My family and I stopped here while traveling, and unfortunately, our experience was very disappointing. Between my sister, myself, and our children, we spent over $100, and I expected at least decent customer service and properly prepared food.
After placing my order, I realized I never received a receipt. I went back to the window to politely ask for one, but instead of simply printing it, the employee insisted she had already asked me if I wanted it and claimed I refused. That was not the case. I explained that I would not be standing in 100-degree weather asking for a receipt if I had declined it, yet she shut the window in my face.
When our food arrived, my burger was made incorrectly (it was loaded with onions even though I requested no onions), and I also believed there was a hair in it. I quietly set it aside so as not to ruin my kids’ meals.
The worst part was when my son found a very obvious hair in his food. He came to the counter visibly disgusted and nearly sick to his stomach. The manager witnessed this and her exact words were: “Hair falls in food, even at home.” She did not apologize, did not remake the food, and did not offer any kind of refund. She said all of this in front of another customer picking up their to go order and he looked at me and said “it pays to eat at home.”
I understand mistakes happen, but the lack of professionalism, the dismissive attitudes by every person we interacted with, and the unsanitary food conditions made this one of the worst dining experiences we’ve ever had. Sadly, we will not be returning and I would not recommend this restaurant to other families.
I have a right to my receipt. The girl who took my order can lie to her boss about asking if I wanted one, but I save every receipt, and I would never refuse it, just to go back and stand in line to ask for one again. And if I’m being completely honest, based on how we were treated, I thoroughly believe the hair was put there on purpose. I never physically saw a hair on my burger, but I know what I felt in my mouth, and what are the chances that I complained about the receipt while our food was being made, and miraculously both burgers in my order had hair?!?!? What are the odds of that? You could tell exactly whose hair it was by the tricolored strand of brown, auburn, and gray hues. My son almost puked at her counter when trying to give back his half eaten burger and she didn’t even offer him a cup of water. Nothing. I specifically asked for a refund and she acted like she couldn’t do anything about it. My kids wanted to eat in Pryor and I begged them to eat at this place because I had such fond memories of taking them there when there were younger, we even called before headed there to make sure they were open and I regret that so much. We will not return and we will make sure to let our friends and family know what kind of business they run.
Atmosphere: 1
Food: 1
Service: 1
Tonya SunShine Yeager
a must try if in the area
Atmosphere: 5
Food: 5
Service: 5
samuelhQ2492ZG
So my wife was working here and she had to take off for our wedding day may 17th that night the owner decided to try to talk to her about the work week and keep in mind this was our wedding day so my wife said I will talk to you tomorrow about it then the owner said that's fine have a good life and not to come back so that is what's on my mind I'm not very happy with them that's not right and I'm not the type to Usually take time to write something like this this long but this is really messed up.And I really hope the person sees this And that's all I have to say have a good life
Steve Dave
I’ve been going here for years but haven’t been in a while. The prices are a lot higher than the menu says. I understand that the current prices are printed on a tiny menu taped to the window but it would be great to cover the wrong prices up. The other issue I had was the customer service. The worker was not friendly at all. I asked for a receipt and she didn’t bring it to me then she acted offended when I politely requested one. The food was just okay. I love supporting my small town but I don’t think I'll be coming here any longer.
Timothy Wilkins
Don't get to come here often as its over 50 miles away but never a bad experience!
Sierra Leann
I know my review won't matter compared to all the good ones but the business is a joke really, at least some of the females there because I read my order out really slow since there was 7 of us and made sure she got everything for us to find out we didn't and then when we went back to get our missing food, she said she needed the receipt and we had to go and get it and go back again for her to screw us over more and try to say she didn't make a mistake when she clearly did and wanted to recharge. The customer is always right, especially when I know what I said.
John Olsen
Best tasting and satisfying food ! Love the chicken chunks dinner, BBQ, burgers, and ice cream!
Ann Glass
The food was great and there was plenty of it.
Carol Ann Mitchell
Always great food. Love the Loaded Baked Potatoes.
Great food and service, especially the young lady with the dimples that took her order.
David Robinson
They gone down hill big time. If you go there check your orders before you leave. Today was the third time they did not give my full order. Glad I checked before I left and traveled 30 minutes away
Patsy Anderson
I love their pork cutlet burger. Always get that , tutor tots and shake. Yum
Coty Fisher
Decided to eat here with my family, the food was very good and didn’t seem to be very fresh on top of that the staff was rude and very rushed
Shakes are greats....
