The girl working there gave me my food that i ordered online. It was not toasted, and did not have cheese which I had selected in my online order. When I asked her, she was rude and told i’m lying. I silently came back. this happened on Oct 10, 6:50 PM.
Atmosphere: 5
Food: 1
Service: 1
Kong Lao
Staff are nice but their foot long is smaller than other places foot long. Wouldn’t recommend
Atmosphere: 5
Food: 3
Service: 5
Gurpreet Kaur
I went there for the first time. The guy with tattoos working the midnight shift was extremely rude and unwelcoming. He had no sense of customer service — didn’t even greet or smile. His attitude was terrible, and he didn’t let us use the washroom either.
Atmosphere: 1
Food: 1
Service: 1
Samuel
I had a very upsetting experience at this Subway location. The employee working, whose name I later found out is Harminder, was extremely rude and unprofessional. As a Black customer, I was called names and subjected to racist remarks. He even told me “we don’t serve homeless,” simply because I was wearing pajamas and slides – despite the fact that I had my car keys in hand. This kind of discriminatory and disrespectful behavior should never be tolerated, especially in a business that serves the public. I have already reported this incident to Human Resources, but I wanted to make other customers aware of how I was treated
Atmosphere: 1
Food: 1
Service: 1
John Baker
I had a terrible experience at this Subway location. One of the employees made a completely unacceptable and racist comment towards me, calling me a “dirty redneck,” and then refused to serve me food. This is not only unprofessional but outright discriminatory. No customer should ever be treated this way. I will not be returning, and I hope Subway management takes this matter seriously — staff who behave like this should not be representing the brand.
Atmosphere: 1
Food: 1
Service: 1
Bhaskara Gupta JVS
Ensure to have employees who know how to scan coupons and know some maths. She also doesn’t know how to use the system and add the coupons we bring. She says take any bowl it is the same chicken and bills the highest price then why do you have different prices displayed of it is the same chicken and different sauces. Just made a purchase and was frustrated with the server’s knowledge!
Service: 1
Zina Mushama
One of the worst fast food experiences I’ve ever had. During my first visit, I ordered and paid for a sandwich and began filling my personal water bottle with water from the drink fountain, just tap water, nothing else. An employee stopped me and insisted I needed to pay for the water, claiming I was stealing and that the water was “money.” Mind you, I wasn’t using any bottled water or taking soda, just using the soda fountain for plain water. Legit the same water we wash our hands with. Another customer in restaurant took notice and also began questioning the employees justification. The worker became increasingly disrespectful and rude before begrudgingly allowing me to continue filling my water. The last time I came I was told I was banned from the location. Apparently for trying to hydrate myself with tap water? Pardon me for trying to get a little tap water from a multi-billion dollar corporation. Completely unreasonable, rude, and stingy staff. Absolutely would not recommend this location to anyone.
Atmosphere: 1
Food: 1
Service: 1
Zack Alhaar
This subway, they never clean the dining tables, always filthy and sticky. Having said that, their variety of meat are covered up behind their counter as we CANNOT see what type of meat we can order. However, their veggies were visible to us? Lol. Their griller do not work for the past 2 years up until now.
1. How can customers pick and choose what type of meat they want if the meat are invisible behind their counters?
2. What type of a subway that do not fix their griller in the past 2 years till now?
3. Why do they not clean the dining table?
I wish there was a -5 stars.
Atmosphere: 1
Food: 1
Service: 1
Pronob Mukherjee
Subway Harwood ave, Ajax location- The service level/customer service is as awful and pathetic as the food quality. The people working here lock the washroom at 10pm, put stuff across so none can use. Why then accept orders and allow eat-in? What if a Customer needs to use the washroom. These guys don’t have simple civic sense. Will NEVER VISIT AGAIN.
I come here on my break usually and Abi always makes my subs exactly the way I want them and they are always perfect. Definitely recommend coming here if you want fast, quality service.
Master Reviewer
I’ve been a loyal Subway customer for years, and I’ve noticed that lately, good customer service is becoming harder to find. At many locations, employees seem rushed, and the personal touch just isn’t there anymore. That’s why I was genuinely impressed with the service I received at this Subway.
Anitha greeted me with a smile, made me feel welcome, and handled everything with care and professionalism. It’s clear she values her customers, and that really stood out. The store was clean, the atmosphere was friendly, and it honestly made my day.
Huge thanks to the management for hiring dedicated and customer-focused staff like her. If you’re looking for a Subway location that still believes in great service, this is the one to visit. I’ll definitely be coming back!
alex trollope
Went in after work , 12:50 am , January 12 . Ordered 2 subs 1 foot long 1 6 inch . Bro makes 3 subs, I tell he’s made it wrong . He than bags it tells me to speak clearly next time . U have an air pod listing to music or on a call . I hope the mangers checks the cameras to see .
Atmosphere: 4
Food: 5
Service: 1
Malhi sandeep
Very bad experience Today i visit this subway with my friends they two people working in there one boy and girl but they don’t give me any customer service. Im waiting 20 minutes. Then I leave the store.
