Our experience at this restaurant was extremely disappointing. First, they got my mom’s order wrong, bringing her chicken enchiladas instead of the green chili enchiladas she ordered. When we brought it to their attention, the server became noticeably rude.
At the same time, I had ordered a chimichanga with fajita beef. Unfortunately, the meat was bad and tasted sour. I even had my mom try it, and she agreed. I understand that mistakes happen in any restaurant, and I wasn’t upset about it. However, since I had already taken a bite, I lost my appetite and didn’t want to order anything else at that time.
This is where the situation escalated unnecessarily. The server became aggressive toward our entire table just because I chose not to order anything else. They treated my mom and my friend terribly, to the point where we decided it was best to leave and eat somewhere else. Despite the poor experience, we still offered to pay for our drinks, my friend’s food, and the chips and queso.
As we were leaving, the server began talking about us to other tables, trying to make it seem like we were the problem—which we weren’t. We were more than understanding that mistakes happen, but I wasn’t going to be pressured into ordering something else after losing my appetite. The way we were treated was completely unacceptable. We were never rude about the situation, but the staff made it a much bigger issue than it needed to be. My mom and friend were still planning to finish their meals, but after the way we were treated, we no longer felt comfortable staying.
After this experience, we will not be returning to this location, and I will be sharing this on all social media platforms. No guest should ever be treated this poorly or talked about to other customers just for pointing out spoiled food and a mistaken order.
For what it’s worth, we ended up going to Cazadorez, and the experience was night and day—fantastic service, great food, and a much busier restaurant, which now makes sense. It’s sad to see some businesses no longer care about customer service. And just to be clear, I’m not someone who believes in the idea that “the customer is always right”—but basic respect should be a given.
Atmosphere: 1
Food: 1
Service: 1
Melissa Jennings
I've been eating here for a while, consistency is the key, and they are good at it. Continuously good food. I really like their hotter salsa.
Atmosphere: 3
Food: 4
Service: 3
Casey
Food was mediocre and what you could expect from a small town. Salsa tasted weird, like it had something in it strange, like oregano and too much of it. Didn't serve beer. Bummer. It was just a small town family Mexican restaurant. Should've left. They also got my order wrong and I had to wait till my date was finished before I could eat on Valentine's Day. Lol. I highly recommend another spot, especially if you are from the city like me.
Atmosphere: 2
Food: 2
Service: 2
Jami Timbo
The BEST restaurant in Shawnee! Every time we visit, we get exceptional service and we have never been disappointed by ANYthing they make! �
Brian Dugan
Combination platter-taco, tamale, enchilada,rice,beans. Had sour cream sauce on enchilada and tamale, sauce was broken. Not good.
Food: 2
Service: 2
Makayla Kolat
I couldn’t remember if I had eaten here before, so I ordered here since I saw a bunch of different people placing orders. It was once I tasted the salsa I knew, instantly, I had been here. I love salsa, but for some reason, every time I get take out from here my salsa is literally steaming hot, and taste like marinara sauce. I do not understand, it tastes nothing like salsa. The queso is good, and was included in my order. I was able to substitute the chicken in my enchilada for cheese, so I was really happy about that. And, the beans and rice were good, I just wish everything wasn’t so runny and smushed together when I got it, it’s quite unappealing to look at.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Enchilada
Ronald
I usually order different food items and it's always delicious, however there spicy green sauce is the bomb!
Atmosphere: 5
Food: 5
Service: 5
Robert Overton
I've eaten mexican food for 50 years. Save your money on the WHITE QUESO. It was beyond BLAND. It's the first time EVER that the free yellow dip had more flavor, by far. The fajitas were fair. Service was very good. Atmosphere was nice. Won't be returning. 4.5 stars is a PUZZLE...
Atmosphere: 4
Food: 3
Service: 5
Terry L
Thought it was a very average Mexican restaurant. I didn't particularly like it - but that's my taste. The staff was very friendly. The facility was clean and picked up. The food was good - complementary sopopias. If you like Mexican food, give this place a try. Menu photos as of Sep 2024.
Atmosphere: 4
Food: 3
Service: 5
Jman 2081
Damn! Can you give me some rice with my side of beans and rice? Litteraly 2 tablespoons of rice. ripoff!
Went here with my dad who's from California, and we were very impressed at the authentic quality of the food, which is hard to find in Oklahoma. Will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Don Ciro Special Carne Asada
Shanna Flaherty-Pierce
Enchilada could have used more sauce
Atmosphere: 4
Food: 2
Service: 4
S H
It was so goooood. Love me some Don Ciros. The quesabirria tacos are really delicious. Get the green salsa for the spiciness.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Birria
Ozzy Sal
Excellent service and delicious food. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Salsa and Queso Cheese, Tortillas, Street Tacos
Our experience at this restaurant was extremely disappointing. First, they got my mom’s order wrong, bringing her chicken enchiladas instead of the green chili enchiladas she ordered. When we brought it to their attention, the server became noticeably rude.
