This was by far one of the most disappointing experiences I’ve ever had at a Subway, and frankly, one of the worst customer service experiences I’ve encountered anywhere. My family and I specifically visited this location because of the Happy Gilmore 2 cup promotion. We had already tried several other Subway locations that were sold out, so before ordering, I asked the staff directly if they had any cups left. They clearly said yes, loud enough that both my wife and mother heard them.
After we ordered and were at the register, we were suddenly told they were out of cups. When we explained that we had just asked and were told otherwise, the staff denied ever saying they had them. It felt like they were more interested in avoiding accountability than addressing our concern. Instead of apologizing, they doubled down and publicly claimed they never said what we clearly heard.
To make matters worse, during our visit I also noticed one of the employees handling food without wearing gloves. That is an obvious health and safety concern, and it added to the overall sense of carelessness and unprofessionalism.
Despite how we were treated, we still paid for our food and chose not to cause a scene. We tried to be the bigger person in the situation but left incredibly disappointed, not just by the lack of the promotional item, but by the blatant dishonesty and poor customer service.
Because of this, I will not be returning to this location, and unfortunately, this experience has turned me off from Subway altogether. Promotions only work when they are backed by honest service. Very disappointed.
Atmosphere: 1
Food: 2
Service: 1
Tami Shelton
We came into this Subway hoping to pick up the new Happy Gilmore promotional cups. It was a small but meaningful thing for our family—my husband, who was a professor and attorney, had a soft spot for the humor of Happy Gilmore. We recently watched the sequel together as a family in his honor. He passed away from cancer not long ago, and my son and daughter-in-law joined me in rewatching the movie as a lighthearted tribute to a man we all loved deeply.
When we walked into the store, we asked if the cups were available and were told yes. We placed our full order, but when we got to the end and asked to choose our cups, we were told they didn’t have any. When we explained that we’d just been told they were available, we were loudly accused—right in front of other customers—of lying.
It was embarrassing, hurtful, and honestly shocking. A little kindness and honesty would have gone a long way. We paid for our food and left, but the entire experience left us feeling disappointed and disrespected. I hope this feedback encourages the team at this location to treat customers with more care and consideration going forward—especially in moments that may mean more than they realize.
Atmosphere: 1
Service: 1
Chris Thompson
Small town feel, employees were kind and cool, very clean, clean restrooms as well, one of my favorite spots to go for lunch in mustang. I always eat inside and the tables are always clean, the drink station as well.
Atmosphere: 5
Food: 4
Service: 5
Alexes Cardenas
Terrible service. Had a mobile order pickup and got all the way home to find out it was wrong. Called the store and all they can say is “what do you want us to do? remake it?” Like ya, the one I ordered the first time. 🙄
Atmosphere: 1
Food: 1
Service: 1
sammy
All around bad. Don't work here. Don't eat here. Gm told me it's all made in a lab besides the cubed chicken.
Atmosphere: 1
Food: 1
Service: 1
Dean Savage II
Don’t order from the app you put it at a certain time they don’t make it until no one is in the building
Food: 1
Service: 1
Crystal Clarbour
Apparently, they don't know how to make sandwiches correctly when you fill everything out on the app.
Food: 1
Service: 1
Deidre D Stanley
I was in there today and they were swamped. There were 2 girls busting their butts and a young guy who was training. I was so impressed with ALL 3 of them. Great atmosphere when you see people taking pride in what they do.
Atmosphere: 5
Food: 5
Service: 5
Lawrence King
The girl that helped me and made my sandwiches got my two sandwiches down to $1 4. With a coupon she had. She said if I ordered online it's a lot cheaper but then she helped me out anyways
Atmosphere: 5
Food: 5
Service: 5
Ronnie Slaton
So the sandwich is always made with everything I add on it but never the right amount I ask for a lot of onions barely get any I asked for a lot of lettuce barley got any I asked for a little peppers got a lot.
