Employees are very rude can't get order right when you call to let them know they tell you they aren't falling for the bullshit one worker named bre is very rude and hateful would not suggest going there at all terrible customer service
David Perez
I entered the establishment on 8/4/2025 at around 11:30am for a lunch Buffet upon entering the store I noticed a weird smell that was not pizza still decided to stay for lunch when I approached the counter to pay for my meal I thought everything was fine didn't realize I was double charged I had to return the very next day 8/5/2025 and spoke with the manager on duty Robert he proceeded to ask me for a bank statement which I was able to provide using my app then told me since it was pending I would have to return whenever it went through even though the money was already withdrawn from my account it still showed that it was pending so not only did they double charge me I will now have to come back three or four business days when it clears to get a refund the manager Robert proceeded to offer me a free lunch buffet which I found ridiculous because how would it be free if they've already charged me twice I do not live in the area I was working in the area the day that I ate at the establishment and I will have to figure a way during my work schedule to come all the way back to Newcastle when I live in Norman so thank you very much for taking my money and inconveniencing me most definitely will not return and the 7 coworkers that were with me that day will also not be returning
Atmosphere: 1
Food: 1
Service: 1
Valerie CottageMakingMommy
no fountain drinks, nothing to do while waiting. They only had 1 bottle of water left. Too high for everything and pizza wasn't good. Bring back the old Pizza Hut
Atmosphere: 3
Food: 3
Service: 4
electraglide Harley
Made my granddaughter sick and the pizza sauce sucks they need to go back like it was in the 80's
Atmosphere: 2
Food: 1
Service: 2
Christian Ornelas
Really. A four piece and you give this tiny little thing that’s half a bite?
Atmosphere: 4
Food: 2
Service: 5
OW Thomasson
Doesn’t hold a candle compared to Mazzios buffet in Blanchard. Very few choices for pizza, salad, or dessert. Pizza toppings were skimpy. Nothing like potato salad or pea salad or fruit on the salad bar. Customers are instructed to clear their own tables.
Atmosphere: 1
Food: 3
Service: 2
Sherrie Ladd
The buffet was horrible. No variety of pizza, the salad bar had no toppings, croutons were stale. They were out of pasta and had to ask for them to bring more. Only one thing for dessert and it was almost burnt on the bottom. Worst pizza buffet I have ever been too.
Atmosphere: 1
Food: 1
Service: 1
Robot Prophet
Check your pizzas for bugs! Not only did our dinner get ruined by bugs in our pizza but when I took it to the restaurant to show them, the manager was rude and refused to believe it came from the store, even though I've seen their back door propped open. You know, bugs can go through open doors...
She pointed to the bug catchers on the walls like they're perfect and catch everything. Our pizza box went straight to the fridge and from there straight to the microwave. I do not have these bugs in my house. But In restaurant with doors propped open and people coming in and out all day, that sounds more likely to have some bugs flying around.
If they remade it, apologized and were kind, then I wouldn't be here reviewing. It's the fact the manager was so rude and condescending and passively aggressive.
Atmosphere: 1
Food: 1
Service: 1
Tonya Wimberly
Ordered 2 pizzas for delivery after 40 plus dollars later it was awful. Thin crust large pepperoni pizza tasted horrible. Threw basically a whole pizza in the trash. The Hawaiian pizza we got also wasn't the best. Wish I had just got in the car and went to McDonald's!! Not ordering from here again. Food tasted awful.
If your looking for a delicious veggie pasta, flavor rich sauce, mozzarella, assortment of tasty veggies. This is it!! The salad was fresh and delicious, really fresh, tasty, together this was good-looking, great tasting meal that will fill you.
Food: 5
Service: 5
Kentucky Fout
OKAY 👍
Atmosphere: 5
Food: 5
Service: 5
Nathaniel Guillory
Friday night, tired old kids hungry ordered a few pizzas.
Told initial time would be 650pm delivery, then bumped to 715pm, still no biggie I’m happy I don’t gotta drive and grab still. 800pm rolls by I get message door dash my order was just being picked up. Let the dasher know I moved on and got the fam dinner elsewhere at 720.
Dasher let me know my pizza was cold when grabbed also and I appreciate being told that.
DoorDash proceeds to call and ask if I canceled my order. No I didn’t I was left in space for over 40 minutes an order I placed almost two hours ago.
Long story short, get pizza at little ceasers.
Also pics for proof.
