Every time we go to drive thru its a long wait for food. Its happened before and today was the worst. Got there at 5:37 to get 3 dinners. Was told when we paid it would be about 8 - 10 min wait. We said OK and waited out front. After 30 min someone came out and said another 8 min wait. About 43 min went in to see what the hold up was. If no chicken why don't they tell you this when your paying. If we knew it was a 45 min wait we would have gone elsewhere. We definitely will go elsewhere in the future as your always out of chicken. Ridiculous at that time of day to have no chicken. Lying by saying 8 - 10 minutes is not acceptable. As we waited we saw others walk in and leave. Nobody wants to wait. Very Dissatisfied.
Ted Stiles
Nice and friendly. Clean environment that made us feel welcome in this eat in restaurant
Chris Ray
We had a awful experience food was just terrible and we found a hair in it
Gary Lyden
Excited for a “two can dine for $19.99” we are not a fan of dark, agree to pay more for white meat. We were told “ we have no white meat “. I’m not joking, I thought we were visiting a popular restaurant on a Friday night that might anticipate a busy Friday service. Just left in disbelief
Fred Foster
Had take out so cannot speak to atmosphere. Typical swiss chalet food. Staff were very friendly.
Calvin Kruger
We placed an online order, which they confirmed and accepted payment for. Upon delivery, half of our order was missing, with the receipt saying it wasn't in stock. We were never contacted about this or possible substitutions, and even after driving to the restaurant ourselves they refused to refund the money for our missing items. Don't waste your money on delivery here
Atmosphere: 1
Food: 1
Service: 1
John Masters
This is my favourate Swiss Chalet, always a great meal at a reasonable price.
Atmosphere: 5
Food: 5
Service: 5
Katherine Maxwell
Went to the drive through this evening. First time (and likely last) visiting a Swiss Chalet/Harvey's in many years. Thought I'd try it as a healthier fast food alternative. First off, price was a bit of sticker shock. Over 17.00 for a club chicken wrap. Asked what was in it. First employee at window wasn't sure, second one was. I asked if the sandwich was pre -assembled or if they make it to order. Told it's made to order so I asked if I could swap out swiss cheese for other cheese. Told no, this was the recipe and they weren't allowed to modify. Was expecting Harvey's style of build your own so that was a surprise too..I understand in a 5 star restaurant the chef balances flavours to perfection but a drive through wrap??? She helpfully offered to hold the swiss and give (sell) not sure which, a slice of cheddar on the side. I said sure, thank you. Got to the window, received a big box in a big bag. Inside was the wrap with a slice of american cheese (not cheese) wrapped in paper. Drove away - fumbled in the dark to open it as I was a rookie with this packaging. 5 or so minutes down the road, took my first bite expecting great things...ugh...the wrap itself had sear marks and was warm. The chicken inside was stone cold - not even slightly warmed. Ended up waiting to get home to heat the sandwich. Checked before I left this review to see if the sandwich was indeed supposed to be hot...it is, and it was not. Giant let down (one note, post heating), the flavour is fine but it will definitely be a very long time before I'll try this chain again.
Food: 2
Service: 3
Mena Espinola
Amazing for 22.00, I got a quater chicken Thanksgiving dinner with white meat, ready for pick up, in a timely manner. The chicken was juicy, with chicken sauce, the creamy mashed potatoes were perfectly cooked, tasty gravy, stuffing was simple, but flavoured well, the cranberry sauce, and the white bun was very fresh, and soft, with butter on the side, for dessert the pumkin pie was sweet, and very fresh. I’m not a big eater, had enough leftover for another meal.
Micha
Got the two can dine deluxe deal, and to say I was disappointed would still be an understatement! My husbands mash potatoes were ice cold, food was not hot at all, our pie was ice cold aswell and it was apple pie so expecting it to be hot! I will not be getting Swiss chalet from this location ever again! They should just stick to being a Harvey’s cause it’s always fresh and cheaper!
For the past few week the burgers are stale and today the ribs smelled like it was last weeks.. they brought my plate without a tray when my kids finished their meals. Why do all good places go to st when they hire students to save on wages???
Atmosphere: 2
Food: 1
Service: 3
Peter Pedersen
Check your debit I was charged twice for my takeout meal and had to drive 40 min to get me refund but no comp
Atmosphere: 2
Food: 4
Service: 2
Michael Wilson
Chicken was not dry like other locations. Prompt service. Friendly staff. Tables could be cleaner.
Atmosphere: 4
Food: 5
Service: 5
Nimer S
Lovely place and good times. Thank you
Atmosphere: 5
Food: 5
Service: 5
Dannie-lynn Pronovost
It's disappointing to have a local business have so many customers unhappy. Perhaps a change in staff and training should take place.
