Tim Hortons
95 Portia Dr, Ancaster
(905) 481-1728
Recent Reviews
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RIP tim. if he is still alive he would not have approved any of this! never again!
PATHETIC!!! I pre-ordered my drink (15 mins in advance on Tims mobile app) and arrived on-time only to be told by the girl at the counter that she didn't make the drink coz she assumed I wouldn't come (as many customers do like this). I had already paid for my drink, why then wud she assumed I wouldn't come to pick my drink. I had to wait for 3 mins keeping my vehicle idling. What's the point of pre ordering your drink if the girl at the counter is going to make the drink only after the customer arrives at the restaurant.
ordered a crispy chicken cilantro lime bowl, they added maybe one scoop of rice, no sauce, didnt cut up the chicken, the bowl was basically empty. they also gave a spoon instead of a fork. ive had this bowl many times, it has always been full, cut up chicken, and sauce on it. extremely disappointing.
Went to this location at 9:45 and was informed that we could not get stepped tea as the machine was shut down for the night and being cleaned. I guess they close early. Went to the next Tim Horton and they were more than happy to make us a tea.
Donuts, coffee and scones were great.
Cozy patio!
I stopped by this store today, and it was a good experience! The ambiance was simply magical, with Christmas vibes everywhere that instantly lifted my mood. The washrooms were spotless—something I rarely see at Tim Hortons—and it was such a pleasant surprise. I ordered a coffee and a wrap, but what really stood out was the welcoming attitude of the employee who took my order. This truly made my day!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Stacked Grilled Breakfast Wrap
Long lines, stressed staff, making lots of mistakes. Coffee made wrong, no bacon on clubs, returned clubs a second time, still no bacon on a sandwich. Not really sure whats going on at this location...
Atmosphere: 2
Food: 1
Service: 2
“Great experience at Tim Hortons! The staff are friendly, efficient, and always provide excellent service. The coffee and food are consistently fresh, and the atmosphere is welcoming. Highly recommend this location!”
Atmosphere: 5
Food: 5
Service: 5
Had a very bad experience this morning at the drive thru...large HOT coffee was handed to me and the cup virtually exploded as I went to grab it...Hot coffee everywhere on my hand and burning ..coffee was spilled all inside and outside my brand new vehicle inside and out..I was very angry and am still un pain from the burns on my hand...people need to have a little more attention to detail when handing products to customers. Person at drive through said the cup was defective...Not happy about this at all..
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Hey. This store has best service 😍and their behaviour towards their customers is amazing and I personally recommend to everyone to visit there 👍👍. Very appreciating guys 👍
Good food and costumer service
Atmosphere: 5
Food: 5
Service: 5
Staff is friendly and cooperative . Moreover, they help to each other..
Atmosphere: 5
Food: 5
Service: 5
This place is awesome great service
Atmosphere: 5
Food: 5
Service: 5
Worst time hortons ever… i went there this morning, the lady took alot of time to take my order and was arguing with every customer. While taking my order she started fighting with another customer whom she served with wrong drink. She messed up my order too and had to wait for like 20 minutes for just a coffee and a begal which was obviously made wrong. Also, i had to wait and had to call her to take my order. She saw me twice before and totally ignored me. I have never seen this kind of customer service before. Worst customer service ever. Going to this kind of place in the morning means ruining your whole day. Never going back to this place…
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bagels, Hash Brown
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