Atmosphere: 1
Food: 3
Service: 1
Jason Dotson
My experience here was horrible! I called ahead my order at 545 pm I arrive 30 minutes later to pick up my pizza! I waited in the store for 30 minutes before a rude employee informs me that my pizza was going into the oven at 7 o’clock! I waited another 15 minutes went back and they shoved the pizza in my hand very rude and disrespectful
Food: 1
Service: 1
Mickey G. Rose
It is hit & miss with the Newcastle Pizza Hut, but more often, it is a miss. We always order extra cheese & extra sauce on a large thin crust pepperoni & the big box deal with a deep dish pepperoni and no extra cheese or sauce. Often, the deep dish pizza has noticeably more gooey cheese & sauce than the one we ordered with extra cheese & sauce. We pay an additional $2.99 for extra cheese & sometimes there is obviously less cheese on the thin crust ordered with extra cheese than the big box of a deep dish ordered with no extra cheese. The restaurant also tends to run out of cheese sticks/bread sticks by 7:30pm-8:00pm. The drive-through staff is usually not very friendly, and only ask the name on order, then hand you the slip to sign without saying a word. When they give you your order, they will literally make it difficult because they ask for the signed slip while at the same time trying to hand you the order. I love sauce and always order 5 sides of red sauce. Approximately 70% of the time, the staff forgets to give us the extra sides of red sauce we ordered at 75 cents each x 5. When I remind them, they appear frustrated & then pull the receipt back ip to verify the order. After confirming we did pay for extra sides of sauce, they often ask me to check again while they watch to validate that the sauce is missing. It is bad enough Pizza Hut charges for a small container of sauce & even $1.00 for red pepper. I do prefer pizza hut pizza over the other pizza places, with the exception of "Hideaway Pizza." This is only when the pizza is prepared correctly. Bread sticks have plenty of seasoning, etc. When they get it wrong, I would prefer Little Caesers & spend $24 versus $53 at Pizza Hut. Again, Pizza Hut does get it perfect sometimes, but that is only about 30% of the time. It's most likely not anyone's favorite job in the world & I get it. Pizza Hut, please just try better.
Also, who else would absolutely love it if Hideaway Pizza would come to Newcastle!!!! We have been the fastest growing city in Oklahoma for the past 3 consecutive years! #HideawayPizza
Employees are very rude can't get order right when you call to let them know they tell you they aren't falling for the bullshit one worker named bre is very rude and hateful would not suggest going there at all terrible customer service
I entered the establishment on 8/4/2025 at around 11:30am for a lunch Buffet upon entering the store I noticed a weird smell that was not pizza still decided to stay for lunch when I approached the counter to pay for my meal I thought everything was fine didn't realize I was double charged I had to return the very next day 8/5/2025 and spoke with the manager on duty Robert he proceeded to ask me for a bank statement which I was able to provide using my app then told me since it was pending I would have to return whenever it went through even though the money was already withdrawn from my account it still showed that it was pending so not only did they double charge me I will now have to come back three or four business days when it clears to get a refund the manager Robert proceeded to offer me a free lunch buffet which I found ridiculous because how would it be free if they've already charged me twice I do not live in the area I was working in the area the day that I ate at the establishment and I will have to figure a way during my work schedule to come all the way back to Newcastle when I live in Norman so thank you very much for taking my money and inconveniencing me most definitely will not return and the 7 coworkers that were with me that day will also not be returning
Atmosphere: 1
Food: 1
Service: 1
no fountain drinks, nothing to do while waiting. They only had 1 bottle of water left. Too high for everything and pizza wasn't good. Bring back the old Pizza Hut
Atmosphere: 3
Food: 3
Service: 4
Made my granddaughter sick and the pizza sauce sucks they need to go back like it was in the 80's
Atmosphere: 2
Food: 1
Service: 2
Really. A four piece and you give this tiny little thing that’s half a bite?
Atmosphere: 4
Food: 2
Service: 5
Doesn’t hold a candle compared to Mazzios buffet in Blanchard. Very few choices for pizza, salad, or dessert. Pizza toppings were skimpy. Nothing like potato salad or pea salad or fruit on the salad bar. Customers are instructed to clear their own tables.
Atmosphere: 1
Food: 3
Service: 2
The buffet was horrible. No variety of pizza, the salad bar had no toppings, croutons were stale. They were out of pasta and had to ask for them to bring more. Only one thing for dessert and it was almost burnt on the bottom. Worst pizza buffet I have ever been too.
