Rude teenage boys who work here! Need to get it together.
Atmosphere: 1
Food: 3
Service: 1
Cat Rodriguez
Long line in drive through. Placed mobile order. SHOUTOUT TO the young girl in the drive through, despite the high volume and my confusing order (my last name was abbreviated, they couldn't find my order) she was very nice and so was the other young lady who helped her find my order.
Atmosphere: 4
Food: 5
Service: 5
Mackenzie Voorhees
Cassie was extremely rude at the speaker and when we got up there. Didn’t apologize we ordered something very simple she kept asking if we were done we said no then she said okay what else and then we told her she just stopped talking and was extremely rude and shut the window pretty hard as well. The first time I had rude service there.
Atmosphere: 1
Food: 4
Service: 1
Tina Shafer
Great jalapeno beef slider
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Megan Snow
Doordashed the cheesesteak sandwich today, and I was highly dissatisfied. It was overly cheesey, and looked like mush. I'm typically not picky, but this sandwich was nauseating 😒
Atmosphere: 5
Food: 2
Service: 5
Kristina Z
Chelsea is such a sweetheart always has great customer service!! Five stars because of her!
Atmosphere: 5
Food: 5
Service: 5
Tobie
I didn't check the food yet. Manager has attitude.
Update: The food was cold (the cheese wasn't melted at all), they carelessly put a glob of jalapeño in one spot (I added it to the classic roast beef- it was a satisfying quantity), and the amount of meat was MAYBE 1/2 of what's advertised. The curly fries were super dry and poorly filled too. Very disappointing.
Bonus: The sauce was all up in my fries and mozzarella sticks. Very unsanitary and disgusting!!
Also, you can tell that the poor drive thru employee has been THROUGH IT. I can't imagine working under that lady.
Update 2: I just nearly broke my tooth on a small bone chunk. My molar is throbbing.
Update 3: I just bit down on something equally hard (the opposite molar is throbbing now), but I lost it before confirming what it was. Even if the food tastes good, it is not worth this pain!!
Final Update: I've included pictures of the (reheated next day) plain Classic Roast Beef, because I'm even more disappointed this time. I've never felt so scammed by Arby's in my life. We have the meats my butt! Actually, you must have plenty of meat since you're keeping it all to yourselves!!!! I thought that the first one was bad (with 1/2 of the advertised/normal amount), but this one really takes the cake!! They gave me roughly 1/4 to 1/3 of the meat that I paid for, though you can judge for yourself. I'm swearing off of Arby's for good [regardless of location] thanks to this. ✌
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Roast Beef
Westla Butler
The person at the drive thru “DEE” was rude when taking order and rude when handing me my order.
Service: 1
Adam Brady
It's Arby's. What are you expecting? You know what you are getting here.
Pretty rough. Got home sandwich was old and overcooked. Was powering through when I pulled a 10” long blond hair out of the sandwich… no one in my house has blonde hair.
Atmosphere: 4
Food: 1
Service: 4
Rob Lee
The worse experience in drive through history. Waited 30 min to get to the window to pay. Drive through guy had a paper bag on his head. He screwed my order up and overcharged. Vanessa the so called manager refunded my money. She was rude and was fine with her employees holding up the line because the had to wear a paper bag on his head. I will never use the Jenks Arby's again. I'm waiting on my sauces since they can't get anything correct. The guy with paper bag opens window. Tells me he does not appreciate me giving him a mean look. This is a job act like it.
Service: 1
crazy horse
Wonderful store. The drive thru lady was very professional, clear English and willing to help.
Atmosphere: 5
Food: 5
Service: 5
Tanya Dickey
The service was great, the fries 🍟 were great but the roast beef barely had any roast beef. I have ate at a lot of Arby's and I have NEVER got one where there was barely meat. I literally had several bites of just sauce and bread.
Rude teenage boys who work here! Need to get it together.
