Dairy Queen Grill & Chill

I am leaving the five-star review because of Logan and her close co-workers!
Now, the overall service, including the cake experience and fast food service, I would give it a 3.5-star review. Back in 2023 (the only two times we tried eating fries in Dairy Queen), the fast food process was inefficient, and the staff made it look like we were part of the problem!
The cake ordering and delivery were significantly better however! Yes, there were some misunderstandings and “slip-ups”, but that was rare. And when it did happen, they, particularly Logan, fixed the problem in the most wonderful way!!! Logan is such a sweetheart (I haven’t gotten the chance to meet her personally yet)! She’s always sweet and eager to take my custom cake order and make it herself!
And her cakes are superb! She always has a resolution to any problem that arises!
In conclusion, I will say this: Do they make delicious cakes? Yes! Is their service good? Mostly.
So, despite some errors, I will continue to order cakes from them because Logan is a fantastic cake maker and an enthusiastic person who always knows how to solve problems!

Atmosphere: 4

Food: 5

Service: 5

This location is poorly managed, not well-maintained, and provides subpar customer service

Atmosphere: 1

Food: 1

Service: 1

Best dip cone around

Atmosphere: 5

Food: 5

Service: 5

Yummy large chocolate dipped cones

Food: 5

Service: 5

Came through today and employee was flicking us off with both fingers. Should be fired immediately.

Service: 1

Terrible experience. No customer service. Employees don’t have a clue what they’re doing. My order has been made wrong the last 2 times we’ve went through the drive thru. Won’t becoming back to this location anymore.

Atmosphere: 1

Food: 1

Service: 1

I tried the superman blue cookie cake batter blizzard and loved it. It was really good

Atmosphere: 5

Food: 5

Service: 5

This was my first job n I still love food n the blizzards are un deniable the best of dessert

Atmosphere: 5

Food: 5

Service: 5

If you like your ice cream melted BEFORE you ever get your food then this is the place for you. The employees felt it was proper service to hand a drive through customer their blizzards almost 10 minutes before they decided to finally give us our food in 90 degree weather after paying outrageous prices. Both orders of fries were maybe a quarter of the way full if that and ICE COLD!!! There were several employees just standing around talking. Do NOT recommend. Will NEVER be back. Reporting to corporate because $40 for cold, melted, and bad food is highway robbery!

Atmosphere: 1

Food: 1

Service: 1

They forgot an order we asked for and didnt put it on the ticket and we had to go back up for another

Food: 4

Service: 3

A small cone dipped in chocolate $4.19 crazy shit

Food: 2

Service: 3

Waited in line for 20+ minutes for two blizzards and the staff was rude

Atmosphere: 1

Food: 1

Service: 1

I will say the women at the drive through speaker was very nice. The guy window basically dumped all the extra brownie toppings that we paid extra for off of our blizzard when he flipped it, but that’s not a huge deal..The ice cream it’s self tasted like it had gone bad. Both me and my husband’s blizzards tasted like they were spoiled and they both ended up getting thrown away after a couple bites. Waste of 20 dollars.

Food: 1

Service: 3

Just busy and i rather wait and get it right than rushing get messed up order

Atmosphere: 4

Food: 5

Service: 4

Took way too long !

Atmosphere: 1

Food: 1

Service: 1