Ordered via the KFC mobile app. Tried calling this location multiple times, and the employees let it ring. Don’t know why it’s so hard to put gravy with a large side of mashed potatoes, and how incompetent the employees must be to not be able to read an order with no customers in line, nor waiting, and forget to put 3 biscuits ordered extra. Also gave me a different “dessert” than what I ordered. Employees reeked from smoking, didn’t seem to have a care since it’s almost closing time, and in general should not be working at a fast food establishment. Better off being a cart pusher at Walmart, since they can’t get a simple order right. I did not have any changes to my order, just simply what was available on the menu, and in essence received “half” of what I ordered. Whoever is the manager here needs to be held accountable for the employees, as this has shown no proper leadership at this facility. I used to love KFC, and now I do not ever want to eat it again, at any location. POPEYES PROVES to be better.
Atmosphere: 1
Food: 1
Service: 1
Tabitha Welch
I placed an order at 3:50. It stated my order would be ready to pick up at 4:10 and at 5 o’clock. I still did not have my order this place has very poor customer service and this is the second bad experience that I’ve had at that store and I will not be visiting again and it’s highly unlikely that I’ll visit any KFC. This is left a bad taste in my mouth.
Food: 1
Service: 1
Rich AI
Bad customer service. Night shift manager
Harley Rogers
This KFC used to be really good and fast service, but…. Now it has really gone down hill the chicken has been aweful our last 3 visits, ended up trying to switch over to sandwiches and famous bowls but every time we order online no matter how far ahead of time we end up having to park by the wall while everyone in line gets served first,, wouldn’t be a big deal but seems to take 15 to 20 minutes every time to get our food! Idk why it’s only with app orders!! Sapulpa may need a new chicken place because KFC and CHURCHS customer service is just bad!!
Atmosphere: 3
Food: 2
Service: 1
Kay Henry
I Ordered 8 piece meal and asked for legs instead of thighs. I live 25 miles away and when I got home I had 5 thighs, 1 breast and 2 wings. No only did I not get the legs I requested they cheated me a breast. I really hate thighs. 😕
Food: 1
Service: 1
will step
They fry up the best baby chicken. Has to be baby chicken because the breast and legs are so small.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Mashed Potatoes, Gravy
Alex Hicks
Had to argue with employees to get the dipping sauces that I ordered with our meals. They only gave one sauce for 4 people and when I asked for more they got frustrated and tried to make me pay for the sauces.
Service: 1
Rune Odahl
The local store has closed...as in, gone out of business...which is no loss to the community...based on its decline in quality. The store in Sapulpa needs to close as well...as the stench turned us around and drove us back out of the door. They are not the same restaurant as they were in my younger years.
Eulema Marshall
The last two times I've come to KFC they have totally messed up my orders and I live in another town and have to drive back over here they make a mistake and then they're rude to me
Atmosphere: 1
Food: 1
Service: 1
Dallas D Smith
$16 for 4 KFC tenders and a drink! IT WILL NEVER HAPPEN AGAIN!!! 😞 😞 👎🏿👎🏿👎🏿
Really sucks loud that the buffet was shut down and everything is over-priced! Reduce labor cost, don’t Jack prices up! We seniors never eat what we must pay…so we will settle for Walmart chicken or Golden Corral! Never KFC again until prices go down drastically and senior buffet is affordable!!!
Wow, I have not ever been this disappointed at a KFC, almost always great food, too expensive yet good food. Not this time, they dropped my order in the bags then served them, I assumed they looked in it, had they did they would have seen 1 of the large potatos was all over. The coleslaw was all over the bag, so wet when I picked it up yep, bag was wet and went all over my floor. Being Halloween and all the roads are crazy, I did not take it back. This took it to the next level the chicken tasted like they only used 1/2 the seasoning very strong flour taste, for the price I am extremely disappointed $41.88 for a 12 piece meal that was so sub par.
Atmosphere: 2
Food: 1
Service: 3
Connie Legrand
Quite frequently don’t get my order right.
Travis Lowery
Food is good most the time.