Every time we go to drive thru its a long wait for food. Its happened before and today was the worst. Got there at 5:37 to get 3 dinners. Was told when we paid it would be about 8 - 10 min wait. We said OK and waited out front. After 30 min someone came out and said another 8 min wait. About 43 min went in to see what the hold up was. If no chicken why don't they tell you this when your paying. If we knew it was a 45 min wait we would have gone elsewhere. We definitely will go elsewhere in the future as your always out of chicken. Ridiculous at that time of day to have no chicken. Lying by saying 8 - 10 minutes is not acceptable. As we waited we saw others walk in and leave. Nobody wants to wait. Very Dissatisfied.
Nice and friendly. Clean environment that made us feel welcome in this eat in restaurant
We had a awful experience food was just terrible and we found a hair in it
Excited for a “two can dine for $19.99” we are not a fan of dark, agree to pay more for white meat. We were told “ we have no white meat “.
I’m not joking, I thought we were visiting a popular restaurant on a Friday night that might anticipate a busy Friday service.
Just left in disbelief
Had take out so cannot speak to atmosphere. Typical swiss chalet food. Staff were very friendly.
We placed an online order, which they confirmed and accepted payment for. Upon delivery, half of our order was missing, with the receipt saying it wasn't in stock. We were never contacted about this or possible substitutions, and even after driving to the restaurant ourselves they refused to refund the money for our missing items. Don't waste your money on delivery here
Atmosphere: 1
Food: 1
Service: 1
This is my favourate Swiss Chalet, always a great meal at a reasonable price.
Atmosphere: 5
Food: 5
Service: 5
Went to the drive through this evening. First time (and likely last) visiting a Swiss Chalet/Harvey's in many years. Thought I'd try it as a healthier fast food alternative. First off, price was a bit of sticker shock. Over 17.00 for a club chicken wrap. Asked what was in it. First employee at window wasn't sure, second one was. I asked if the sandwich was pre -assembled or if they make it to order. Told it's made to order so I asked if I could swap out swiss cheese for other cheese. Told no, this was the recipe and they weren't allowed to modify. Was expecting Harvey's style of build your own so that was a surprise too..I understand in a 5 star restaurant the chef balances flavours to perfection but a drive through wrap??? She helpfully offered to hold the swiss and give (sell) not sure which, a slice of cheddar on the side. I said sure, thank you. Got to the window, received a big box in a big bag. Inside was the wrap with a slice of american cheese (not cheese) wrapped in paper. Drove away - fumbled in the dark to open it as I was a rookie with this packaging. 5 or so minutes down the road, took my first bite expecting great things...ugh...the wrap itself had sear marks and was warm. The chicken inside was stone cold - not even slightly warmed. Ended up waiting to get home to heat the sandwich. Checked before I left this review to see if the sandwich was indeed supposed to be hot...it is, and it was not. Giant let down (one note, post heating), the flavour is fine but it will definitely be a very long time before I'll try this chain again.
Food: 2
Service: 3
Amazing for 22.00, I got a quater chicken Thanksgiving dinner with white meat, ready for pick up, in a timely manner. The chicken was juicy, with chicken sauce, the creamy mashed potatoes were perfectly cooked, tasty gravy, stuffing was simple, but flavoured well, the cranberry sauce, and the white bun was very fresh, and soft, with butter on the side, for dessert the pumkin pie was sweet, and very fresh. I’m not a big eater, had enough leftover for another meal.
Got the two can dine deluxe deal, and to say I was disappointed would still be an understatement! My husbands mash potatoes were ice cold, food was not hot at all, our pie was ice cold aswell and it was apple pie so expecting it to be hot! I will not be getting Swiss chalet from this location ever again! They should just stick to being a Harvey’s cause it’s always fresh and cheaper!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
For the past few week the burgers are stale and today the ribs smelled like it was last weeks.. they brought my plate without a tray when my kids finished their meals. Why do all good places go to st when they hire students to save on wages???
Atmosphere: 2
Food: 1
Service: 3
Check your debit I was charged twice for my takeout meal and had to drive 40 min to get me refund but no comp
Atmosphere: 2
Food: 4
Service: 2
Chicken was not dry like other locations. Prompt service. Friendly staff. Tables could be cleaner.
Atmosphere: 4
Food: 5
Service: 5
Lovely place and good times.
Thank you
Atmosphere: 5
Food: 5
Service: 5
It's disappointing to have a local business have so many customers unhappy. Perhaps a change in staff and training should take place.
Atmosphere: 1
Food: 1
Service: 1
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