Update 3/2025: They do not like phone-in orders. They want you to order on the app. We've tried calling several times the past few days and each time they place us on hold until their phone starts ringing again internally. They say they are busy and we have to wait. A 20 min hold is ridiculous. The app says food pickup in 20min. You can't answer the phone and take an order in 20 min, so how can the food be ready in that time? My wife literally hung up and called back, then was told she had to wait still, which after another 15 min hung up again. We called the shawnee chilis, was not put on hold, drove there in 20 min and got food. 20 min is how long it takes me to drive to either the mwc or shawnee chili's. The difference is mileage. Mwc is shorter but stops lights. Shawnee, all highway. Whoever is managing the mwc location has lost our business. I go to Lowes often and was convenient to go by chili's. Well, there's a Lowes across the hwy in shawnee also. Thank you, management, for making the decision for me. I prefer phone in because our bill is usually $90. I am tax exempt and online will not do tax exempt. If I do online and ask for refund of the tax when I get there, they say they can't. Not everyone wants to order on an app. I guess your goal is for me to learn how to cook the chicken, beans, and rice to taste about the same so I can just save money, cook it myself, and eat at home.
4yrs ago:Another update: Sad when a big family can't eat because they don't have enough servers to accommodate. Plenty of tables. Got tired of the virus bs a long time ago. Most places are losing out on our money, we're actually saving alot not eating out anyway.
Hit and miss on good service. Food always good. Kiosk on tables good idea, games keep kids happy while we wait on food. ----update--- we have decided not to eat here again. Tried it again and got bad service when they weren't busy. They changed the menu again and it just doesn't taste the same. Not everyone wants hot jalapeños cooked in their food( and it wasn't marked hot or spicy) The margarita chicken(everything on the plate) was great 6-8 years ago. Now its just not.
Mykiah Slay
VERY GOOD MADE MY STOMACH FULL,LIKE I'M PREGNANT AND I HAVE TO
Atmosphere: 4
Food: 4
Service: 5
Ron Jones
Cass did excellent. She was very attentive and friendly. Will be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Strips, Half Order of Ribs
Andrea Bailey
The only bad thing, is wait staff aren't getting bathroom breaks nor breaks. And that can run down workers.And cause UTI .
Atmosphere: 5
Food: 5
Service: 5
Jacob Kongenske
Case was amazing! I love sitting with her every time I come in!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Dipper, Fries
Miah Murphree
It’s hard to expect a lot from a chilis as it’s a chain restaurant, so my husband and I didn’t go anticipating anything special but boy was that a pre judgment. We walked in and the hostess sat us so fast and she was so sweet. Then our server came to greet us and she was so sweet and amazing. She made sure we didn’t have any mistakes with our food or our service! I am so thankful we went because we had the best experience!! Thank you Cass for making our night a great one!! We will be coming back!
Atmosphere: 5
Food: 5
Service: 5
Dick Deatherage
Place was about empty and it took 5 minutes before I was served a drink sitting at an empty bar. Employees were chatting with visiting friends and blocked the entrance and scoffed at me when I said Excuse me, can I please go inside..... I will not be going back.
Atmosphere: 3
Food: 3
Service: 1
Jackie Flores
We came in with a large group on a Sunday at lunch. They were able to seat us with 20 minutes our server was amazing and the food was perfect! Even though they were super busy there was zero lack of attention to our group. Cups were always filled and there was a big smile on our servers face.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Sandwich
Shane Mustard
Well where do I start, almost 45 minutes to get our food, I had the dry rub and it was like licking a salt block. Our server spilled tea all over the table and almost on us. Had to ask several times for refills, I ordered the white cheddar loaded Mac n cheese and got Mac and cheese, I then ordered an ear of Mexican corn to bring home and when I got home it was reg corn! First time eating at this chilis and we totally turned off from it.
Atmosphere: 2
Food: 2
Service: 1
McKenzi Broughton
We get Brittany everytime we come here. We absolutely love having her. She never lets us have empty drinks. She’s very personable and such a warm character. We ask for her everytime :)
Cass was an excellent waitress. Very attentive throughout being busy with many tables!
Atmosphere: 5
Food: 5
Service: 5
Kaylin Bork
Our server was amazing give him a raise! #lukesellers
Atmosphere: 5
Food: 5
Service: 5
SABRAYA COOPER
Luke was phenomenal!! Luke was fire! Give him a raise. #
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Dipper
Not Your mom
Some girl named Cassandra was being so rude and mean to us last night, she took our money as tips which was left for to pay and accused us as “stealing” or “not paying” for our food and was talking absolutely horrible about our table.
