Chick-fil-A
450 OK-97, Sand Springs
(918) 419-0200
Recent Reviews
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Bennu (little Phoenix) Charity veteran facebook profile with engineering savings tips that could be as high as you want, I'm using Door Dash to help others
Fast service hot food
Atmosphere: 5
Food: 5
Service: 5
Ordered two meals and only received one. Only found out when i got home.I live 45 mins away so I'm just not eating tonight I guess.
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich Combo
Appalling customer service. The food looks nothing like what is advertised and when you ask what you pay for or something extra on the side you get met with an insolent manager who just repeats it is store policy not to accommodate the customer.
Atmosphere: 1
Food: 1
Service: 1
Great food short t wait fresh and hot
Atmosphere: 5
Food: 5
Service: 5
Family friendly and very pleasant, the food always fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Market Salad, Grilled Chicken Sandwich
Reliable on service and food, 4 star for difficulty getting into store, construction
Atmosphere: 4
Food: 5
Service: 5
Food is okay kind of expensive
Atmosphere: 4
Food: 4
Service: 4
The only bad thing was actually getting to the restaurant. All the construction was awful.
Atmosphere: 5
Food: 5
Service: 5
Always dependable to get your food fast and friendly.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
So good!
Atmosphere: 5
Food: 5
Service: 5
Not a TYSON chicken fan these days - my kids LOVE
Atmosphere: 5
Food: 5
Service: 5
Picked up a large catering order. A staff member called me the night before to go over the order in detail. Arrived at the restaurant, which was very clean, and order was ready and in my car in 5 minutes. Every item was cooked perfectly and my guests were delighted. Thank you!
Food: 5
Service: 5
After writing this Chick fil a about their faltering service and food quality, a person from the restaurant called me. He explained the poor service by "their procedures" are so they can help their OTHER customers first.
Two issues I wrote about.
First the simple one, the Waffle Fries they are known for ,have turned into wet mush. At 11 AM , lunch should be hot and fresh. The last several visits , and I wrote before about this, the Waffle Fries have absolutely no firmness, they are limp and mushy ! Undercooked !
Next the big one. This location drive through was modified a few months back to have TWO lanes all the way from ordering to the pickup window in the drive through. As I order on the App. and they instantly take your money before you leave the house, your food should be ready when you get there, or soon after.
At 11 AM when I showed up, there was NO ONE ELSE in the drive through lines anywhere, I checked in at the speaker, and moved to the window to get our food. After I was handed our drinks, the acting manager looked out the window at me and told the drive through attendant " tell him to pull around" like they do when they are super busy, and I have a salad in the order. I've been told the last FIVE times to pull around. They were NOT BUSY at all ! They don't use the second line to deliver food, just take orders. By the time the attendant told me to pull around I had SEEN with my own eyes the salad being passed to the packaging counter inside, and still there was only ONE vehicle behind me. 20 more seconds and I could have had my food and gone, but NO I had to pull around again.
And yep, as soon as I got to the other side of the restaurant, a woman was walking out with my food, just like the five times this happened before.
So the CALL I got was them telling me OTHER customers were more important, and this was their "Procedure". It's Sad ! We like the chicken and the chain supporting good things, but when the food quality goes down, and service is lacking, then they CALL to TELL me that's a procedure whether it's needed or not, I suggest others pay attention and take their business elsewhere, as I shall now do. Way to handle feedback Chick fil a ....NOT !
Food: 2
Service: 2
Great for dashers. Food was totally on time!! And with smiles!!
Atmosphere: 3
Food: 4
Service: 5
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