Atmosphere: 1
Food: 3
Service: 1
Long line in drive through. Placed mobile order. SHOUTOUT TO the young girl in the drive through, despite the high volume and my confusing order (my last name was abbreviated, they couldn't find my order) she was very nice and so was the other young lady who helped her find my order.
Atmosphere: 4
Food: 5
Service: 5
Cassie was extremely rude at the speaker and when we got up there. Didn’t apologize we ordered something very simple she kept asking if we were done we said no then she said okay what else and then we told her she just stopped talking and was extremely rude and shut the window pretty hard as well. The first time I had rude service there.
Atmosphere: 1
Food: 4
Service: 1
Great jalapeno beef slider
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef
Doordashed the cheesesteak sandwich today, and I was highly dissatisfied. It was overly cheesey, and looked like mush. I'm typically not picky, but this sandwich was nauseating 😒
Atmosphere: 5
Food: 2
Service: 5
Chelsea is such a sweetheart always has great customer service!! Five stars because of her!
Atmosphere: 5
Food: 5
Service: 5
I didn't check the food yet. Manager has attitude.
Update: The food was cold (the cheese wasn't melted at all), they carelessly put a glob of jalapeño in one spot (I added it to the classic roast beef- it was a satisfying quantity), and the amount of meat was MAYBE 1/2 of what's advertised. The curly fries were super dry and poorly filled too. Very disappointing.
Bonus: The sauce was all up in my fries and mozzarella sticks. Very unsanitary and disgusting!!
Also, you can tell that the poor drive thru employee has been THROUGH IT. I can't imagine working under that lady.
Update 2: I just nearly broke my tooth on a small bone chunk. My molar is throbbing.
Update 3: I just bit down on something equally hard (the opposite molar is throbbing now), but I lost it before confirming what it was. Even if the food tastes good, it is not worth this pain!!
Final Update: I've included pictures of the (reheated next day) plain Classic Roast Beef, because I'm even more disappointed this time. I've never felt so scammed by Arby's in my life. We have the meats my butt! Actually, you must have plenty of meat since you're keeping it all to yourselves!!!!
I thought that the first one was bad (with 1/2 of the advertised/normal amount), but this one really takes the cake!! They gave me roughly 1/4 to 1/3 of the meat that I paid for, though you can judge for yourself. I'm swearing off of Arby's for good [regardless of location] thanks to this. ✌
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Roast Beef
The person at the drive thru “DEE” was rude when taking order and rude when handing me my order.
Service: 1
It's Arby's. What are you expecting? You know what you are getting here.
Food: 4
Service: 3
Recommended dishes: French Dip, Roast Beef, Buffalo Chicken Wrap, Double Roast Beef
Kid-friendliness: They have toys for the kiddos!
Food: 5
Service: 4
Recommended dishes: Potato Cakes, Roast Beef
Restaurantji Recommends
MRE Grade food , the fries are good though.
Atmosphere: 3
Food: 3
Service: 4
Pretty rough. Got home sandwich was old and overcooked. Was powering through when I pulled a 10” long blond hair out of the sandwich… no one in my house has blonde hair.
Atmosphere: 4
Food: 1
Service: 4
The worse experience in drive through history. Waited 30 min to get to the window to pay. Drive through guy had a paper bag on his head. He screwed my order up and overcharged. Vanessa the so called manager refunded my money. She was rude and was fine with her employees holding up the line because the had to wear a paper bag on his head. I will never use the Jenks Arby's again. I'm waiting on my sauces since they can't get anything correct. The guy with paper bag opens window. Tells me he does not appreciate me giving him a mean look. This is a job act like it.
Service: 1
Wonderful store. The drive thru lady was very professional, clear English and willing to help.
Atmosphere: 5
Food: 5
Service: 5
The service was great, the fries 🍟 were great but the roast beef barely had any roast beef. I have ate at a lot of Arby's and I have NEVER got one where there was barely meat. I literally had several bites of just sauce and bread.
Atmosphere: 3
Food: 3
Service: 5
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