza back. I let him know I would bring the incorrect pizza back, but I would like it replaced with a fresh pizza the way I had ordered it and paid for it. This upset him but finally agreed. I asked to speak with his manager and was told no manager was on duty and that his manager "Marvin" would be at work tomorrow. I let him know that I would be following up with the manager and let him know we were on our way to exchange the pizza.
Shortly after ending the call, Pizza Hut called me. They let me know they were making the pizza and wanted to know if I wanted extra marinara or Pesto. I once again explained I ordered extra marinara, and I wanted it on the crust, not on top of the pizza, and to please use grape tomatoes. At this time, I was informed they were out of grape tomatoes. I let them know they should have called me and informed me when my order was first placed before they started the order to make sure I was in agreement with the subscription. I agreed to the diced tomatoes, but requested extra since they are small and srinck when cooked. During this call, I was informed I was speaking with "Eric" (sure sounded like Leo). I let "Eric" know how unhappy I was with "Leo", "Eric" said he would let his manager know. *Stranger, since "Leo" told me there was not a manager on duty.
Shortly after this phone conversation, I received another call from Pizza Hut. This time, it was "Brian," the manager on duty. I was informed by "Brian" that he doesn't have a "Leo" working for him, but does have an "Eric." I let the manager know I figured as much and already knew "Eric" lied to me during the first phone call and tried to cover his tracks with the second call. I was compensated with $8 credit and a fresh pizza. However, it still did not have the extra marinara. It had extra Pesto and very few diced tomatoes!!!
Very unprofessional employee just taking up space collecting a paycheck!
The manager was very professional, kind, and apologetic and assured me that the employee would be educated and the matter discussed with upper management.
Food: 1
Service: 1
Anahi Liguez
I was so hesitant to eat here because all the bad reviews but we gave it a try and let me tell you food was good bread was good and on point over all the pizza ? ? was delicious and the service was great
Atmosphere: 5
Food: 5
Service: 5
Harry Charles
12 felt fast for 2 others in the building with me. Pros: fast Cons: side sauce spoiled, pizza small sauce and cheese. Try with caution.
Atmosphere: 2
Food: 1
Service: 3
Abel Medina
The pizza wasn’t fully cooked and the dough was still raw.
Atmosphere: 2
Food: 1
Service: 2
Harry Solomon
Best recommendation to dine while many other restaurants close early.
Atmosphere: 5
Food: 5
Service: 5
Jonathan Silva
Ngl I like skibidi toilet but TV man was there and I was sad so the person next to me threw a pizza at my face.
Atmosphere: 1
Food: 1
Mindy Brixey
This pizza hut has a fast food atmosphere and steak house prices. The pizza was not worth the price at all. We also ordered a side salad. The tomatoes were frozen and the cheese did not look appetizing. The unsweetened tea had sat out too long and tasted terrible. I told the pizza hut employee that the tea was bad and was told,"oh, that's unsweetened tea." I explained to her that I drink unsweetened tea and the tea that I had just tasted was bad. The employees took no action. It was a terrible experience.
Atmosphere: 1
Food: 1
Service: 1
Joseph archuleta
$12 meat lovers dough not fully cooked mostly raw. The dough smelled very Raw I think your oven needs turned up.
This pizza hut has a fast food atmosphere and steak house prices. The pizza was not worth the price at all. We also ordered a side salad. The tomatoes were frozen and the cheese did not look appetizing. The unsweetened tea had sat out too long and tasted terrible. I told the pizza hut employee that the tea was bad and was told,"oh, that's unsweetened tea." I explained to her that I drink unsweetened tea and the tea that I had just tasted was bad. The employees took no action. It was a terrible experience.
I ordered a pizza at 4:10 and I looked at my receipt to see what time my pizza would be ready to pick up and I realized I didn’t add any toppings so I called just 3 minutes after I ordered and I told them and asked if I could add the toppings since I forgot and they told me no because the pizza was already made and it’s ready mind you only 5 minutes gone by since I was on the phone with them, I know a damn pizza doesn’t take just 5 minutes to cook. !WORST EXPERIENCE EVER!
Atmosphere: 1
Food: 3
Service: 1
Shortstack
I stopped at noon on a Sunday, the door was locked, so I called and asked if the dining room was open and was told no. It is clearly posted on the door that dine in is open on Sunday from 10:30 am to 10:00 pm! I went and ate elsewhere, drove by 15-20 minutes later and saw someone walk in the door and saw other folks sitting and eating, I called back and asked to talk with the manager and was given the runaround and was given an 800 number to call. I will NEVER darken the doorway of pizza hut in Guymon ever again, and you can bet I will be letting everyone I know what happened. This place is a disgrace for hiring people that lie and will not let someone speak to the manager. VERY poor business practice!!! I'd give negative stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Jeremiah Adee
Will never go back. Customer service was unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Helen Peters
Food was undercooked, soggy and old. Kept showing our order was ready but took forever for them to find it.
Best pizza I've had in awhile
Food: 5
Service: 5
I placed an online order utilizing the Pizza Hut app. I ordered a BBQ Chicken Pizza, a Pesto Margherita Pizza, and added chicken and extra sweet marinara, Wing, and Cinnamon Sticks.
Went to pick up the order and was told it wasn't ready and had to wait five minutes for it to finish cooking. During this time, employees were observed sitting in the lobby.