Atmosphere: 5
Food: 5
Service: 5
My family and I stopped here while traveling, and unfortunately, our experience was very disappointing. Between my sister, myself, and our children, we spent over $100, and I expected at least decent customer service and properly prepared food.
After placing my order, I realized I never received a receipt. I went back to the window to politely ask for one, but instead of simply printing it, the employee insisted she had already asked me if I wanted it and claimed I refused. That was not the case. I explained that I would not be standing in 100-degree weather asking for a receipt if I had declined it, yet she shut the window in my face.
When our food arrived, my burger was made incorrectly (it was loaded with onions even though I requested no onions), and I also believed there was a hair in it. I quietly set it aside so as not to ruin my kids’ meals.
The worst part was when my son found a very obvious hair in his food. He came to the counter visibly disgusted and nearly sick to his stomach. The manager witnessed this and her exact words were: “Hair falls in food, even at home.” She did not apologize, did not remake the food, and did not offer any kind of refund. She said all of this in front of another customer picking up their to go order and he looked at me and said “it pays to eat at home.”
I understand mistakes happen, but the lack of professionalism, the dismissive attitudes by every person we interacted with, and the unsanitary food conditions made this one of the worst dining experiences we’ve ever had. Sadly, we will not be returning and I would not recommend this restaurant to other families.
I have a right to my receipt. The girl who took my order can lie to her boss about asking if I wanted one, but I save every receipt, and I would never refuse it, just to go back and stand in line to ask for one again. And if I’m being completely honest, based on how we were treated, I thoroughly believe the hair was put there on purpose. I never physically saw a hair on my burger, but I know what I felt in my mouth, and what are the chances that I complained about the receipt while our food was being made, and miraculously both burgers in my order had hair?!?!? What are the odds of that? You could tell exactly whose hair it was by the tricolored strand of brown, auburn, and gray hues. My son almost puked at her counter when trying to give back his half eaten burger and she didn’t even offer him a cup of water. Nothing. I specifically asked for a refund and she acted like she couldn’t do anything about it. My kids wanted to eat in Pryor and I begged them to eat at this place because I had such fond memories of taking them there when there were younger, we even called before headed there to make sure they were open and I regret that so much. We will not return and we will make sure to let our friends and family know what kind of business they run.
Atmosphere: 1
Food: 1
Service: 1
a must try if in the area
Atmosphere: 5
Food: 5
Service: 5
So my wife was working here and she had to take off for our wedding day may 17th that night the owner decided to try to talk to her about the work week and keep in mind this was our wedding day so my wife said I will talk to you tomorrow about it then the owner said that's fine have a good life and not to come back so that is what's on my mind I'm not very happy with them that's not right and I'm not the type to Usually take time to write something like this this long but this is really messed up.And I really hope the person sees this And that's all I have to say have a good life
I’ve been going here for years but haven’t been in a while. The prices are a lot higher than the menu says. I understand that the current prices are printed on a tiny menu taped to the window but it would be great to cover the wrong prices up. The other issue I had was the customer service. The worker was not friendly at all. I asked for a receipt and she didn’t bring it to me then she acted offended when I politely requested one. The food was just okay. I love supporting my small town but I don’t think I'll be coming here any longer.
Don't get to come here often as its over 50 miles away but never a bad experience!
I know my review won't matter compared to all the good ones but the business is a joke really, at least some of the females there because I read my order out really slow since there was 7 of us and made sure she got everything for us to find out we didn't and then when we went back to get our missing food, she said she needed the receipt and we had to go and get it and go back again for her to screw us over more and try to say she didn't make a mistake when she clearly did and wanted to recharge. The customer is always right, especially when I know what I said.
Best tasting and satisfying food ! Love the chicken chunks dinner, BBQ, burgers, and ice cream!
The food was great and there was plenty of it.
Always great food. Love the Loaded Baked Potatoes.
Restaurantji Recommends
Great food and service, especially the young lady with the dimples that took her order.
They gone down hill big time. If you go there check your orders before you leave. Today was the third time they did not give my full order. Glad I checked before I left and traveled 30 minutes away
I love their pork cutlet burger. Always get that , tutor tots and shake. Yum
Decided to eat here with my family, the food was very good and didn’t seem to be very fresh on top of that the staff was rude and very rushed
Great customer service great food
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