Thank you cory always appericate your service keep great work
Freddie McCarty
I love the food, but the customer service is horrible! Today, i waited 10 minutes to give my order at the drive-thru. I was told to wait just a minute, but when I asked about how much lo longer the wait was afterward 10 minutes later, I was told to be patient, it would be a minute. So I just left and went somewhere else. For the record, there was only one car in the drive-through, and the worker just kept talking to them. Now I know why the wait, they were visiting. This kind of behavior should not be tolerated, and the drive-through worker should be fired. At minimum, at least take our order. A copy of this post will be emailed to the corporate office.
Atmosphere: 1
Food: 4
Service: 1
Nicole Easton
Mason is a great manager. Love the service and kindness!
Atmosphere: 5
Food: 5
Service: 5
Deborah Corliss
I went in to order lunch for a couple of other people yesterday. The girl behind the register must have been new because she took awhile finding what I wanted on the screen plus she wasnt able to make change for the cash I had, another person had to come over and do it which took a few minutes. I also ordered fries and specified NO SALT about 5 or 6 times and when I got my food I was told that there was salt on them and it would take too long to make new ones so I had to take them. Another WTF moment was when a wrapped sandwich dropped on the floor and they picked it up and put it back. I ended up with that sandwich and the burger, top part of the bun and all the condiments slid completely off the bottom part of the bun and thats how they gave it to me. I was there for a good 15 minutes or more waiting and specifying what I wanted but it was a failure. I dont blame anyone but it is a horrible thing when the cashier isnt allowed to open the drawer and make change and everyone else in the back is busy. They should have someone available to help that cashier when needed. I believe they were extremely short staffed and need to concentrate more on their customers. Like I said I dont blame anyone and I think things would have gone alot smoother if they had someone there to help the cashier when needed instead of waiting for someone from the back or drive thru who are always busy. Also the person that got that burger was so mad because it came completely apart when it dropped on the floor...I also didnt tell the person I saw it fall on the floor. The visit was a nightmare and I do believe they can do much better...why they didnt is beyond me though.
Atmosphere: 2
Food: 1
Service: 3
A.G. B. III
Tables and floors full of crumbs. The bathrooms were not clean and the staff was not very friendly. But food was fresh.
Atmosphere: 2
Food: 4
Service: 4
Randy Morningstar
Ham melts are back
Atmosphere: 3
Food: 5
Service: 5
Lauren Everett
Mason in the drive thru was a pure delight to talk too. His positive attitude was refreshing as well as scarce nowadays in young people. Mason keep it Up!!! Arby’s is lucky to have you .
Made me wait at speaker in drive thru for 3 minutes before taking my order. No one else was there, at the window as soon as I paid they told me to pull forward and wait. I stated that no one else was there and if someone came I would pull forward. A manager then came to the window and told me that I really needed to pull forward. I once again explained that no one else was there. He told me that “I” was messing up their time. I said the time is valid as I was waiting for my order. When he came back, he threw the food in my window. To make matters worse, the food is cold and the bun is old and hard.
You have many other options and locations, I advise you to stay away from this one.
Atmosphere: 1
Food: 1
Service: 1
Bak Livak
Pretty good all around.
Atmosphere: 4
Food: 4
Service: 4
Jay Blue
Cold fries. Everything else was good
Dietary restrictions: Meat
Recommended dishes: Roast Beef, Brisket
pamela dickenson
I had such a great experience today. After making a mistake while placing an order from my app, the staff helped me find the issue and were so prompt and kind when bringing out my food. Thank you staff!
Thank you cory always appericate your service keep great work
I love the food, but the customer service is horrible! Today, i waited 10 minutes to give my order at the drive-thru. I was told to wait just a minute, but when I asked about how much lo longer the wait was afterward 10 minutes later, I was told to be patient, it would be a minute. So I just left and went somewhere else. For the record, there was only one car in the drive-through, and the worker just kept talking to them. Now I know why the wait, they were visiting. This kind of behavior should not be tolerated, and the drive-through worker should be fired. At minimum, at least take our order. A copy of this post will be emailed to the corporate office.
Atmosphere: 1
Food: 4
Service: 1
Mason is a great manager. Love the service and kindness!
Atmosphere: 5
Food: 5
Service: 5
I went in to order lunch for a couple of other people yesterday. The girl behind the register must have been new because she took awhile finding what I wanted on the screen plus she wasnt able to make change for the cash I had, another person had to come over and do it which took a few minutes.
I also ordered fries and specified NO SALT about 5 or 6 times and when I got my food I was told that there was salt on them and it would take too long to make new ones so I had to take them. Another WTF moment was when a wrapped sandwich dropped on the floor and they picked it up and put it back. I ended up with that sandwich and the burger, top part of the bun and all the condiments slid completely off the bottom part of the bun and thats how they gave it to me. I was there for a good 15 minutes or more waiting and specifying what I wanted but it was a failure. I dont blame anyone but it is a horrible thing when the cashier isnt allowed to open the drawer and make change and everyone else in the back is busy. They should have someone available to help that cashier when needed. I believe they were extremely short staffed and need to concentrate more on their customers. Like I said I dont blame anyone and I think things would have gone alot smoother if they had someone there to help the cashier when needed instead of waiting for someone from the back or drive thru who are always busy. Also the person that got that burger was so mad because it came completely apart when it dropped on the floor...I also didnt tell the person I saw it fall on the floor. The visit was a nightmare and I do believe they can do much better...why they didnt is beyond me though.
Atmosphere: 2
Food: 1
Service: 3
Tables and floors full of crumbs. The bathrooms were not clean and the staff was not very friendly. But food was fresh.
Atmosphere: 2
Food: 4
Service: 4
Ham melts are back
Atmosphere: 3
Food: 5
Service: 5
Mason in the drive thru was a pure delight to talk too. His positive attitude was refreshing as well as scarce nowadays in young people. Mason keep it
Up!!! Arby’s is lucky to have you .
Atmosphere: 5
Food: 5
Service: 5
Love me some French
Atmosphere: 5
Food: 5
Service: 5
Nice and quiet. Good place for lunch.
Atmosphere: 5
Food: 5
Service: 5
Good food. Good service.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Made me wait at speaker in drive thru for 3 minutes before taking my order. No one else was there, at the window as soon as I paid they told me to pull forward and wait. I stated that no one else was there and if someone came I would pull forward. A manager then came to the window and told me that I really needed to pull forward. I once again explained that no one else was there. He told me that “I” was messing up their time. I said the time is valid as I was waiting for my order. When he came back, he threw the food in my window. To make matters worse, the food is cold and the bun is old and hard.
You have many other options and locations, I advise you to stay away from this one.
Atmosphere: 1
Food: 1
Service: 1
Pretty good all around.
Atmosphere: 4
Food: 4
Service: 4
Cold fries. Everything else was good
Dietary restrictions: Meat
Recommended dishes: Roast Beef, Brisket
I had such a great experience today. After making a mistake while placing an order from my app, the staff helped me find the issue and were so prompt and kind when bringing out my food. Thank you staff!
Atmosphere: 5
Food: 4
Service: 5
Bring back the ham and cheese!!!!
Atmosphere: 4
Food: 1
Service: 4
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