Update 3/2025: They do not like phone-in orders. They want you to order on the app. We've tried calling several times the past few days and each time they place us on hold until their phone starts ringing again internally. They say they are busy and we have to wait. A 20 min hold is ridiculous. The app says food pickup in 20min. You can't answer the phone and take an order in 20 min, so how can the food be ready in that time? My wife literally hung up and called back, then was told she had to wait still, which after another 15 min hung up again.
We called the shawnee chilis, was not put on hold, drove there in 20 min and got food. 20 min is how long it takes me to drive to either the mwc or shawnee chili's. The difference is mileage. Mwc is shorter but stops lights. Shawnee, all highway.
Whoever is managing the mwc location has lost our business. I go to Lowes often and was convenient to go by chili's. Well, there's a Lowes across the hwy in shawnee also. Thank you, management, for making the decision for me. I prefer phone in because our bill is usually $90. I am tax exempt and online will not do tax exempt. If I do online and ask for refund of the tax when I get there, they say they can't.
Not everyone wants to order on an app. I guess your goal is for me to learn how to cook the chicken, beans, and rice to taste about the same so I can just save money, cook it myself, and eat at home.
4yrs ago:Another update: Sad when a big family can't eat because they don't have enough servers to accommodate. Plenty of tables. Got tired of the virus bs a long time ago. Most places are losing out on our money, we're actually saving alot not eating out anyway.
Hit and miss on good service. Food always good. Kiosk on tables good idea, games keep kids happy while we wait on food. ----update--- we have decided not to eat here again. Tried it again and got bad service when they weren't busy. They changed the menu again and it just doesn't taste the same. Not everyone wants hot jalapeños cooked in their food( and it wasn't marked hot or spicy) The margarita chicken(everything on the plate) was great 6-8 years ago. Now its just not.
VERY GOOD MADE MY STOMACH FULL,LIKE I'M PREGNANT AND I HAVE TO
Atmosphere: 4
Food: 4
Service: 5
Cass did excellent. She was very attentive and friendly. Will be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Strips, Half Order of Ribs
The only bad thing, is wait staff aren't getting bathroom breaks nor breaks. And that can run down workers.And cause UTI .
Atmosphere: 5
Food: 5
Service: 5
Case was amazing! I love sitting with her every time I come in!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Dipper, Fries
It’s hard to expect a lot from a chilis as it’s a chain restaurant, so my husband and I didn’t go anticipating anything special but boy was that a pre judgment. We walked in and the hostess sat us so fast and she was so sweet. Then our server came to greet us and she was so sweet and amazing. She made sure we didn’t have any mistakes with our food or our service! I am so thankful we went because we had the best experience!! Thank you Cass for making our night a great one!! We will be coming back!
Atmosphere: 5
Food: 5
Service: 5
Place was about empty and it took 5 minutes before I was served a drink sitting at an empty bar. Employees were chatting with visiting friends and blocked the entrance and scoffed at me when I said Excuse me, can I please go inside..... I will not be going back.
Atmosphere: 3
Food: 3
Service: 1
We came in with a large group on a Sunday at lunch. They were able to seat us with 20 minutes our server was amazing and the food was perfect! Even though they were super busy there was zero lack of attention to our group. Cups were always filled and there was a big smile on our servers face.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Sandwich
Well where do I start, almost 45 minutes to get our food, I had the dry rub and it was like licking a salt block. Our server spilled tea all over the table and almost on us. Had to ask several times for refills, I ordered the white cheddar loaded Mac n cheese and got Mac and cheese, I then ordered an ear of Mexican corn to bring home and when I got home it was reg corn! First time eating at this chilis and we totally turned off from it.
Atmosphere: 2
Food: 2
Service: 1
We get Brittany everytime we come here. We absolutely love having her. She never lets us have empty drinks. She’s very personable and such a warm character. We ask for her everytime :)
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Salad, Triple Dipper, Fries, Chicken Strips
Restaurantji Recommends
Great service. Cass was a great waitress.
Atmosphere: 4
Food: 4
Service: 4
Cass was an excellent waitress. Very attentive throughout being busy with many tables!
Atmosphere: 5
Food: 5
Service: 5
Our server was amazing give him a raise! #lukesellers
Atmosphere: 5
Food: 5
Service: 5
Luke was phenomenal!! Luke was fire! Give him a raise. #
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Dipper
Some girl named Cassandra was being so rude and mean to us last night, she took our money as tips which was left for to pay and accused us as “stealing” or “not paying” for our food and was talking absolutely horrible about our table.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Steak, Triple Dipper, Fries, Sandwich, Molten Chocolate Cake
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