Atmosphere: 1
Food: 1
Service: 1
Check your pizzas for bugs! Not only did our dinner get ruined by bugs in our pizza but when I took it to the restaurant to show them, the manager was rude and refused to believe it came from the store, even though I've seen their back door propped open. You know, bugs can go through open doors...
She pointed to the bug catchers on the walls like they're perfect and catch everything. Our pizza box went straight to the fridge and from there straight to the microwave. I do not have these bugs in my house. But In restaurant with doors propped open and people coming in and out all day, that sounds more likely to have some bugs flying around.
If they remade it, apologized and were kind, then I wouldn't be here reviewing. It's the fact the manager was so rude and condescending and passively aggressive.
Atmosphere: 1
Food: 1
Service: 1
Ordered 2 pizzas for delivery after 40 plus dollars later it was awful. Thin crust large pepperoni pizza tasted horrible. Threw basically a whole pizza in the trash. The Hawaiian pizza we got also wasn't the best. Wish I had just got in the car and went to McDonald's!! Not ordering from here again. Food tasted awful.
Food: 1
Check your order before you leave.
Atmosphere: 5
Food: 5
Service: 3
Restaurantji Recommends
If your looking for a delicious veggie pasta, flavor rich sauce, mozzarella, assortment of tasty veggies. This is it!! The salad was fresh and delicious, really fresh, tasty, together this was good-looking, great tasting meal that will fill you.
Food: 5
Service: 5
OKAY 👍
Atmosphere: 5
Food: 5
Service: 5
Friday night, tired old kids hungry ordered a few pizzas.
Told initial time would be 650pm delivery, then bumped to 715pm, still no biggie I’m happy I don’t gotta drive and grab still. 800pm rolls by I get message door dash my order was just being picked up. Let the dasher know I moved on and got the fam dinner elsewhere at 720.
Dasher let me know my pizza was cold when grabbed also and I appreciate being told that.
DoorDash proceeds to call and ask if I canceled my order. No I didn’t I was left in space for over 40 minutes an order I placed almost two hours ago.
Long story short, get pizza at little ceasers.
Also pics for proof.
Atmosphere: 1
Food: 3
Service: 1
My experience here was horrible! I called ahead my order at 545 pm I arrive 30 minutes later to pick up my pizza! I waited in the store for 30 minutes before a rude employee informs me that my pizza was going into the oven at 7 o’clock! I waited another 15 minutes went back and they shoved the pizza in my hand very rude and disrespectful
Food: 1
Service: 1
It is hit & miss with the Newcastle Pizza Hut, but more often, it is a miss. We always order extra cheese & extra sauce on a large thin crust pepperoni & the big box deal with a deep dish pepperoni and no extra cheese or sauce. Often, the deep dish pizza has noticeably more gooey cheese & sauce than the one we ordered with extra cheese & sauce. We pay an additional $2.99 for extra cheese & sometimes there is obviously less cheese on the thin crust ordered with extra cheese than the big box of a deep dish ordered with no extra cheese. The restaurant also tends to run out of cheese sticks/bread sticks by 7:30pm-8:00pm. The drive-through staff is usually not very friendly, and only ask the name on order, then hand you the slip to sign without saying a word. When they give you your order, they will literally make it difficult because they ask for the signed slip while at the same time trying to hand you the order. I love sauce and always order 5 sides of red sauce. Approximately 70% of the time, the staff forgets to give us the extra sides of red sauce we ordered at 75 cents each x 5. When I remind them, they appear frustrated & then pull the receipt back ip to verify the order. After confirming we did pay for extra sides of sauce, they often ask me to check again while they watch to validate that the sauce is missing. It is bad enough Pizza Hut charges for a small container of sauce & even $1.00 for red pepper. I do prefer pizza hut pizza over the other pizza places, with the exception of "Hideaway Pizza." This is only when the pizza is prepared correctly. Bread sticks have plenty of seasoning, etc. When they get it wrong, I would prefer Little Caesers & spend $24 versus $53 at Pizza Hut. Again, Pizza Hut does get it perfect sometimes, but that is only about 30% of the time. It's most likely not anyone's favorite job in the world & I get it. Pizza Hut, please just try better.
Also, who else would absolutely love it if Hideaway Pizza would come to Newcastle!!!! We have been the fastest growing city in Oklahoma for the past 3 consecutive years! #HideawayPizza
Vegetarian options: Limited veggie option.
Parking: Easy parking
Kid-friendliness: Kids welcome
Wheelchair accessibility: Wheelchair parking & access
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Pepperoni Lover's Pizza, Cheese Sticks, Breadsticks
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