So im not one to write such a thing but im very observant and the boss lady she started to clean the tables sweep and wipe down stuff when a customer came in and she didn't wash her hands took care of so many people and also she was all over the place even wiping the floor with a wipe and her hands. She did not wash her hands even counted the money served drinks not cool. Ive worked in the restaurant business for 15 years and this was unacceptable. She never washed her hands once and i was here a while and just personality wise great but felt like she was on one just kinda spun!! This is the one over by trader joes in okc
Atmosphere: 4
Food: 4
Service: 2
Chris Young
Worst wait and service—maybe understaffed for the day
Service: 2
Jazzmyn Crawford
They make the best drinks. And great service
Robert Johnson
A Truly Astonishing Display of “Customer Service”
My recent visit to this establishment was, without question, one of the most disappointing experiences I’ve had in quite some time. Upon entering, I approached the counter clearly the only customer present and stood directly at the register for several minutes. Not one employee acknowledged my existence. No “I’ll be right with you,” no smile, not even the courtesy of basic eye contact.
Since this was my first visit, I briefly wondered if perhaps I was in the wrong area. After walking to the far end of the counter and realizing that was the pickup section, I returned to the register. At that point, a woman was standing there. I approached, expecting at least minimal professionalism, but was instead met with a blank stare and a look that could only be described as annoyance. She said nothing.
I finally had to prompt her by saying, “This is where you say, ‘Hi, how can I help you.’” Her response: “Oh, I didn’t know you were here to order anything.” One wonders what she imagined I was doing—standing at the register for the sheer joy of observing her indifference?
The manager, standing nearby, offered no help. Without even glancing up from whatever he found more important than his customers, he muttered something about her “not meaning anything by it.” When I asked him to look at me while speaking, he simply walked away and shook his head.
I placed my order, paid in cash, received my change and still, not a single polite word was spoken. I even attempted to model the expected exchange by saying “Thank you,” to which she replied, “No problem.” So I asked, “Could there have been a problem?” Apparently, teaching employees the difference between “No problem” and “You’re welcome” exceeds the management’s training standards. She rolled her eyes and walked off.
After reading several other reviews, it appears this level of apathy is consistent and, unsurprisingly, reflective of the manager’s own behavior. Customer service, at its core, requires so little eye contact, a greeting, a hint of human decency. If those small gestures are too burdensome, perhaps a career that doesn’t involve interacting with the public would be more suitable.
I won’t be returning. Once was more than enough
Atmosphere: 1
Food: 5
Service: 1
QEO Society
Most of the time the location is OK, but when it’s not OK it’s really not OK. I’ve had multiple interesting experiences, the last of which was tonight, I went and ordered a drink. It was disgusting so I thought maybe I just ordered the wrong drink, maybe I mis-spoke and ordered a different drink, it was also horrible, I couldn’t drink either and I ended up paying $14 total. And they didn’t offer to remake, or refund, they just stared at me when I let them know the last drink did taste or look right. The gentleman looked at me with tangled face hair sticking out of his ill fitting mask like I was the problem, it wasn’t like I was trying to get anything for free. I paid for both drinks. Another time I saw a woman lightly rinse out one of the blenders leave, murky water in the bottom of it because she didn’t fully pour out all of the water and then start making a person’s drink. This was after touching and pulling up her pants multiple times and drying her hands on her apron and pants and proceeding to make a child’s drink. I was horrified. So I think that’s just going to be it for me at this location. Especially since for the last two weeks, every drink I’ve gotten there has been made wrong, And three times, 2 of which were tonight I had to go back to the store to have them remake it because it was undrinkable. But I gave two stars because there’s a lot of nice people who work there, they should probably put them at the drive-through rather than the fluffy gentleman I encountered this evening.
Food: 2
Service: 1
Tuqueenuh Threat
Always great at this location! Very sweet and knowledgeable crew. My favorite location 😃
Food: 5
Service: 5
trisha rositer
Amazing service
Atmosphere: 5
Food: 5
Service: 5
Scott Johnson
Nice location and beautiful space, but the staff are very inattentive. They are constantly chatting on their headsets to each other. At a non-peak time, with only 6 customers in this large Starbucks, it took 10 minutes to get an iced tea. I come here often, and this is my normal experience.
Employees without knowledge how to make a drinks like used to be before! you told them no foam or whipping they don’t pay attention and you pay for venti size and got a short size coffee in a venti cup. I don’t recommend that place or Starbucks at all
Atmosphere: 1
Food: 1
Service: 1
Law Law
Great crew and manager was involved with guest and employees. Very polite
Kevin Potts
A great location and service.
