Me and my family were hoping to have a nice dinner on this Saturday evening. Keep in mind the dining room was not busy.
1. We sat down and waited 30 mins with no water or greeting from our server. We purposely had to tell the host to get our server.
2. thankfully our appetizers came out at a decent time, but sadly we were not given our drinks or even water. Once again we had to tell a staff member for our drinks.
3. 45 mins after, we looked at our phones wondering how long it takes to cook our entrees. We realized 2 hours had passed and no haven’t seen our server since she handed us our appetizers.
4. I ended up going to the cashier and asking for a manager. At that very moment, our server came by with our food. This is unacceptable, waiting for our entrees after 2 hours! We lost our appetite and ended up asking our server to pack most of our food to go.
5. The server didn’t even bother to acknowledge us till we complaint to her to do something about this . Right after she decided to gift us a complimentary dessert. Was this nice? Sure but once again we had to wait another 30 mins for the bill and dessert.
For those thinking about coming here, Youll regret it. Better go spend a nice dinner somewhere else that gives you proper service.
Atmosphere: 1
Food: 1
Service: 1
Patrick Dominick
Arrived @ 7:15 ish. Waited for maybe 5 mins the front for hostess. Got seated promptly, waited 15-20 minutes for a server, we had to ask the hostess. No waters, no hello. Sally finally came by with a smile and apologized for the wait, she promptly took our order but now we waited for almost 45 minutes to get our food. We had to ask for a manager to voice our frustration. Nobody should be waiting 50 for chicken wings & a burger. We finally got our food at like 8:50. They said that the party table was the reason for the long wait, but still should not be that long. There was never a time where anybody told us sorry the kitchen is backed up. Very nice lady with a smile but the service in general needs a lot of work. Sally was great and accommodating.
Atmosphere: 3
Food: 4
Service: 1
Ruth Manjarrez
Clemy was our sever and she recommended drinks and was very nice with the kids. The food took a bit long to arrive, but I guess it was because it was very busy.
Atmosphere: 4
Food: 5
Service: 4
Ben Adams
Great burgers and Clemy did a great job making sure we had everything we needed
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Melanie Richardson
Service is always good, food is even better. Thanks to Clemy our sever for letting us meander through our meal.
Atmosphere: 5
Food: 5
Service: 5
Usha Haran
Food wasn't that great, compared to other Kelseys.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Steak and Shrimp
Parvin Syal
Dirty washrooms, our chicken fajitas were burned and tasted bitter. Waitress took too long to take our order, restaurant wasn't busy at the time 😔
Atmosphere: 2
Food: 3
Service: 2
JoyAnne Pardo
The Food was delicious and our waitress Jermett showed excellent costumer service and made mine and my boyfriends experience a pleasant one for our anniversary.
Atmosphere: 5
Food: 5
Service: 5
Grace Totton
Clemy was very kind and super helpful. Loved the positive energy! Keep up the great work!
By far the worst dining experience I’ve ever had!
Me and my family were hoping to have a nice dinner on this Saturday evening. Keep in mind the dining room was not busy.
1. We sat down and waited 30 mins with no water or greeting from our server. We purposely had to tell the host to get our server.
2. thankfully our appetizers came out at a decent time, but sadly we were not given our drinks or even water. Once again we had to tell a staff member for our drinks.
3. 45 mins after, we looked at our phones wondering how long it takes to cook our entrees. We realized 2 hours had passed and no haven’t seen our server since she handed us our appetizers.
4. I ended up going to the cashier and asking for a manager. At that very moment, our server came by with our food. This is unacceptable, waiting for our entrees after 2 hours! We lost our appetite and ended up asking our server to pack most of our food to go.
5. The server didn’t even bother to acknowledge us till we complaint to her to do something about this . Right after she decided to gift us a complimentary dessert. Was this nice? Sure but once again we had to wait another 30 mins for the bill and dessert.
For those thinking about coming here, Youll regret it. Better go spend a nice dinner somewhere else that gives you proper service.
Atmosphere: 1
Food: 1
Service: 1
Arrived @ 7:15 ish. Waited for maybe 5 mins the front for hostess. Got seated promptly, waited 15-20 minutes for a server, we had to ask the hostess. No waters, no hello. Sally finally came by with a smile and apologized for the wait, she promptly took our order but now we waited for almost 45 minutes to get our food. We had to ask for a manager to voice our frustration. Nobody should be waiting 50 for chicken wings & a burger. We finally got our food at like 8:50. They said that the party table was the reason for the long wait, but still should not be that long. There was never a time where anybody told us sorry the kitchen is backed up. Very nice lady with a smile but the service in general needs a lot of work. Sally was great and accommodating.
Atmosphere: 3
Food: 4
Service: 1
Clemy was our sever and she recommended drinks and was very nice with the kids. The food took a bit long to arrive, but I guess it was because it was very busy.
Atmosphere: 4
Food: 5
Service: 4
Great burgers and Clemy did a great job making sure we had everything we needed
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Service is always good, food is even better. Thanks to Clemy our sever for letting us meander through our meal.
Atmosphere: 5
Food: 5
Service: 5
Food wasn't that great, compared to other Kelseys.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Steak and Shrimp
Dirty washrooms, our chicken fajitas were burned and tasted bitter. Waitress took too long to take our order, restaurant wasn't busy at the time 😔
Atmosphere: 2
Food: 3
Service: 2
The Food was delicious and our waitress Jermett showed excellent costumer service and made mine and my boyfriends experience a pleasant one for our anniversary.
Atmosphere: 5
Food: 5
Service: 5
Clemy was very kind and super helpful. Loved the positive energy! Keep up the great work!
Parking: Many spots.
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Four Cheese Spinach Dip
Our server Clemy was very friendly!
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Clemy was so kind and the food was great!
Atmosphere: 5
Food: 5
Service: 5
Clemy, was a delight and the food was excellent
Parking: All good
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Four Cheese Spinach Dip
Our server, Natalie, was very attentive and polite.
Vegetarian options: Nice variety Available
Parking: Lots of free parking available.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings and Fries, Chicken Parm, Chicken Caesar Salad, Four Cheese Spinach Dip
Thanks Jay for making everything right. I truly appreciate your time and service.
Looking forward to be back every week for weekend dinners with family.
Atmosphere: 5
Food: 5
Service: 5
Loved the place. Everything was good and the service by Nicky, really nice. I will come back.
Atmosphere: 5
Food: 4
Service: 5
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