I stopped at this Taco Bell on my way back to Texas because I've always had positive experiences with the brand, but today was a complete disappointment. The cashier, Alexis, was rude, my order was missing items, and I was overcharged. I called the store to request a refund for the missing items and overcharges, but was told they couldn’t issue a refund without my physical card. I explained that I was already en route to Texas and couldn’t return, but I’d be satisfied with a coupon sent via email or mail. They refused, stating that wasn’t possible. The person on the phone then hung up on me. When I called back, I spoke to the general manager, Shelby, who was equally unhelpful and dismissive. Shelby informed me that since they were a franchise, I couldn’t contact corporate, and when I asked for a simple resolution, she said, "It doesn’t work that way."
It’s frustrating to encounter such poor customer service and management. It's a shame this location treats its customers so poorly. I’m not someone who typically complains, especially since I also work in the restaurant industry, but at this point, it’s about the principle—this experience went beyond just missing items or overcharges.
Atmosphere: 1
Food: 1
Service: 1
Clinton Linder
they forgot my order had to remind them to make it after sitting and waiting for number to be called.
Atmosphere: 1
Food: 1
Service: 1
jessica youmans
Took 30 minutes to get our order. The staff seemed confused on items that needed to be made..
Atmosphere: 2
Food: 3
Service: 3
rachel Munchkin8181
It's OK. The place is clean. The employees don't pay attention to people who walk in, they are hoping you will just use the kiosk and never have to talk to a human.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Soft Taco
Mark Richmond
It took almost 2 hours to fet our food. And the manager had an attitude bc we didn't have anything smaller than a $50 bill.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Nacho Fries
Janie Hein
Great food today
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco Supreme
Tammi Resar
All the tables were in need of a good cleaning. The trash needed taken out. It seems since those kiosks were put in place, the dining room gets ignored. Interestingly, the entire menu is NOT available on those kiosks either.
Atmosphere: 2
Food: 4
Service: 4
Jan Fender Luckinbill
Got my order FAST & correct!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos, Nacho Fries
Wade Rawlins
Nothing like waiting 30 minutes and spending 30 dollars and not getting all the sauces you asked for and no silverware for the bowls…. Cmon guys… 30 min… that’s a no go for me
Atmosphere: 2
Food: 3
Service: 2
danny caldwell
Just because you build a new building doesn't make it better when you hire the same Crack heads.
You have to walk into this place and yes I am talking about a Taco Bell here. You feel like you are the center of the universe and treat you very well here. everything is very clean the food is good. I am aware I am talking about a Taco Bell but you are going to forget that you are even in one.
Vegetarian options: Go to the kiosk and simply push the vegetarian selection
The drink station was dirty. The food was okay, but my burrito fell apart and turned into a mess. Also, when you go to the front counter they act like you are an inconvenience to them. They will walk past you and not even acknowledged you are there. They also just walk away and don’t say anything when you say thank you.
Gary Gray
In the 2 years I've lived here they've gotten my order right maybe 10 times. Check your bags, you'll be missing at least 2 items.
I stopped at this Taco Bell on my way back to Texas because I've always had positive experiences with the brand, but today was a complete disappointment. The cashier, Alexis, was rude, my order was missing items, and I was overcharged. I called the store to request a refund for the missing items and overcharges, but was told they couldn’t issue a refund without my physical card. I explained that I was already en route to Texas and couldn’t return, but I’d be satisfied with a coupon sent via email or mail. They refused, stating that wasn’t possible. The person on the phone then hung up on me. When I called back, I spoke to the general manager, Shelby, who was equally unhelpful and dismissive. Shelby informed me that since they were a franchise, I couldn’t contact corporate, and when I asked for a simple resolution, she said, "It doesn’t work that way."
It’s frustrating to encounter such poor customer service and management. It's a shame this location treats its customers so poorly. I’m not someone who typically complains, especially since I also work in the restaurant industry, but at this point, it’s about the principle—this experience went beyond just missing items or overcharges.
Atmosphere: 1
Food: 1
Service: 1
they forgot my order had to remind them to make it after sitting and waiting for number to be called.
Atmosphere: 1
Food: 1
Service: 1
Took 30 minutes to get our order. The staff seemed confused on items that needed to be made..
Atmosphere: 2
Food: 3
Service: 3
It's OK. The place is clean. The employees don't pay attention to people who walk in, they are hoping you will just use the kiosk and never have to talk to a human.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Soft Taco
It took almost 2 hours to fet our food. And the manager had an attitude bc we didn't have anything smaller than a $50 bill.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Nacho Fries
Great food today
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco Supreme
All the tables were in need of a good cleaning. The trash needed taken out. It seems since those kiosks were put in place, the dining room gets ignored. Interestingly, the entire menu is NOT available on those kiosks either.
Atmosphere: 2
Food: 4
Service: 4
Got my order FAST & correct!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos, Nacho Fries
Nothing like waiting 30 minutes and spending 30 dollars and not getting all the sauces you asked for and no silverware for the bowls…. Cmon guys… 30 min… that’s a no go for me
Atmosphere: 2
Food: 3
Service: 2
Just because you build a new building doesn't make it better when you hire the same Crack heads.
Restaurantji Recommends
You have to walk into this place and yes I am talking about a Taco Bell here. You feel like you are the center of the universe and treat you very well here. everything is very clean the food is good. I am aware I am talking about a Taco Bell but you are going to forget that you are even in one.
Vegetarian options: Go to the kiosk and simply push the vegetarian selection
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Taco, Taco Supreme, Nacho Fries
Taco bell sucks. Worst one around.
Atmosphere: 5
Food: 4
Service: 1
The drink station was dirty. The food was okay, but my burrito fell apart and turned into a mess. Also, when you go to the front counter they act like you are an inconvenience to them. They will walk past you and not even acknowledged you are there. They also just walk away and don’t say anything when you say thank you.
In the 2 years I've lived here they've gotten my order right maybe 10 times. Check your bags, you'll be missing at least 2 items.
Atmosphere: 2
Food: 3
Service: 1
Friendly staff, great food, fast service!
Atmosphere: 5
Food: 5
Service: 5
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