I went in on Friday around 2:30pm and there was just one lady working. She said her help had to run pick up her kids from school. It got busy fast and she was working her behind off. She was happy and steady and got everything done dispute being on her own. On top of that, she recognized me when I came in and remembered that I have a Gluten allergy. Even in the midst of the chaos, she stopped to change her gloves. I told her that I was ordering one salad to eat today and another to save for lunch the next day. Again, without even asking, she packaged my second salad with the dressing on the side so that it would be fresh for me the next day. 5 stars Subway. You’ve got good employees in Mustang.
Atmosphere: 5
Food: 5
Service: 5
Robin Smith
My girls went there over an hour before closing. Google and the door hours posted are 10 pm close time. The staff was rude/disrespectful, rushing them out before 9:15pm and highly annoyed that someone would come in expecting....sandwiches.
The sandwiches were sloppy, yet extremely simple to make. They were going to order cookies, but they were rushed to pay and leave before they could.
Your entire job is to make sandwiches. If you are that unhappy and in a hurry to get out of your scheduled hours...go find a different job that you will find more enjoyable so you can understand what it means to work in an industry of customer service. I'm sure there are plenty of other people who would willingly work there and be grateful they have a job and income.
"Treat people the way you would want to be treated." If it had been the employees ordering instead, I imagine they would have been irrate to be treated the way they acted.
Service was awful. Do better. I also couldn't even eat my sandwich because it tasted disgusting.
Service: 1
Wes Hardin
I really hope that someone at corporate is reading these comments and reviews. This subway is hands down the worst subway location I’ve ever been to. I work in Mustang, and was eating this subway at least 3 times a week for lunch.
So I’m very familiar with this location, anyways, they have the worst quality of ingredients here. It’s almost as if the steak in the Philly cheesesteak has been frozen and reheated multiple times. It tastes like rubber.
It’s very unfortunate to the people of Mustang, that they aren’t able to enjoy subway. Because the one in town is nothing close to the way a subway should actually be.
If I was the owner of this franchise I would take action immediately. Like cmon you see everyone in these reviews saying the same thing. Do something, do the right thing for the community.
Nana Nelson
Parking: Horrible.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Subway Club
Mary Pittman
I got the All American sub. It was delicious and one of the best sandwiches I have ever had.
Parking: Parking in front of Subway is kinda difficult.
This was by far one of the most disappointing experiences I’ve ever had at a Subway, and frankly, one of the worst customer service experiences I’ve encountered anywhere. My family and I specifically visited this location because of the Happy Gilmore 2 cup promotion. We had already tried several other Subway locations that were sold out, so before ordering, I asked the staff directly if they had any cups left. They clearly said yes, loud enough that both my wife and mother heard them.
After we ordered and were at the register, we were suddenly told they were out of cups. When we explained that we had just asked and were told otherwise, the staff denied ever saying they had them. It felt like they were more interested in avoiding accountability than addressing our concern. Instead of apologizing, they doubled down and publicly claimed they never said what we clearly heard.
To make matters worse, during our visit I also noticed one of the employees handling food without wearing gloves. That is an obvious health and safety concern, and it added to the overall sense of carelessness and unprofessionalism.
Despite how we were treated, we still paid for our food and chose not to cause a scene. We tried to be the bigger person in the situation but left incredibly disappointed, not just by the lack of the promotional item, but by the blatant dishonesty and poor customer service.
Because of this, I will not be returning to this location, and unfortunately, this experience has turned me off from Subway altogether. Promotions only work when they are backed by honest service. Very disappointed.
Atmosphere: 1
Food: 2
Service: 1
We came into this Subway hoping to pick up the new Happy Gilmore promotional cups. It was a small but meaningful thing for our family—my husband, who was a professor and attorney, had a soft spot for the humor of Happy Gilmore. We recently watched the sequel together as a family in his honor. He passed away from cancer not long ago, and my son and daughter-in-law joined me in rewatching the movie as a lighthearted tribute to a man we all loved deeply.
When we walked into the store, we asked if the cups were available and were told yes. We placed our full order, but when we got to the end and asked to choose our cups, we were told they didn’t have any. When we explained that we’d just been told they were available, we were loudly accused—right in front of other customers—of lying.
