From the moment we walked through the door, I would have to say that our experience at this Chili’s location was the most pleasant visit that my husband and I have *EVER* had in a restaurant. No lies, hands down. We were greeted with genuine professionalism and courtesy from every team member we encountered, start to finish. Our service professional was Davin, and he was sublime! He was professional, funny and patient, never “forgot” about us or was too busy for us - which I thought was pretty amazing, considering that every single table in the restaurant was occupied. We received our orders quickly and everything was so well cooked - my husband’s pasta was al dente and my steak and broccoli were perfection. It may seem odd to gush about a Chili’s, but friends, I could not be more sincere. When I looked around, I noticed that the staff were all smiling, moving with purpose, and seemed to be very happy to be a part of this team - communicating with each other on the floor and performing their duties with pride and a fluidity I haven’t seen before. This Shawnee location is special - a well oiled machine and a completely cohesive team! Chili’s is our favorite restaurant and we’ve been to many - but we have *never* had service OR food at the level that this store and staff provided for us.
Thanks to Kitty and her crew for being the best of the best!!!! It was an amazing experience!
Atmosphere: 5
Food: 5
Service: 5
Meril (MothBalls)
Staff are friendly, food is good!
Very loud on busy days. Just be aware.
Atmosphere: 4
Food: 4
Service: 4
Savannah
Jalen is absolutely incredible. We came in spur of the moment and she took the best care of us and made sure to make my roommates birthday extra special. She was so kind, attentive, funny and sweet.
Atmosphere: 5
Food: 5
Service: 5
Elizabeth
Service was A1 but food was mediocre. Felt rushed and not fresh. Except the fried food was fresh but most places were way over priced
Atmosphere: 5
Food: 3
Service: 5
Gail Sorensen
Really friendly and accommodating server. Loved the chips and salsa!
Atmosphere: 4
Food: 5
Service: 5
casey phillips
Brian was great and very accommodating. Informative and knowledgeable
Atmosphere: 5
Food: 5
Service: 5
Jason Goodman
Honestly, best trip to Chili's in a long time. Restaurant was clean, food was great, and service was on point. Will come back again soon.
Atmosphere: 5
Food: 5
Service: 5
KMcAferty
We were there when it was busy so the slow-as-molasses service can be forgiven but everything about it was so incredibly loud. The music was up loud enough that everyone had to shout which only increased the noise level. Our server couldn’t even hear us to take our order. Bless her heart, she checked in with us so many times in an attempt to make up for the time it was taking to make our food. But the check-ins were pointless since there was literally nothing she could have done. The food was fine but overall the experience had us deciding never to come back.
Atmosphere: 1
Food: 5
Service: 4
Dale
Got a table right away but didn't see a server or anyone else for the 20 minutes so we got up and left
The atmosphere was chill. The service was great as was our waiter.
The food was delicious as usual.
We will definitely return.
Atmosphere: 5
Food: 5
Service: 5
Neil Conklin
Brian the bartender was great. Super friendly and made sure everything was perfect. Manager Jessica went out of her way to ensure our experience was great. We love our Shawnee OK Chilis!
Atmosphere: 5
Food: 5
Service: 5
Mariah Townsend
Crystal, our server this afternoon was fantastic. She sat us with our menus at our table as soon as we came through the door. She has an infectious smile and her attitude made our lunch experience so pleasant. This is how I want my servers to be everywhere.
Atmosphere: 4
Food: 4
Service: 5
Michelle Meyka
Our server was Littie, and she was so sweet and helpful. She made sure we had everything we needed and was enthusiastic to help my child celebrate his birthday. Thank you to all the staff for a great experience.
Service was good, food was good.
Atmosphere: 4
Food: 4
Service: 5
From the moment we walked through the door, I would have to say that our experience at this Chili’s location was the most pleasant visit that my husband and I have *EVER* had in a restaurant. No lies, hands down. We were greeted with genuine professionalism and courtesy from every team member we encountered, start to finish. Our service professional was Davin, and he was sublime! He was professional, funny and patient, never “forgot” about us or was too busy for us - which I thought was pretty amazing, considering that every single table in the restaurant was occupied. We received our orders quickly and everything was so well cooked - my husband’s pasta was al dente and my steak and broccoli were perfection. It may seem odd to gush about a Chili’s, but friends, I could not be more sincere. When I looked around, I noticed that the staff were all smiling, moving with purpose, and seemed to be very happy to be a part of this team - communicating with each other on the floor and performing their duties with pride and a fluidity I haven’t seen before. This Shawnee location is special - a well oiled machine and a completely cohesive team! Chili’s is our favorite restaurant and we’ve been to many - but we have *never* had service OR food at the level that this store and staff provided for us.
Thanks to Kitty and her crew for being the best of the best!!!! It was an amazing experience!
Atmosphere: 5
Food: 5
Service: 5
Staff are friendly, food is good!
Very loud on busy days. Just be aware.
Atmosphere: 4
Food: 4
Service: 4
Jalen is absolutely incredible. We came in spur of the moment and she took the best care of us and made sure to make my roommates birthday extra special. She was so kind, attentive, funny and sweet.
Atmosphere: 5
Food: 5
Service: 5
Service was A1 but food was mediocre. Felt rushed and not fresh. Except the fried food was fresh but most places were way over priced
Atmosphere: 5
Food: 3
Service: 5
Really friendly and accommodating server. Loved the chips and salsa!
Atmosphere: 4
Food: 5
Service: 5
Brian was great and very accommodating. Informative and knowledgeable
Atmosphere: 5
Food: 5
Service: 5
Honestly, best trip to Chili's in a long time. Restaurant was clean, food was great, and service was on point. Will come back again soon.
Atmosphere: 5
Food: 5
Service: 5
We were there when it was busy so the slow-as-molasses service can be forgiven but everything about it was so incredibly loud. The music was up loud enough that everyone had to shout which only increased the noise level. Our server couldn’t even hear us to take our order. Bless her heart, she checked in with us so many times in an attempt to make up for the time it was taking to make our food. But the check-ins were pointless since there was literally nothing she could have done. The food was fine but overall the experience had us deciding never to come back.
Atmosphere: 1
Food: 5
Service: 4
Got a table right away but didn't see a server or anyone else for the 20 minutes so we got up and left
Atmosphere: 1
Service: 1
Restaurantji Recommends
The atmosphere was chill. The service was great as was our waiter.
The food was delicious as usual.
We will definitely return.
Atmosphere: 5
Food: 5
Service: 5
Brian the bartender was great. Super friendly and made sure everything was perfect. Manager Jessica went out of her way to ensure our experience was great. We love our Shawnee OK Chilis!
Atmosphere: 5
Food: 5
Service: 5
Crystal, our server this afternoon was fantastic. She sat us with our menus at our table as soon as we came through the door. She has an infectious smile and her attitude made our lunch experience so pleasant. This is how I want my servers to be everywhere.
Atmosphere: 4
Food: 4
Service: 5
Our server was Littie, and she was so sweet and helpful. She made sure we had everything we needed and was enthusiastic to help my child celebrate his birthday. Thank you to all the staff for a great experience.
Atmosphere: 5
Food: 5
Service: 5
Great staff and good mixed drinks
Atmosphere: 5
Food: 5
Service: 5
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