Dairy Queen Grill & Chill

Today was Ice Cream day, needless to say this DQ was packed, the staff did absolutely wonderful for how short staffed they were considering the tasks at hand.
My whole experience was about an hour long, from 1:30-2:30 or so. I was originally in the drive thru, however when I got to the window I was having car trouble with the engine overheating so I told the employee I’d come inside to pay as I wanted to pull over before my car shut down. I go inside, wait in line, very packed, many people waiting, several families with their children, and some grumpy middle aged men who thought they were kings or something bugging the gentlemen serving out the food about where their food was. Anyway I get to the counter, explained I had to pull over in the drive thru, just wanted to simply pay and get my food, the cashier didn’t seem like she knew what to do and said I might have to go back in the drive thru, I said I could just hand her my card and she go to drive thru to pay, my car nearly broke down but I had already ordered. she spoke to the manager and they were doing something so she was waiting, but I asked her to keep helping customers, it seemed I was forgotten about so I left. That’s not the issue however, the cashier was absolutely lovely, the gentlemen serving the food was kind and patient, both kept their cool in the business. The cashier at the drive thru was wonderful, the what I think to be the male manager helping in the kitchen was wonderful with his patience and taking initiative multitasking. However what I think to be the female manager, I wish she treated her employees better. They were understaffed and everyone looked lost. She was speaking to the employees who were looking for direction from her as if they were less than and that is very disappointing to see. Everyone was amazing, but when it came to when they needed guidance from this female manager she did not step up to the plate, granite she was focused on her own tasks, but she almost belittled the cashier about an ice cream ticket issue in front of the customers and this is very poor leadership. Moral of the story, some of the managers did not effectively lead their team today.

Atmosphere: 1

Service: 1

When attempting to order took several minutes to be acknowledged. Once greeted they stated everything we tried to order they were out or didn’t know how to make it. Items were Oreo, Reese’s, and M&M. You could see other one other employee making blizzards behind counter with said ingredients. So we tried drive through. Never got someone to acknowledge us in drive through. We just wanted a blizzard. :(

Atmosphere: 1

Food: 1

Service: 1

Excellent service!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Original Cheeseburger, Chicken Fingers

I wasn't able to order wasn't t even acknowledged on the inside of the restaurant. This shouldn't happen at 12 pm.

Service: 1

The service was terrible, not enough people working & no one seemed to know what was going on. They even closed the lobby early instead of it staying open until 10:30p, one of the workers announced at 9:45p that the lobby was closed & drive thru was the only option. I will never come here again.

Service: 1

I don't want to see Dairy Queen go out of business. I love your Ice Cream EVERYTHING. Unfortunately your prices have gone crazy high. Our family used to go at least once a month for a treat. We haven't been there in like a year because of price/sticker shock. Braum's is taking away your customers. I'm one of those people. I'm sorry but you are going to need more than good tasting treats to lure me back.

Atmosphere: 5

Food: 5

Service: 5

This Dairy Queen sucks so bad! Management needs to retrain employees to do the job right! They are messy and continually give out wrong items! I ordered an original cheese burger and was given a bacon two cheese deluxe! Bacon is under cooked and the burger taste like onions! If I wanted this burger I would’ve freaking ordered it!

Atmosphere: 1

Food: 1

Service: 1

Average at best.

Atmosphere: 3

Food: 3

Service: 3

Why is this Dairy Queen constantly the slowest Dairy Queen I've ever been to? Every time I come, it's at least a 15-20 minute wait, whether there are cars in front of me or not. I truly don't get it. I always forget that it takes so long, which is the only reason I keep going back, and then I immediately regret my decision. Today it seemed my blizzard had been sitting for a while because it was already starting to melt when I got it. The only thing they've got going for them is that any time I order a cheeseburger, it's nice and hot and fresh.

Atmosphere: 3

Food: 4

Service: 2

Chicken strips are over done and dry

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Strawberry Sundae

My husband's go to for ice cream.

Atmosphere: 2

Food: 2

Service: 4

Recommended dishes: Peanut Buster Parfait, Misty Freeze, Birthday Cake, Royal New York Cheesecake Mini Blizzard, Ice Cream Cake, Dilly Bar

The look on my daughters face when the drive thru attendant flipped her blizzard upside down out the window....priceless lol

Atmosphere: 5

Food: 5

Service: 5

Employees are super friendly. Clean restaurant. The only downfall is that they don't have chocolate icecream! Nicest employees and a clean restaurant. Only issue is how long you have to wait to get your food. It is so long.....

Atmosphere: 5

Food: 4

Service: 4

Ordered DoorDash and they gave me a mini instead of a large that’s a huge difference and didn’t do anything to fix it. I’m so annoyed.

Sat for 20 min.waiting for my order Then My order sat in window another 10 min getting cold
Had to ask for my food
All cold
Onion rings hamburger and chili cheese hot dog
No one was in a hurry to get orders out. Cheese didn’t even melt

Atmosphere: 2

Food: 1

Service: 1