I ordered a simple Coca-Cola with sweet cream when I picked up my drink there was no sweet cream that I paid additional for so I went back through the drive-thru so she could fix it and whatever she put in the drink tasted disgusting and so I went through the drive-through again and asked her if there was something wrong with this sweet cream because it just tastes like water and she told me it was half water half cream which sounds disgusting if I'm paying for sweet cream I want pure sweet cream. I asked her if she could just put ice cream in a cup with the Coca-Cola just to give me the vanilla creaminess but instead of doing that for me she just gave me another cup of disgusting fluid that looks like mop water and didn't look anything like soda so I called for a refund but it was a joke and it feels like the little girl with glasses was just being petty. Never going to this location again.
taurinfox21
People working here are terribly rude saying what do you want over the intercom after we've waiting for over 20 minutes with minimum traffic terrible serverice terrible server
Atmosphere: 1
Food: 3
Service: 1
Kelsey Pender
Service is very slow no communication and long wait times is ridiculous for 2 drinks in the drive thru
Atmosphere: 1
Service: 1
Theresa Paulk
We waited 5 minutes in the stalls, no service. Waited 5 more minutes in the drive thru, got service and only ordered two strawberry shakes but everything was taking FOREVER. There was only one other person there. Do better!!
Service: 1
Frankie Herrera
I go there for the happy hour
Atmosphere: 5
Food: 3
Service: 5
martin D
Santa Claus at 10:30 it is 9:08 they are not even open all of the internal lights are on but no one's home scratch that there's Mike box was not working properly and the lady came out and let me know
Atmosphere: 1
Food: 1
Service: 1
Roddy Camp
Whis they did not change there recipe for the fries and onion rings. Onion rings are way to sweet.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Kids' Meal, Dr Pepper
martin Dircks
Santa Claus at 10:30 it is 9:08 they are not even open all of the internal lights are on but no one's home scratch that there's Mike box was not working properly and the lady came out and let me know
Atmosphere: 1
Food: 1
Service: 1
Rome
If there was a way to leave negative stars, this was the time to press the button on that option. Place an app order w/all personal info and order details. I selected my order be ready 25 minutes after placing my order. After completing an errand I made it to the store at my designated time. This is when I was informed, “we ran out of smashed burger patties, what do you want in its place?” Again, they have personal info (PHONE NUMBER), give someone a courtesy call before they take the time to drive into town to pick up their order but only be told they don’t have two main items which were ordered. I was asked, “so what do you want to sub them out with?” I said, “cancel my entire order, I don’t need anything at all.” Very poor communication and this location is notorious for being out of X, Y, and Z all of the time!!! Truly a joke and a waste of time ??
Atmosphere: 1
Food: 1
Service: 1
Nate Terry
Always great food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Hot Dog, Honey BBQ Boneless Wings, Mozzarella Sticks, Chili Cheese Fries, Grilled Cheese, Cheese Burger, Tots, New York Dog, Fries, Onion Rings, Corn Dog, Jr Deluxe Cheeseburger
My 2 biggest problems as a dasher with most Sonics is the Corey's not coming in a bag/sack so your trying to carry extra besides one or two sacks of food and several drinks, and the other is not bringing a drink carrier for 3 or more drinks and the shakees have a domed lid that doesn't stay on.