Atmosphere: 4
Food: 3
Service: 3
Trina Moody
Didn't get all of our order, but the food was amazing
Ordered via the KFC mobile app. Tried calling this location multiple times, and the employees let it ring. Don’t know why it’s so hard to put gravy with a large side of mashed potatoes, and how incompetent the employees must be to not be able to read an order with no customers in line, nor waiting, and forget to put 3 biscuits ordered extra. Also gave me a different “dessert” than what I ordered. Employees reeked from smoking, didn’t seem to have a care since it’s almost closing time, and in general should not be working at a fast food establishment. Better off being a cart pusher at Walmart, since they can’t get a simple order right. I did not have any changes to my order, just simply what was available on the menu, and in essence received “half” of what I ordered. Whoever is the manager here needs to be held accountable for the employees, as this has shown no proper leadership at this facility. I used to love KFC, and now I do not ever want to eat it again, at any location. POPEYES PROVES to be better.
Atmosphere: 1
Food: 1
Service: 1
I placed an order at 3:50. It stated my order would be ready to pick up at 4:10 and at 5 o’clock. I still did not have my order this place has very poor customer service and this is the second bad experience that I’ve had at that store and I will not be visiting again and it’s highly unlikely that I’ll visit any KFC. This is left a bad taste in my mouth.
Food: 1
Service: 1
Bad customer service. Night shift manager
This KFC used to be really good and fast service, but…. Now it has really gone down hill the chicken has been aweful our last 3 visits, ended up trying to switch over to sandwiches and famous bowls but every time we order online no matter how far ahead of time we end up having to park by the wall while everyone in line gets served first,, wouldn’t be a big deal but seems to take 15 to 20 minutes every time to get our food! Idk why it’s only with app orders!! Sapulpa may need a new chicken place because KFC and CHURCHS customer service is just bad!!
Atmosphere: 3
Food: 2
Service: 1
I Ordered 8 piece meal and asked for legs instead of thighs.
I live 25 miles away and when I got home I had 5 thighs, 1 breast and 2 wings. No only did I not get the legs I requested they cheated me a breast. I really hate thighs. 😕
Food: 1
Service: 1
They fry up the best baby chicken. Has to be baby chicken because the breast and legs are so small.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Mashed Potatoes, Gravy
Had to argue with employees to get the dipping sauces that I ordered with our meals. They only gave one sauce for 4 people and when I asked for more they got frustrated and tried to make me pay for the sauces.
Service: 1
The local store has closed...as in, gone out of business...which is no loss to the community...based on its decline in quality. The store in Sapulpa needs to close as well...as the stench turned us around and drove us back out of the door. They are not the same restaurant as they were in my younger years.
The last two times I've come to KFC they have totally messed up my orders and I live in another town and have to drive back over here they make a mistake and then they're rude to me
Atmosphere: 1
Food: 1
Service: 1
$16 for 4 KFC tenders and a drink! IT WILL NEVER HAPPEN AGAIN!!! 😞 😞 👎🏿👎🏿👎🏿 Really sucks loud that the buffet was shut down and everything is over-priced! Reduce labor cost, don’t Jack prices up! We seniors never eat what we must pay…so we will settle for Walmart chicken or Golden Corral! Never KFC again until prices go down drastically and senior buffet is affordable!!!
Restaurantji Recommends
Love the chicken
Atmosphere: 4
Food: 5
Service: 5
Wow, I have not ever been this disappointed at a KFC, almost always great food, too expensive yet good food. Not this time, they dropped my order in the bags then served them, I assumed they looked in it, had they did they would have seen 1 of the large potatos was all over. The coleslaw was all over the bag, so wet when I picked it up yep, bag was wet and went all over my floor. Being Halloween and all the roads are crazy, I did not take it back. This took it to the next level the chicken tasted like they only used 1/2 the seasoning very strong flour taste, for the price I am extremely disappointed $41.88 for a 12 piece meal that was so sub par.
Atmosphere: 2
Food: 1
Service: 3
Quite frequently don’t get my order right.
Food is good most the time.
Atmosphere: 4
Food: 3
Service: 3
Didn't get all of our order, but the food was amazing
Atmosphere: 4
Food: 4
Service: 4
Loading...