Ordered online for the first time. Asked for co tactless delivery, delivery person said they knocked and got no answer so left. No one knocked. Had to wait over an hour for a pizza and calzone and I paid 34$ for it. Negative first experience won’t be ordering again
Melissa Pryor
Nobody ordered a burnt pizza that we couldn't even bite through or three pepper STEMS in their wilted salad!! Really Mazzios!!!! Do better or just don't (close)!!!!!! Ps...I worked at Mazzios several years ago I know their standards and this is not it!!! SMDH 🤢🤮
Atmosphere: 1
Food: 1
Service: 1
Sean Shenold
Really a very excellent lunch buffet, made even better by the manager on duty, Frankie.
Atmosphere: 5
Food: 5
Service: 5
Jennifer Hampton
Not enough selection on the buffet
Atmosphere: 1
Food: 2
Service: 2
David Kruecke
Great service great food as always
Anthony Jackson
Worse service I ever had didn’t even get the food because they waited 30 mins before they even started to make it, and no, they were not busy. 👎
Atmosphere: 1
Food: 1
Service: 1
Jamie Lynn Holt
We love to come here and get a salad and some pizza and wings plus he plays the trivia while we eat
Atmosphere: 5
Food: 5
Service: 5
Kelly
The 12th and Broadway location refused to remake a damaged pizza order. The pizza was obviously tilted to the side shortly after baking so when I opened it all the toppings had slid off of the crust and smeared all over one side of the box. I called their call center and was told it was being remade and would be delivered shortly. Then I got a call back stating that they refused to remake it. They said I had only ordered pepperoni on half of it so that’s why it arrived the way it did. The call center manager told me they still refused to remake it even after she called and explained they had misinterpreted the problem. The call center manager gave me credit to place a new order but now I have to use a different location because I don’t feel safe ordering from 12th and Broadway store any longer.
Atmosphere: 1
Food: 1
Service: 1
Jesse Bertino
Mid quality in all respects. Middle of the road prices. Nice staff. In response to the reply from Mazzios below, I don't have any concerns or questions. I simply gave an honest review of the product. 3 stars means average. To get a 5 star review, you must improve your product. I also left a comment on your website as you asked.
I would have given 5 stars because the food was very good, however for whatever reason I paid with a card online asked for contactless, then for some reason they kept knocking saying I owed 26 cents still. Very weird. It was already expensive at 30 bucks for a cheese pizza and small dippers!!! Which is ridiculous! This I possibly may have overlooked but i ordered like 3 or 4 bucks worth of dipping sauces I didn’t get. It’s not ok to forget that when you charge for it!! In sorry but that’s my biggest pet peeve!!!
Atmosphere: 1
Food: 4
Service: 1
Jacob Stearns
I just got done ordering delivery I live in an apartment and I would like to say the driver today he went above and beyond to call me to make sure my food was delivered hot when he couldnt find my location also his customer service was great and the food was hot and fresh no complaints keep up the good work guys
Food: 5
Service: 5
Jeff Stroud
Good buffet for lunch.
Atmosphere: 5
Food: 5
Service: 5
Brighton Banks
Just went for their lunch buffet, not end of time but right in what should be the best time. Terrible is the kindest word that I can think of. We should have turned around. Salad was non existent with empty bowls. Pizza was either hard as a rock or so underdone that it was inedible. Husband used the bathroom and described it as “filthy” reeking of stale urine. I feel bad for the one guy working, as it was obvious they were understaffed. Tables were piled with used plates. Most of the drinks at the fountain were out of order. Health department should step in ASAP.
Atmosphere: 1
Food: 1
Service: 1
Dav Andr
I'm sorry this place is very unorganized. Every time we get pizza here it's always wrong.
I love working there
Atmosphere: 5
Food: 5
Service: 5
Ordered online for the first time. Asked for co tactless delivery, delivery person said they knocked and got no answer so left. No one knocked. Had to wait over an hour for a pizza and calzone and I paid 34$ for it. Negative first experience won’t be ordering again
Nobody ordered a burnt pizza that we couldn't even bite through or three pepper STEMS in their wilted salad!! Really Mazzios!!!! Do better or just don't (close)!!!!!!
Ps...I worked at Mazzios several years ago I know their standards and this is not it!!! SMDH 🤢🤮
Atmosphere: 1
Food: 1
Service: 1
Really a very excellent lunch buffet, made even better by the manager on duty, Frankie.
Atmosphere: 5
Food: 5
Service: 5
Not enough selection on the buffet
Atmosphere: 1
Food: 2
Service: 2
Great service great food as always
Worse service I ever had didn’t even get the food because they waited 30 mins before they even started to make it, and no, they were not busy. 👎
Atmosphere: 1
Food: 1
Service: 1
We love to come here and get a salad and some pizza and wings plus he plays the trivia while we eat
Atmosphere: 5
Food: 5
Service: 5
The 12th and Broadway location refused to remake a damaged pizza order. The pizza was obviously tilted to the side shortly after baking so when I opened it all the toppings had slid off of the crust and smeared all over one side of the box. I called their call center and was told it was being remade and would be delivered shortly. Then I got a call back stating that they refused to remake it. They said I had only ordered pepperoni on half of it so that’s why it arrived the way it did.
The call center manager told me they still refused to remake it even after she called and explained they had misinterpreted the problem. The call center manager gave me credit to place a new order but now I have to use a different location because I don’t feel safe ordering from 12th and Broadway store any longer.
Atmosphere: 1
Food: 1
Service: 1
Mid quality in all respects. Middle of the road prices. Nice staff.
In response to the reply from Mazzios below, I don't have any concerns or questions. I simply gave an honest review of the product. 3 stars means average. To get a 5 star review, you must improve your product. I also left a comment on your website as you asked.
Atmosphere: 3
Food: 3
Service: 4
Restaurantji Recommends
I would have given 5 stars because the food was very good, however for whatever reason I paid with a card online asked for contactless, then for some reason they kept knocking saying I owed 26 cents still. Very weird. It was already expensive at 30 bucks for a cheese pizza and small dippers!!! Which is ridiculous! This I possibly may have overlooked but i ordered like 3 or 4 bucks worth of dipping sauces I didn’t get. It’s not ok to forget that when you charge for it!! In sorry but that’s my biggest pet peeve!!!
Atmosphere: 1
Food: 4
Service: 1
I just got done ordering delivery I live in an apartment and I would like to say the driver today he went above and beyond to call me to make sure my food was delivered hot when he couldnt find my location also his customer service was great and the food was hot and fresh no complaints keep up the good work guys
Food: 5
Service: 5
Good buffet for lunch.
Atmosphere: 5
Food: 5
Service: 5
Just went for their lunch buffet, not end of time but right in what should be the best time. Terrible is the kindest word that I can think of. We should have turned around. Salad was non existent with empty bowls. Pizza was either hard as a rock or so underdone that it was inedible. Husband used the bathroom and described it as “filthy” reeking of stale urine. I feel bad for the one guy working, as it was obvious they were understaffed. Tables were piled with used plates. Most of the drinks at the fountain were out of order. Health department should step in ASAP.
Atmosphere: 1
Food: 1
Service: 1
I'm sorry this place is very unorganized. Every time we get pizza here it's always wrong.
Atmosphere: 3
Food: 1
Service: 1
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