We took our food directly home less than 5 minutes away, and our food was cold, dry, and incorrect! How could the food be cold and dry if we had to wait for it to finish cooking??? The Pesto Margherita Pizza with added chicken and extra sweet marinara was incorrect!! I have included a picture. It was very cold, dry, and overcooked. It did not have the extra sauce, nor did it have pesto sauce, and they used a scant amount of diced tomatoes instead of grape tomatoes. How can it be a Pesto Margherita Pizza if you DO NOT add the Pesto???
I called to report the incorrect order and request it be remade. I was assisted by "Leo." He was very rude, did not listen, and I had to keep repeating myself. He was unapologetic and acted as if I was bothering him and wasting his time. He, at first, was only willing to add the Pesto and extra marinara if I brought the pizza back. I let him know I would bring the incorrect pizza back, but I would like it replaced with a fresh pizza the way I had ordered it and paid for it. This upset him but finally agreed. I asked to speak with his manager and was told no manager was on duty and that his manager "Marvin" would be at work tomorrow. I let him know that I would be following up with the manager and let him know we were on our way to exchange the pizza.
Shortly after ending the call, Pizza Hut called me. They let me know they were making the pizza and wanted to know if I wanted extra marinara or Pesto. I once again explained I ordered extra marinara, and I wanted it on the crust, not on top of the pizza, and to please use grape tomatoes. At this time, I was informed they were out of grape tomatoes. I let them know they should have called me and informed me when my order was first placed before they started the order to make sure I was in agreement with the subscription. I agreed to the diced tomatoes, but requested extra since they are small and srinck when cooked. During this call, I was informed I was speaking with "Eric" (sure sounded like Leo). I let "Eric" know how unhappy I was with "Leo", "Eric" said he would let his manager know. *Stranger, since "Leo" told me there was not a manager on duty.
Shortly after this phone conversation, I received another call from Pizza Hut. This time, it was "Brian," the manager on duty. I was informed by "Brian" that he doesn't have a "Leo" working for him, but does have an "Eric." I let the manager know I figured as much and already knew "Eric" lied to me during the first phone call and tried to cover his tracks with the second call. I was compensated with $8 credit and a fresh pizza. However, it still did not have the extra marinara. It had extra Pesto and very few diced tomatoes!!!
Very unprofessional employee just taking up space collecting a paycheck!
The manager was very professional, kind, and apologetic and assured me that the employee would be educated and the matter discussed with upper management.
Food: 1
Service: 1
I was so hesitant to eat here because all the bad reviews but we gave it a try and let me tell you food was good bread was good and on point over all the pizza ? ? was delicious and the service was great
Atmosphere: 5
Food: 5
Service: 5
12 felt fast for 2 others in the building with me. Pros: fast Cons: side sauce spoiled, pizza small sauce and cheese. Try with caution.
Atmosphere: 2
Food: 1
Service: 3
The pizza wasn’t fully cooked and the dough was still raw.
Atmosphere: 2
Food: 1
Service: 2
Best recommendation to dine while many other restaurants close early.
Atmosphere: 5
Food: 5
Service: 5
Ngl I like skibidi toilet but TV man was there and I was sad so the person next to me threw a pizza at my face.
Atmosphere: 1
Food: 1
This pizza hut has a fast food atmosphere and steak house prices. The pizza was not worth the price at all. We also ordered a side salad. The tomatoes were frozen and the cheese did not look appetizing. The unsweetened tea had sat out too long and tasted terrible. I told the pizza hut employee that the tea was bad and was told,"oh, that's unsweetened tea." I explained to her that I drink unsweetened tea and the tea that I had just tasted was bad. The employees took no action. It was a terrible experience.
Atmosphere: 1
Food: 1
Service: 1
$12 meat lovers dough not fully cooked mostly raw. The dough smelled very Raw I think your oven needs turned up.
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Cheese Sticks, Supreme Pizza, Honey BBQ
This pizza hut has a fast food atmosphere and steak house prices. The pizza was not worth the price at all. We also ordered a side salad. The tomatoes were frozen and the cheese did not look appetizing. The unsweetened tea had sat out too long and tasted terrible. I told the pizza hut employee that the tea was bad and was told,"oh, that's unsweetened tea." I explained to her that I drink unsweetened tea and the tea that I had just tasted was bad. The employees took no action. It was a terrible experience.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Food is made pretty well
I ordered a pizza at 4:10 and I looked at my receipt to see what time my pizza would be ready to pick up and I realized I didn’t add any toppings so I called just 3 minutes after I ordered and I told them and asked if I could add the toppings since I forgot and they told me no because the pizza was already made and it’s ready mind you only 5 minutes gone by since I was on the phone with them, I know a damn pizza doesn’t take just 5 minutes to cook. !WORST EXPERIENCE EVER!
Atmosphere: 1
Food: 3
Service: 1
I stopped at noon on a Sunday, the door was locked, so I called and asked if the dining room was open and was told no. It is clearly posted on the door that dine in is open on Sunday from 10:30 am to 10:00 pm! I went and ate elsewhere, drove by 15-20 minutes later and saw someone walk in the door and saw other folks sitting and eating, I called back and asked to talk with the manager and was given the runaround and was given an 800 number to call. I will NEVER darken the doorway of pizza hut in Guymon ever again, and you can bet I will be letting everyone I know what happened. This place is a disgrace for hiring people that lie and will not let someone speak to the manager. VERY poor business practice!!! I'd give negative stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Will never go back. Customer service was unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Food was undercooked, soggy and old. Kept showing our order was ready but took forever for them to find it.
Atmosphere: 1
Food: 1
Service: 1
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