Atmosphere: 5
Food: 5
Service: 4
Lawanda Solomon
Horrible management. I went in and got two cheeseburgers with a coupon buy one get one free. They were raw when I got home Plum across town which was over 5 Mi away so I tried to call and they said I did not come through that place and I was like yeah I did come through and so I had to drive back up there they never gave me a receipt so I had to show them on my cash app where I paid they never apologized on the phone or when I drove in. So I was pretty upset and with no apology she ask so do you want the burgers or your money. I said well i wanted the burgers and you shpuld throw in a drink for all my troubles. She rudely said we will make your burgers with a snarl and closed the window. so I yelled out at her a foul name and said never mind give me my money back and I'll go elsewhere. Then i ask for my coupon in which she says they throw away. I said well i cant leave without it and she went and got it and brought it to me. From my recollection sonic used to have a pouch they put them in and send them back to corporate but maybe the 4 sonics i worked at over the years were not owned by the same ppl. I recommend this person not be a manager because she definitely does not know how to handle complaints. Has horrible customer service. Said she looked through the orders and mine was not there bc i said they did not give me a receipt but she had the receipt when i showed her my cashapp showing i paid. I've worked at Sonic I frequent Sonic I just moved to Shawnee and have now been to 3 sonics and trust i will skip this one until i hear it is under new mgmt
Atmosphere: 1
Food: 1
Service: 1
Kylee Parsons
I recently visited Sonic and had the pleasure of being served by Sarena. The service was exceptional! Sarena was friendly, efficient, and made sure my order was perfect. They went above and beyond to ensure I had a great experience, even checking in to see if I needed anything else. I was impressed by their professionalism and positive attitude. I highly recommend Sonic and commend Sarena for their outstanding service. I'll definitely be returning soon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Burger, Tots
Heather Blandford
Are drink carriers really that hard of a concept? You say you have to select a drink carrier or ask for one but when I do I still don't get one. Wouldn't it be common sense if someone has 3 or more drinks a drink carrier is kind of a necessity? I mean one person in a car with an order of up to almost 5-6 drinks at a time and a regular customer and request drink carriers consistently and never get them. But the car hops are super excited to pop some attitude about it. Only good employee is the male in his 20-30's who is friendly and actually attempts to provide good service and HE WILL GIVE YOU A DRINK CARRIER!!!!! I've gotten past me paying for extra flavor or fruit and never getting it but really tired of having to balance my drinks across my parking lot and yard into the apartment complex. I shouldn't have to horde drink carriers because they are to lazy to provide or order the. Hell that if the stall are actually working. You all just reopened from renovations how can it still be such a disaster.
Atmosphere: 1
Food: 4
Service: 1
Verdonna Blain
Very nice people in drive thru . Great drinks for everyone's taste and knowing that you are getting the best from the entire staff !
I ordered a simple Coca-Cola with sweet cream when I picked up my drink there was no sweet cream that I paid additional for so I went back through the drive-thru so she could fix it and whatever she put in the drink tasted disgusting and so I went through the drive-through again and asked her if there was something wrong with this sweet cream because it just tastes like water and she told me it was half water half cream which sounds disgusting if I'm paying for sweet cream I want pure sweet cream. I asked her if she could just put ice cream in a cup with the Coca-Cola just to give me the vanilla creaminess but instead of doing that for me she just gave me another cup of disgusting fluid that looks like mop water and didn't look anything like soda so I called for a refund but it was a joke and it feels like the little girl with glasses was just being petty. Never going to this location again.
People working here are terribly rude saying what do you want over the intercom after we've waiting for over 20 minutes with minimum traffic terrible serverice terrible server
Atmosphere: 1
Food: 3
Service: 1
Service is very slow no communication and long wait times is ridiculous for 2 drinks in the drive thru
Atmosphere: 1
Service: 1
We waited 5 minutes in the stalls, no service. Waited 5 more minutes in the drive thru, got service and only ordered two strawberry shakes but everything was taking FOREVER. There was only one other person there. Do better!!
Service: 1
I go there for the happy hour
Atmosphere: 5
Food: 3
Service: 5
Santa Claus at 10:30 it is 9:08 they are not even open all of the internal lights are on but no one's home scratch that there's Mike box was not working properly and the lady came out and let me know
Atmosphere: 1
Food: 1
Service: 1
Whis they did not change there recipe for the fries and onion rings. Onion rings are way to sweet.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Kids' Meal, Dr Pepper
Santa Claus at 10:30 it is 9:08 they are not even open all of the internal lights are on but no one's home scratch that there's Mike box was not working properly and the lady came out and let me know
Atmosphere: 1
Food: 1
Service: 1
If there was a way to leave negative stars, this was the time to press the button on that option. Place an app order w/all personal info and order details. I selected my order be ready 25 minutes after placing my order. After completing an errand I made it to the store at my designated time. This is when I was informed, “we ran out of smashed burger patties, what do you want in its place?” Again, they have personal info (PHONE NUMBER), give someone a courtesy call before they take the time to drive into town to pick up their order but only be told they don’t have two main items which were ordered. I was asked, “so what do you want to sub them out with?” I said, “cancel my entire order, I don’t need anything at all.” Very poor communication and this location is notorious for being out of X, Y, and Z all of the time!!! Truly a joke and a waste of time ??
