Terrible customer service. I placed a mobile order while waiting in the drive-thru line with about six cars ahead of me. The app gave me a pickup time of 25 minutes. When I got to the speaker and let them know I had just placed a mobile order a few minutes earlier, I was told I might have to wait. I don’t mind waiting, but I don’t understand why placing a mobile order would make the wait longer than if I had just ordered at the speaker. In fact, by ordering ahead, I gave them about 4 minutes more notice than I would have otherwise. When I got to the window, I waited another 5 minutes—long, but I didn’t complain. Then, when the employee handed me my drink, she said (rudely), “It would be appreciated if you could’ve given more notice on your order next time.” I asked, genuinely curious, how that would be any different than just ordering at the speaker. She explained that mobile orders are placed in a completely separate queue now, as part of a new Starbucks policy. Frankly, this policy makes no sense. If anything, mobile ordering should be more convenient for both staff and customers, not less. Orders should be sorted based on when customers arrive at the speaker, like at McDonald's. I've never had issues there. While I feel for the employees having to work under such a frustrating system, it’s not the customer's responsibility to adapt to a flawed policy. If I had actually placed my order 25 minutes ahead like she suggested, then sat in a 20-minute line (like I did yesterday), I’d be furious by the time I got to the window. That said, shoutout to the friendly man this initially greeted me at the window who asked about my weekend—he was kind and represented the level of customer service I’ve come to expect from Starbucks. I’m not writing this out of anger or pettiness. This happened hours ago, and I was polite the entire time. I just want to spread awareness about how frustrating this policy is. I’ve seen other reviews mention it too, so I hope Starbucks listens and makes changes soon.
Preeti Narula
I ordered a chai latte from this Starbucks and it was honestly very disappointing. It tasted like plain milk and water with almost no chai flavor at all, as if they forgot to add the chai latte powder. It was completely tasteless and not what I expected. Very bad experience.
Food: 1
Mick Sibinovic
Convenient location. Order was good and correct. Nice staff.
Atmosphere: 5
Food: 5
Service: 5
Alyssa Atkins
I ordered on the mobile app as i always do, clicked the drive thru pick up options and after around 10 minutes I arrived at the drive through. There was about 5 cars ahead of me and when i got to the order screen I said i ordered online and was there to pick it up. the worker said the order was not ready and i would need to loop around until the order is ready. i frequently go to starbucks and this has never been a request. I said what would be the difference if i was to wait behind the people why was everyone else served but i have to continue looping around because i ordered online? She told me it was a new policy that the mobile orders have to wait in a different queue…. spoiler alert i called customer service and this is NOT a Starbucks policy. This is truly poor customer service and treatment by the employees here, i will not be returning to this location.
Atmosphere: 1
Food: 2
Service: 1
Carm Thersidis
After spending $40, driving home and finding out my order was wrong…. Had to drive back only for them to say they would make me another one…. Proper customer service would be a refund and a complimentary drink(that they got incorrect)
Food: 1
Service: 1
Anne
I feel like every time it’s a cold day, a rainy day or a super hot day, this Wilson St location closes their drive thru lol Which sucks and is a little inconsiderate to moms like me who don’t want to take all of the kids outta their car just to grab a coffee.
Atmosphere: 1
Service: 1
David Jervis
Typical consistent high end Starbucks service. No issue
Atmosphere: 4
Service: 5
Samuel Belill
Excellent service. Wrote uplifting, positive messages on the drinks. Clean washrooms
Atmosphere: 5
Food: 5
Service: 5
Kaloni Jesso
I placed a mobile order while finishing up some shopping in Walmart next door. The drink I order takes about 5 minutes to steep which I am aware of and took the time to make sure I placed the order with enough time to account for this. I pulled up to the drive through and gave my name, I was told they didn’t see the order and would have to pull around and wait. I did that and went inside. Over ten minutes went by and I still didn’t have my drink. I realized they made it and put it back with the mobile orders for the drive through and let me stand there until I had to go up the cash area and ask for it. I then started drinking it on the drive home and realized it wasn’t even made right, it was missing the sweetener that comes in the drink. I didn’t make any customizations it was just made wrong the moral way. Would give 0 stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Chinu k
Worst experience, the store workers have weird attitude and stares. Even drinks are not well made even 1 star is way too much for them.
I have always received amazing service and food from this location! Baristas are lovely and extremely personable! I would recommend this location for great service and customer care and excellent quality drinks!
Atmosphere: 5
Food: 5
Service: 5
حامد العادل
Non-creatured
Food: 1
Service: 1
Donya Stubbs
Not too many tables, but all around a great Starbucks! The baristas were fun and engaging!!
