This place is never prepared for ice cream sundaes. They never have hot fudge. What has happened to Baskin Robbins?
cellsius E
Went here with my family and was truly disappointed. They only had a few flavors to choose from and no basic flavors. A family member ordered a hot fudge sundae and was told they only had cold fudge so they put chocolate syrup on it. Didn’t even offer to reduce the price. They were severely understaffed and the lady was rude. She was more concerned about the people in the drive thru. We will never visit again. The donut side looked clean and well staffed so we should have just gotten a donut.
Jason Ng
Really mad about situation this place birthday cake here!!! I would rather give them negative at one star if it have an option!!! Four day to place an order Four day to place an order the day supposed to pick up cake on Friday!!! It’s take me more than three day to come pick up the cake for the design on the cake so!! Basics on the cake is “happy birthday and I love you” it’s just to basic letter but it take them almost 3 day didn’t get it right.! Pick up the cake time 2day There’s no word or design on the cake!! The third day is party to pick up the cake . Camp to pick up just say happy birthday on the cake, but no word put on the cake say I love you!! Omg take them three day can’t even get it right!! , Not even a damn heart ❤️ pic on the cake!!! Bad bad manage you’re here. No one can get it right even the damn manager don’t work together to take care of the cake. They don’t communicate.!! I’m really mad!! 😡🤬🤬🤬🤬🤬😡😡😡😡🤬🤬🤬
Little Things By j.lor'ee
Favorite ice cream of all time... they need to add more of their flavors in the Stores they share with the Dunkn Doughnuts stores though
Laura Seabourn
Great customer service and even better Sherbet!!
Jie Zhang
Very good👍👍👍🙌
Sue Anders
My birthday tradition is a Baskin Robbins ice cream cake every year and the closest one is an hour and a half away. My husband ordered my cake, brought it home and it is chocolate cake. He wanted extra colored frosting drizzled on the cake and instead they put an inch and a half of frosting on top of the cake. Again, we live an hour and a half away, so it's a 3 hour trip. It was a big birthday milestone, and the cake kinda ruined things a little.
Austin Mason
The lady that helped us knew how to scoop!
K P
Agree with other reviews for Feb 9 2025. Ordered a cake for pickup Feb 9 at 1:00. Got there and it was not ready. Was told they were “finishing it up” and was offered a free quart. Waited about 10 minutes when the cake was brought out. Of course, we ordered a cake with ice cream cones on the top that were already melting. Drove 10 minutes and it was all falling apart because it had not been given time to set in the freezer. It looks rushed and sad. The photo I’m adding is after I fixed it a bit. Just disappointed all around. It wasn’t a cheap cake either! Only reason I’m giving two stars is because they offered compensation. However, seeing other reviews they knew they had orders that weren’t fulfilled earlier in the day and yet didn’t bother to figure out any other orders for the day.
Cougar
Order B-day cake so you pick it up 1-2 days before you need it.
The order for the ice cream birthday cake was made on January 21, 2025, with a pickup for February 9, 2025 at 10:30 am. The cake wasn't even started yet. So now, I get to have a bday party for a 7 year old without a cake. This happened last year as well, but last year, they forgot about it.
Milkshake was so watery. It didn't taste like ice cream and had a weird taste to it. How do you mess up a milkshake? Will not be back. Wasted my money.
Raven Duran-Black
Always enjoy my Dunkin!
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Donuts, Doughnut
Macie Wayne
Went through the drive through for ice cream, the guy held the cone not at the bottom but put the entire cone in his hand with no glove as we sat there and watched. He proceeded to turn from us and stare at the cone like something was wrong then finally turned around and asked for our payment. His whole demeanor was very odd, we started to eat and it tasted terrible. Went inside to see if we can get a new one and instantly got met with major attitude from the girl inside. Extremely rude, after asking and dealing with her she finally got us a new one. The whole time she was arguing with another girl also inside, stopped to get me a new one, then proceeded to continue to yell at this girl and throw her hands up while doing so.. honestly thought they were going to fight. We will not be back.
Atmosphere: 1
Food: 1
Service: 1
hannahandaaron
Picked out an ice cream cake in the fridge and checked out, when I received my receipt I noticed a price difference. Neither managers present would make a price change and said there was nothing they could do. No cakes in the fridge on the same shelf were priced higher than $40, so we are very confused on how this is correct.
Food: 3
Service: 2
Nancy Hernandez
Ordered an ice cream cake for my son’s birthday party and we all loved it! The decoration to the tase it was great. Definitely ordering again!