Atmosphere: 1
Food: 1
Service: 1
Always great food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Hot Dog, Honey BBQ Boneless Wings, Mozzarella Sticks, Chili Cheese Fries, Grilled Cheese, Cheese Burger, Tots, New York Dog, Fries, Onion Rings, Corn Dog, Jr Deluxe Cheeseburger
Restaurantji Recommends
My 2 biggest problems as a dasher with most Sonics is the Corey's not coming in a bag/sack so your trying to carry extra besides one or two sacks of food and several drinks, and the other is not bringing a drink carrier for 3 or more drinks and the shakees have a domed lid that doesn't stay on.
Atmosphere: 5
Food: 5
Service: 4
Horrible management. I went in and got two cheeseburgers with a coupon buy one get one free. They were raw when I got home Plum across town which was over 5 Mi away so I tried to call and they said I did not come through that place and I was like yeah I did come through and so I had to drive back up there they never gave me a receipt so I had to show them on my cash app where I paid they never apologized on the phone or when I drove in. So I was pretty upset and with no apology she ask so do you want the burgers or your money. I said well i wanted the burgers and you shpuld throw in a drink for all my troubles. She rudely said we will make your burgers with a snarl and closed the window. so I yelled out at her a foul name and said never mind give me my money back and I'll go elsewhere. Then i ask for my coupon in which she says they throw away. I said well i cant leave without it and she went and got it and brought it to me. From my recollection sonic used to have a pouch they put them in and send them back to corporate but maybe the 4 sonics i worked at over the years were not owned by the same ppl. I recommend this person not be a manager because she definitely does not know how to handle complaints. Has horrible customer service. Said she looked through the orders and mine was not there bc i said they did not give me a receipt but she had the receipt when i showed her my cashapp showing i paid. I've worked at Sonic I frequent Sonic I just moved to Shawnee and have now been to 3 sonics and trust i will skip this one until i hear it is under new mgmt
Atmosphere: 1
Food: 1
Service: 1
I recently visited Sonic and had the pleasure of being served by Sarena. The service was exceptional! Sarena was friendly, efficient, and made sure my order was perfect. They went above and beyond to ensure I had a great experience, even checking in to see if I needed anything else. I was impressed by their professionalism and positive attitude. I highly recommend Sonic and commend Sarena for their outstanding service. I'll definitely be returning soon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Burger, Tots
Are drink carriers really that hard of a concept? You say you have to select a drink carrier or ask for one but when I do I still don't get one. Wouldn't it be common sense if someone has 3 or more drinks a drink carrier is kind of a necessity? I mean one person in a car with an order of up to almost 5-6 drinks at a time and a regular customer and request drink carriers consistently and never get them. But the car hops are super excited to pop some attitude about it. Only good employee is the male in his 20-30's who is friendly and actually attempts to provide good service and HE WILL GIVE YOU A DRINK CARRIER!!!!! I've gotten past me paying for extra flavor or fruit and never getting it but really tired of having to balance my drinks across my parking lot and yard into the apartment complex. I shouldn't have to horde drink carriers because they are to lazy to provide or order the. Hell that if the stall are actually working. You all just reopened from renovations how can it still be such a disaster.
Atmosphere: 1
Food: 4
Service: 1
Very nice people in drive thru . Great drinks for everyone's taste and knowing that you are getting the best from the entire staff !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Hot Dog, Mozzarella Sticks, Breakfast Toaster, Onion Rings
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