It was embarrassing, hurtful, and honestly shocking. A little kindness and honesty would have gone a long way. We paid for our food and left, but the entire experience left us feeling disappointed and disrespected. I hope this feedback encourages the team at this location to treat customers with more care and consideration going forward—especially in moments that may mean more than they realize.
Atmosphere: 1
Service: 1
Small town feel, employees were kind and cool, very clean, clean restrooms as well, one of my favorite spots to go for lunch in mustang. I always eat inside and the tables are always clean, the drink station as well.
Atmosphere: 5
Food: 4
Service: 5
Terrible service. Had a mobile order pickup and got all the way home to find out it was wrong. Called the store and all they can say is “what do you want us to do? remake it?” Like ya, the one I ordered the first time. 🙄
Atmosphere: 1
Food: 1
Service: 1
All around bad. Don't work here. Don't eat here. Gm told me it's all made in a lab besides the cubed chicken.
Atmosphere: 1
Food: 1
Service: 1
Don’t order from the app you put it at a certain time they don’t make it until no one is in the building
Food: 1
Service: 1
Apparently, they don't know how to make sandwiches correctly when you fill everything out on the app.
Food: 1
Service: 1
I was in there today and they were swamped. There were 2 girls busting their butts and a young guy who was training. I was so impressed with ALL 3 of them. Great atmosphere when you see people taking pride in what they do.
Atmosphere: 5
Food: 5
Service: 5
The girl that helped me and made my sandwiches got my two sandwiches down to $1 4. With a coupon she had. She said if I ordered online it's a lot cheaper but then she helped me out anyways
Atmosphere: 5
Food: 5
Service: 5
So the sandwich is always made with everything I add on it but never the right amount I ask for a lot of onions barely get any I asked for a lot of lettuce barley got any I asked for a little peppers got a lot.
Atmosphere: 4
Food: 4
Service: 3
Restaurantji Recommends
I went in on Friday around 2:30pm and there was just one lady working. She said her help had to run pick up her kids from school. It got busy fast and she was working her behind off. She was happy and steady and got everything done dispute being on her own. On top of that, she recognized me when I came in and remembered that I have a Gluten allergy. Even in the midst of the chaos, she stopped to change her gloves. I told her that I was ordering one salad to eat today and another to save for lunch the next day. Again, without even asking, she packaged my second salad with the dressing on the side so that it would be fresh for me the next day. 5 stars Subway. You’ve got good employees in Mustang.
Atmosphere: 5
Food: 5
Service: 5
My girls went there over an hour before closing. Google and the door hours posted are 10 pm close time. The staff was rude/disrespectful, rushing them out before 9:15pm and highly annoyed that someone would come in expecting....sandwiches.
The sandwiches were sloppy, yet extremely simple to make. They were going to order cookies, but they were rushed to pay and leave before they could.
Your entire job is to make sandwiches. If you are that unhappy and in a hurry to get out of your scheduled hours...go find a different job that you will find more enjoyable so you can understand what it means to work in an industry of customer service. I'm sure there are plenty of other people who would willingly work there and be grateful they have a job and income.
"Treat people the way you would want to be treated." If it had been the employees ordering instead, I imagine they would have been irrate to be treated the way they acted.
Service was awful. Do better. I also couldn't even eat my sandwich because it tasted disgusting.
Service: 1
I really hope that someone at corporate is reading these comments and reviews. This subway is hands down the worst subway location I’ve ever been to. I work in Mustang, and was eating this subway at least 3 times a week for lunch.
So I’m very familiar with this location, anyways, they have the worst quality of ingredients here. It’s almost as if the steak in the Philly cheesesteak has been frozen and reheated multiple times. It tastes like rubber.
It’s very unfortunate to the people of Mustang, that they aren’t able to enjoy subway. Because the one in town is nothing close to the way a subway should actually be.
If I was the owner of this franchise I would take action immediately. Like cmon you see everyone in these reviews saying the same thing. Do something, do the right thing for the community.
Parking: Horrible.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Subway Club
I got the All American sub. It was delicious and one of the best sandwiches I have ever had.
Parking: Parking in front of Subway is kinda difficult.
Atmosphere: 4
Food: 5
Service: 5
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