Gynger Harris
Good every day
Janet Degner
My GF loves Starbucks and probably contributes to their power bill every month. I don’t buy Starbucks since they stopped feeding their employees in NY during the pandemic. Selfish and greedy
So im not one to write such a thing but im very observant and the boss lady she started to clean the tables sweep and wipe down stuff when a customer came in and she didn't wash her hands took care of so many people and also she was all over the place even wiping the floor with a wipe and her hands. She did not wash her hands even counted the money served drinks not cool. Ive worked in the restaurant business for 15 years and this was unacceptable. She never washed her hands once and i was here a while and just personality wise great but felt like she was on one just kinda spun!!
This is the one over by trader joes in okc
Atmosphere: 4
Food: 4
Service: 2
Worst wait and service—maybe understaffed for the day
Service: 2
They make the best drinks. And great service
A Truly Astonishing Display of “Customer Service”
My recent visit to this establishment was, without question, one of the most disappointing experiences I’ve had in quite some time. Upon entering, I approached the counter clearly the only customer present and stood directly at the register for several minutes. Not one employee acknowledged my existence. No “I’ll be right with you,” no smile, not even the courtesy of basic eye contact.
Since this was my first visit, I briefly wondered if perhaps I was in the wrong area. After walking to the far end of the counter and realizing that was the pickup section, I returned to the register. At that point, a woman was standing there. I approached, expecting at least minimal professionalism, but was instead met with a blank stare and a look that could only be described as annoyance. She said nothing.
I finally had to prompt her by saying, “This is where you say, ‘Hi, how can I help you.’” Her response: “Oh, I didn’t know you were here to order anything.”
One wonders what she imagined I was doing—standing at the register for the sheer joy of observing her indifference?
The manager, standing nearby, offered no help. Without even glancing up from whatever he found more important than his customers, he muttered something about her “not meaning anything by it.” When I asked him to look at me while speaking, he simply walked away and shook his head.
I placed my order, paid in cash, received my change and still, not a single polite word was spoken. I even attempted to model the expected exchange by saying “Thank you,” to which she replied, “No problem.” So I asked, “Could there have been a problem?” Apparently, teaching employees the difference between “No problem” and “You’re welcome” exceeds the management’s training standards. She rolled her eyes and walked off.
After reading several other reviews, it appears this level of apathy is consistent and, unsurprisingly, reflective of the manager’s own behavior. Customer service, at its core, requires so little eye contact, a greeting, a hint of human decency. If those small gestures are too burdensome, perhaps a career that doesn’t involve interacting with the public would be more suitable.
I won’t be returning. Once was more than enough
Atmosphere: 1
Food: 5
Service: 1
Most of the time the location is OK, but when it’s not OK it’s really not OK. I’ve had multiple interesting experiences, the last of which was tonight, I went and ordered a drink. It was disgusting so I thought maybe I just ordered the wrong drink, maybe I mis-spoke and ordered a different drink, it was also horrible, I couldn’t drink either and I ended up paying $14 total. And they didn’t offer to remake, or refund, they just stared at me when I let them know the last drink did taste or look right. The gentleman looked at me with tangled face hair sticking out of his ill fitting mask like I was the problem, it wasn’t like I was trying to get anything for free. I paid for both drinks. Another time I saw a woman lightly rinse out one of the blenders leave, murky water in the bottom of it because she didn’t fully pour out all of the water and then start making a person’s drink. This was after touching and pulling up her pants multiple times and drying her hands on her apron and pants and proceeding to make a child’s drink. I was horrified. So I think that’s just going to be it for me at this location. Especially since for the last two weeks, every drink I’ve gotten there has been made wrong, And three times, 2 of which were tonight I had to go back to the store to have them remake it because it was undrinkable. But I gave two stars because there’s a lot of nice people who work there, they should probably put them at the drive-through rather than the fluffy gentleman I encountered this evening.
Food: 2
Service: 1
Always great at this location! Very sweet and knowledgeable crew. My favorite location 😃
Food: 5
Service: 5
Amazing service
Atmosphere: 5
Food: 5
Service: 5
Nice location and beautiful space, but the staff are very inattentive. They are constantly chatting on their headsets to each other. At a non-peak time, with only 6 customers in this large Starbucks, it took 10 minutes to get an iced tea. I come here often, and this is my normal experience.
Great coffee, good atmosphere, & it was quick
I love my Starbucky
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Employees without knowledge how to make a drinks like used to be before! you told them no foam or whipping they don’t pay attention and you pay for venti size and got a short size coffee in a venti cup. I don’t recommend that place or Starbucks at all
Atmosphere: 1
Food: 1
Service: 1
Great crew and manager was involved with guest and employees. Very polite
A great location and service.
Good every day
My GF loves Starbucks and probably contributes to their power bill every month.
I don’t buy Starbucks since they stopped feeding their employees in NY during the pandemic. Selfish and greedy
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