Hilton Garden Inn Toronto/Ajax

Our family and many of our wedding guests are staying at the Hilton Garden, staff is friendly and helpful. The facility is clean and classy The breakfast this morning was delicious. Very happy with everything 😁

wonderful place to stay

A half day of Training with someone who Trained you incorrectly is NOT training. No instructional video, no formal training, I was left to flounder about like a child without a float. Not too mention, the politics of this place absolutely stinks. Firing people based on your own incompetence is surely a great strategy to run your business into the pavement.

dated decor from 2014, Nothing in the kitchen is fresh, and the poor way they Treat Staff was very off putting. Needs new management ASAP.

Rooms, service and location is great.only thing is pillows are very flat and not comfortable at all. Because of the pillows we couldn't sleep well.

I had a great experience at this hotel. I had my wife and child go in first and she said they where very helpful in getting all the bags in the room. I arrived a few hours later not knowing the room number but Amal and Ishan made the whole process easy and simple. Thank you for accommodating our family there.

Nice clean place

Very clean and quiet during our stay! Staff were very friendly and helpful. Thank you for a nice weekend away.

The inside of the hotel itself showed a little wear and tear but nothing too offensive or noticeable. The location and state of the rooms make up for it. The hotel was easy to find, the cleaning staff was friendly, the beds were comfortable and the water to shower was hot. Can’t really expect much else. I would definitely stay again.

Terrible service in The Restaurant…Apart from one, No smile on other servers face…feel like I am in a Govt funded restaurant and staff won’t care as they near retirement.
Felt like Giving tip was a pressure thing to do. Hope Hotel management can take a note on that.

The hotel itself met our needs on short notice and the staff were very friendly. Our only issue was with the behavior of other guests and their lack of parenting when it came to their children, particularly the chaos that was the pool area when I attempted to bring my young children for a quick dip. This issue is not unique to this or any hotel, so I can't fault them for what is really more of a societal issue. We stayed on the sixth floor, and there were no disturbances through the night, despite there being an obvious presence of some youth sports teams on a Friday night. We will return the next time we are in the area. Thank you for a pleasant stay.

I traveled from alberta for a celebration of life and deeply disappointed after seeing the review rating. I expected my experience to be better than i had. First of all the toilet paper holder was broken every time using it fell off the holder. The bottom of the tub looked dirty, and the pillows stunk had a sweat smell. The coffee maker only worked once and had to insist on another one after showing it did not work. The kids running up and down the hall at 1030pm was inconsiderate and disrupted my sleep. It was bad enough having the traffic noise from the 401. The water is suppose to be free for members and I was charged, after calling to complain I was told it's only free for silver and platinum members but does not say that on the tag. Next day I insisted on new pillows and they were no better had to go to the store to get a spray to cover up the smell. The garbage in the hallway in the morning around 6am is utterly disgusting, sunflower seed shells, beer cans outside......considering how much this cost me for a few days is so disappointing. When I called the desk to complain about the charge for water, I was supposed to be refunded but never was. The chairs in the restaurant are stained, which took me by surprise for being the Hilton. I have never in my life had such a horrible experience as this one.

Stayed for 1 night. The room was spacious and clean overall but there was a musty smell that wouldn’t go away. Kids were running up and down the halls at times. Meals cost extra. Close to the 401 and GO station.

Overall, a clean hotel and decently priced when booking last minute. Breakfast is provided for a fee.

No fan in the bathrooms. If more that one person showers humidity builds in room.