This place is never prepared for ice cream sundaes. They never have hot fudge. What has happened to Baskin Robbins?
Went here with my family and was truly disappointed. They only had a few flavors to choose from and no basic flavors. A family member ordered a hot fudge sundae and was told they only had cold fudge so they put chocolate syrup on it. Didn’t even offer to reduce the price. They were severely understaffed and the lady was rude. She was more concerned about the people in the drive thru. We will never visit again. The donut side looked clean and well staffed so we should have just gotten a donut.
Really mad about situation this place birthday cake here!!! I would rather give them negative at one star if it have an option!!! Four day to place an order Four day to place an order the day supposed to pick up cake on Friday!!! It’s take me more than three day to come pick up the cake for the design on the cake so!! Basics on the cake is “happy birthday and I love you” it’s just to basic letter but it take them almost 3 day didn’t get it right.! Pick up the cake time 2day There’s no word or design on the cake!! The third day is party to pick up the cake . Camp to pick up just say happy birthday on the cake, but no word put on the cake say I love you!! Omg take them three day can’t even get it right!! , Not even a damn heart ❤️ pic on the cake!!! Bad bad manage you’re here. No one can get it right even the damn manager don’t work together to take care of the cake. They don’t communicate.!! I’m really mad!! 😡🤬🤬🤬🤬🤬😡😡😡😡🤬🤬🤬
Favorite ice cream of all time... they need to add more of their flavors in the Stores they share with the Dunkn Doughnuts stores though
Great customer service and even better Sherbet!!
Very good👍👍👍🙌
My birthday tradition is a Baskin Robbins ice cream cake every year and the closest one is an hour and a half away. My husband ordered my cake, brought it home and it is chocolate cake. He wanted extra colored frosting drizzled on the cake and instead they put an inch and a half of frosting on top of the cake. Again, we live an hour and a half away, so it's a 3 hour trip. It was a big birthday milestone, and the cake kinda ruined things a little.
The lady that helped us knew how to scoop!
Agree with other reviews for Feb 9 2025.
Ordered a cake for pickup Feb 9 at 1:00. Got there and it was not ready. Was told they were “finishing it up” and was offered a free quart.
Waited about 10 minutes when the cake was brought out.
Of course, we ordered a cake with ice cream cones on the top that were already melting.
Drove 10 minutes and it was all falling apart because it had not been given time to set in the freezer.
It looks rushed and sad. The photo I’m adding is after I fixed it a bit.
Just disappointed all around. It wasn’t a cheap cake either!
Only reason I’m giving two stars is because they offered compensation. However, seeing other reviews they knew they had orders that weren’t fulfilled earlier in the day and yet didn’t bother to figure out any other orders for the day.
Order B-day cake so you pick it up 1-2 days before you need it.
The order for the ice cream birthday cake was made on January 21, 2025, with a pickup for February 9, 2025 at 10:30 am. The cake wasn't even started yet. So now, I get to have a bday party for a 7 year old without a cake. This happened last year as well, but last year, they forgot about it.
Thank you for your stunning customer service.
Restaurantji Recommends
Milkshake was so watery. It didn't taste like ice cream and had a weird taste to it. How do you mess up a milkshake? Will not be back. Wasted my money.
Always enjoy my Dunkin!
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Donuts, Doughnut
Went through the drive through for ice cream, the guy held the cone not at the bottom but put the entire cone in his hand with no glove as we sat there and watched. He proceeded to turn from us and stare at the cone like something was wrong then finally turned around and asked for our payment. His whole demeanor was very odd, we started to eat and it tasted terrible. Went inside to see if we can get a new one and instantly got met with major attitude from the girl inside. Extremely rude, after asking and dealing with her she finally got us a new one. The whole time she was arguing with another girl also inside, stopped to get me a new one, then proceeded to continue to yell at this girl and throw her hands up while doing so.. honestly thought they were going to fight. We will not be back.
Atmosphere: 1
Food: 1
Service: 1
Picked out an ice cream cake in the fridge and checked out, when I received my receipt I noticed a price difference. Neither managers present would make a price change and said there was nothing they could do. No cakes in the fridge on the same shelf were priced higher than $40, so we are very confused on how this is correct.
Food: 3
Service: 2
Ordered an ice cream cake for my son’s birthday party and we all loved it! The decoration to the tase it was great. Definitely ordering again!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Oreo Cookie ½ Sheet Cake
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