The girl working there gave me my food that i ordered online. It was not toasted, and did not have cheese which I had selected in my online order. When I asked her, she was rude and told i’m lying. I silently came back. this happened on Oct 10, 6:50 PM.
Atmosphere: 5
Food: 1
Service: 1
Staff are nice but their foot long is smaller than other places foot long. Wouldn’t recommend
Atmosphere: 5
Food: 3
Service: 5
I went there for the first time. The guy with tattoos working the midnight shift was extremely rude and unwelcoming. He had no sense of customer service — didn’t even greet or smile. His attitude was terrible, and he didn’t let us use the washroom either.
Atmosphere: 1
Food: 1
Service: 1
I had a very upsetting experience at this Subway location. The employee working, whose name I later found out is Harminder, was extremely rude and unprofessional. As a Black customer, I was called names and subjected to racist remarks. He even told me “we don’t serve homeless,” simply because I was wearing pajamas and slides – despite the fact that I had my car keys in hand. This kind of discriminatory and disrespectful behavior should never be tolerated, especially in a business that serves the public. I have already reported this incident to Human Resources, but I wanted to make other customers aware of how I was treated
Atmosphere: 1
Food: 1
Service: 1
I had a terrible experience at this Subway location. One of the employees made a completely unacceptable and racist comment towards me, calling me a “dirty redneck,” and then refused to serve me food. This is not only unprofessional but outright discriminatory. No customer should ever be treated this way. I will not be returning, and I hope Subway management takes this matter seriously — staff who behave like this should not be representing the brand.
Atmosphere: 1
Food: 1
Service: 1
Ensure to have employees who know how to scan coupons and know some maths. She also doesn’t know how to use the system and add the coupons we bring. She says take any bowl it is the same chicken and bills the highest price then why do you have different prices displayed of it is the same chicken and different sauces. Just made a purchase and was frustrated with the server’s knowledge!
Service: 1
One of the worst fast food experiences I’ve ever had. During my first visit, I ordered and paid for a sandwich and began filling my personal water bottle with water from the drink fountain, just tap water, nothing else. An employee stopped me and insisted I needed to pay for the water, claiming I was stealing and that the water was “money.” Mind you, I wasn’t using any bottled water or taking soda, just using the soda fountain for plain water. Legit the same water we wash our hands with. Another customer in restaurant took notice and also began questioning the employees justification. The worker became increasingly disrespectful and rude before begrudgingly allowing me to continue filling my water. The last time I came I was told I was banned from the location. Apparently for trying to hydrate myself with tap water? Pardon me for trying to get a little tap water from a multi-billion dollar corporation. Completely unreasonable, rude, and stingy staff. Absolutely would not recommend this location to anyone.
Atmosphere: 1
Food: 1
Service: 1
This subway, they never clean the dining tables, always filthy and sticky. Having said that, their variety of meat are covered up behind their counter as we CANNOT see what type of meat we can order. However, their veggies were visible to us? Lol. Their griller do not work for the past 2 years up until now.
1. How can customers pick and choose what type of meat they want if the meat are invisible behind their counters?
2. What type of a subway that do not fix their griller in the past 2 years till now?
3. Why do they not clean the dining table?
I wish there was a -5 stars.
Atmosphere: 1
Food: 1
Service: 1
Subway Harwood ave, Ajax location- The service level/customer service is as awful and pathetic as the food quality. The people working here lock the washroom at 10pm, put stuff across so none can use. Why then accept orders and allow eat-in? What if a Customer needs to use the washroom. These guys don’t have simple civic sense. Will NEVER VISIT AGAIN.
Ruby was amazing! Great and attentive service.
Restaurantji Recommends
I got sick from eating here.
I come here on my break usually and Abi always makes my subs exactly the way I want them and they are always perfect. Definitely recommend coming here if you want fast, quality service.
I’ve been a loyal Subway customer for years, and I’ve noticed that lately, good customer service is becoming harder to find. At many locations, employees seem rushed, and the personal touch just isn’t there anymore. That’s why I was genuinely impressed with the service I received at this Subway.
Anitha greeted me with a smile, made me feel welcome, and handled everything with care and professionalism. It’s clear she values her customers, and that really stood out. The store was clean, the atmosphere was friendly, and it honestly made my day.
Huge thanks to the management for hiring dedicated and customer-focused staff like her. If you’re looking for a Subway location that still believes in great service, this is the one to visit. I’ll definitely be coming back!
Went in after work , 12:50 am , January 12 . Ordered 2 subs 1 foot long 1 6 inch . Bro makes 3 subs, I tell he’s made it wrong . He than bags it tells me to speak clearly next time . U have an air pod listing to music or on a call . I hope the mangers checks the cameras to see .
Atmosphere: 4
Food: 5
Service: 1
Very bad experience
Today i visit this subway with my friends they two people working in there one boy and girl but they don’t give me any customer service. Im waiting 20 minutes. Then I leave the store.
Atmosphere: 1
Food: 1
Service: 1
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