At the same time, I had ordered a chimichanga with fajita beef. Unfortunately, the meat was bad and tasted sour. I even had my mom try it, and she agreed. I understand that mistakes happen in any restaurant, and I wasn’t upset about it. However, since I had already taken a bite, I lost my appetite and didn’t want to order anything else at that time.
This is where the situation escalated unnecessarily. The server became aggressive toward our entire table just because I chose not to order anything else. They treated my mom and my friend terribly, to the point where we decided it was best to leave and eat somewhere else. Despite the poor experience, we still offered to pay for our drinks, my friend’s food, and the chips and queso.
As we were leaving, the server began talking about us to other tables, trying to make it seem like we were the problem—which we weren’t. We were more than understanding that mistakes happen, but I wasn’t going to be pressured into ordering something else after losing my appetite. The way we were treated was completely unacceptable. We were never rude about the situation, but the staff made it a much bigger issue than it needed to be. My mom and friend were still planning to finish their meals, but after the way we were treated, we no longer felt comfortable staying.
After this experience, we will not be returning to this location, and I will be sharing this on all social media platforms. No guest should ever be treated this poorly or talked about to other customers just for pointing out spoiled food and a mistaken order.
For what it’s worth, we ended up going to Cazadorez, and the experience was night and day—fantastic service, great food, and a much busier restaurant, which now makes sense. It’s sad to see some businesses no longer care about customer service. And just to be clear, I’m not someone who believes in the idea that “the customer is always right”—but basic respect should be a given.
Atmosphere: 1
Food: 1
Service: 1
I've been eating here for a while, consistency is the key, and they are good at it. Continuously good food. I really like their hotter salsa.
Atmosphere: 3
Food: 4
Service: 3
Food was mediocre and what you could expect from a small town. Salsa tasted weird, like it had something in it strange, like oregano and too much of it.
Didn't serve beer. Bummer. It was just a small town family Mexican restaurant. Should've left.
They also got my order wrong and I had to wait till my date was finished before I could eat on Valentine's Day. Lol. I highly recommend another spot, especially if you are from the city like me.
Atmosphere: 2
Food: 2
Service: 2
The BEST restaurant in Shawnee! Every time we visit, we get exceptional service and we have never been disappointed by ANYthing they make! �
Combination platter-taco, tamale, enchilada,rice,beans. Had sour cream sauce on enchilada and tamale, sauce was broken. Not good.
Food: 2
Service: 2
I couldn’t remember if I had eaten here before, so I ordered here since I saw a bunch of different people placing orders. It was once I tasted the salsa I knew, instantly, I had been here. I love salsa, but for some reason, every time I get take out from here my salsa is literally steaming hot, and taste like marinara sauce. I do not understand, it tastes nothing like salsa. The queso is good, and was included in my order. I was able to substitute the chicken in my enchilada for cheese, so I was really happy about that. And, the beans and rice were good, I just wish everything wasn’t so runny and smushed together when I got it, it’s quite unappealing to look at.
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Enchilada
I usually order different food items and it's always delicious, however there spicy green sauce is the bomb!
Atmosphere: 5
Food: 5
Service: 5
I've eaten mexican food for 50 years. Save your money on the WHITE QUESO.
It was beyond BLAND. It's the first time EVER that the free yellow dip had more flavor, by far.
The fajitas were fair.
Service was very good. Atmosphere was nice.
Won't be returning. 4.5 stars is a PUZZLE...
Atmosphere: 4
Food: 3
Service: 5
Thought it was a very average Mexican restaurant. I didn't particularly like it - but that's my taste. The staff was very friendly. The facility was clean and picked up. The food was good - complementary sopopias. If you like Mexican food, give this place a try. Menu photos as of Sep 2024.
Atmosphere: 4
Food: 3
Service: 5
Damn! Can you give me some rice with my side of beans and rice? Litteraly 2 tablespoons of rice. ripoff!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Went here with my dad who's from California, and we were very impressed at the authentic quality of the food, which is hard to find in Oklahoma. Will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Don Ciro Special Carne Asada
Enchilada could have used more sauce
Atmosphere: 4
Food: 2
Service: 4
It was so goooood. Love me some Don Ciros. The quesabirria tacos are really delicious. Get the green salsa for the spiciness.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Birria
Excellent service and delicious food. Highly recommended.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Salsa and Queso Cheese, Tortillas, Street Tacos
Trash food service even worse
Atmosphere: 2
Food: 1
Service: 1
Loading...