Terrible customer service. I placed a mobile order while waiting in the drive-thru line with about six cars ahead of me. The app gave me a pickup time of 25 minutes. When I got to the speaker and let them know I had just placed a mobile order a few minutes earlier, I was told I might have to wait.
I don’t mind waiting, but I don’t understand why placing a mobile order would make the wait longer than if I had just ordered at the speaker. In fact, by ordering ahead, I gave them about 4 minutes more notice than I would have otherwise.
When I got to the window, I waited another 5 minutes—long, but I didn’t complain. Then, when the employee handed me my drink, she said (rudely), “It would be appreciated if you could’ve given more notice on your order next time.” I asked, genuinely curious, how that would be any different than just ordering at the speaker. She explained that mobile orders are placed in a completely separate queue now, as part of a new Starbucks policy.
Frankly, this policy makes no sense. If anything, mobile ordering should be more convenient for both staff and customers, not less. Orders should be sorted based on when customers arrive at the speaker, like at McDonald's. I've never had issues there.
While I feel for the employees having to work under such a frustrating system, it’s not the customer's responsibility to adapt to a flawed policy. If I had actually placed my order 25 minutes ahead like she suggested, then sat in a 20-minute line (like I did yesterday), I’d be furious by the time I got to the window.
That said, shoutout to the friendly man this initially greeted me at the window who asked about my weekend—he was kind and represented the level of customer service I’ve come to expect from Starbucks.
I’m not writing this out of anger or pettiness. This happened hours ago, and I was polite the entire time. I just want to spread awareness about how frustrating this policy is. I’ve seen other reviews mention it too, so I hope Starbucks listens and makes changes soon.
I ordered a chai latte from this Starbucks and it was honestly very disappointing. It tasted like plain milk and water with almost no chai flavor at all, as if they forgot to add the chai latte powder. It was completely tasteless and not what I expected. Very bad experience.
Food: 1
Convenient location. Order was good and correct. Nice staff.
Atmosphere: 5
Food: 5
Service: 5
I ordered on the mobile app as i always do, clicked the drive thru pick up options and after around 10 minutes I arrived at the drive through. There was about 5 cars ahead of me and when i got to the order screen I said i ordered online and was there to pick it up. the worker said the order was not ready and i would need to loop around until the order is ready. i frequently go to starbucks and this has never been a request. I said what would be the difference if i was to wait behind the people why was everyone else served but i have to continue looping around because i ordered online? She told me it was a new policy that the mobile orders have to wait in a different queue…. spoiler alert i called customer service and this is NOT a Starbucks policy. This is truly poor customer service and treatment by the employees here, i will not be returning to this location.
Atmosphere: 1
Food: 2
Service: 1
After spending $40, driving home and finding out my order was wrong…. Had to drive back only for them to say they would make me another one…. Proper customer service would be a refund and a complimentary drink(that they got incorrect)
Food: 1
Service: 1
I feel like every time it’s a cold day, a rainy day or a super hot day, this Wilson St location closes their drive thru lol Which sucks and is a little inconsiderate to moms like me who don’t want to take all of the kids outta their car just to grab a coffee.
Atmosphere: 1
Service: 1
Typical consistent high end Starbucks service. No issue
Atmosphere: 4
Service: 5
Excellent service. Wrote uplifting, positive messages on the drinks. Clean washrooms
Atmosphere: 5
Food: 5
Service: 5
I placed a mobile order while finishing up some shopping in Walmart next door. The drink I order takes about 5 minutes to steep which I am aware of and took the time to make sure I placed the order with enough time to account for this. I pulled up to the drive through and gave my name, I was told they didn’t see the order and would have to pull around and wait. I did that and went inside. Over ten minutes went by and I still didn’t have my drink. I realized they made it and put it back with the mobile orders for the drive through and let me stand there until I had to go up the cash area and ask for it. I then started drinking it on the drive home and realized it wasn’t even made right, it was missing the sweetener that comes in the drink. I didn’t make any customizations it was just made wrong the moral way. Would give 0 stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Worst experience, the store workers have weird attitude and stares. Even drinks are not well made even 1 star is way too much for them.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Close way to early for Saturday night
So nice never mistake any of my orders
I have always received amazing service and food from this location! Baristas are lovely and extremely personable! I would recommend this location for great service and customer care and excellent quality drinks!
Atmosphere: 5
Food: 5
Service: 5
Non-creatured
Food: 1
Service: 1
Not too many tables, but all around a great Starbucks! The baristas were fun and engaging!!
Atmosphere: 3
Food: 4
Service: 5
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