Extremely disappointed. I bought an ice cream cake (30$ for 6inch) for my birthday but there was literally no cake in it, just ice cream. The employee never told me this would be the case. Never buying from BR again.
Atmosphere: 3
Food: 1
Service: 3
malena escamilla
I will never return to this establishment. The portion sizes are ridiculously small compared to other locations, and the server seemed unhappy with his job and was not wearing gloves.
Food: 1
Service: 1
ROGER CHAN
Ordered an ice cream cake for my daughter's birthday. The worker there drops the cake after writing "Happy birthday" on the cake. He tried to save it from falling by sandwiching it between his leg and the counter. They had no more cookies and cream ice cream cakes to replace it with. He proceeds to tell me "I can fix it, it's not that bad. It won't be perfect but I can give you 10% off". His words not mine. Absolutely ridiculous! He shouldn't be "fixing" that for anyone. Absolutely disgusted that he even offered that as an option. Wouldn't offer any other solution or compensation for next visit. Ended up driving down to the Richmond hill location for a new one. Avoid this location if you value hygiene and common sense
Atmosphere: 1
Food: 1
Service: 1
reza zareian
I ask them for waffle bowl they didn’t make it for me even thought other locations they make it for you but the ice cream is amazing
Atmosphere: 4
Food: 5
Service: 3
C K
A new associate was working and my order was made wrong. The other associate working, corrected my order without being asked as I was just going to take what was made. She was polite, no rude remarks and kept her composure very well, even with the stress and how busy the store was at the time. It was great customer service and very professional. I wish I knew the girls name that worked Friday to give her a shout out.. as she deserves great appreciation. Thank you!
Atmosphere: 4
Food: 5
Service: 5
milad bahrampour
I can't believe the audacity of this place! They have the nerve to hire incompetent staff who don't know the first thing about customer service. And to top it off, when you ask for a single scoop, they have the nerve to shortchange you on a $5.07 ice cream!
Atmosphere: 1
Food: 1
Service: 1
Louisa Z.
Customer service was poor. A simple “order here” sign would be nice. We walked in, were not greeted, nor told where the line to order started. Then we mistakenly started ordering thinking it was our turn and the woman just gave us this awkward look, turned around and ignored us. All she had to do was politely say we had our turn mixed up and point out where to line up. There were people scattered everywhere, it was chaotic. They didn’t seem to care. Will try the Newmarket location next time.
Atmosphere: 1
Food: 1
Service: 1
R R
The guy working there had the dirtiest clothes and no apron on, so that I was shocked! I don’t think you could find such low health standards anywhere in the world! Although I can’t say anything about overall hygiene of the place and I believe it is up to health authorities to discipline businesses in that regards, I am wondering with such a dirty clothes and while he is itching all over himself when nobody pays attention, is it sanitary and safe to receive service from such a person?!
Service: 1
Edward Lam
the lady who works at this store is so nice and helpful when helping out my boi and i ? sick ice cream
Atmosphere: 5
Food: 5
Service: 5
CT
I recently visited Baskin Robbins to purchase an ice cream cake for a birthday celebration. The staff were incredibly helpful in helping me choose the right cake for the occasion. They provided great recommendations and were patient as I asked questions and made my decision.
Garry served me the other day, he was super friendly and happy to help. He made suggestions and was knowledgable. It’s nice to see staff that are happy to be at work !
Atmosphere: 5
Food: 5
Service: 5
Maya Moore
I highly recommend this store. The owners are super friendly & helpful. I ordered an ice cream cake for my husband's birthday. They changed the original decoration to let me decorate it with editable dollar bills and editable gold flakes. Thank uou
תמארי גולן
I just love this place. I always order Hot Brownie Sanday and they make it sooooo good, It's AMAZING!!! It's the best. Number 1 in the whole world. I went to other places and they don't have this option at all. It's the only place, you can spoil yourself and they are so generous and kind. I come back all the time. I highly recommend. When you'll try it you will love it and return for more. Thank you so much. They deserve more than 5 stars.
Amrutha Mohanan
Nice place with good customer service and large portion.
BIT'S
Baskin-Robbins consistently delivers delightful ice cream flavors, and their staff is always friendly and helpful. Highly recommend.☺️❤️?
Extremely disappointed. I bought an ice cream cake (30$ for 6inch) for my birthday but there was literally no cake in it, just ice cream. The employee never told me this would be the case. Never buying from BR again.
Atmosphere: 3
Food: 1
Service: 3
I will never return to this establishment. The portion sizes are ridiculously small compared to other locations, and the server seemed unhappy with his job and was not wearing gloves.
Food: 1
Service: 1
Ordered an ice cream cake for my daughter's birthday. The worker there drops the cake after writing "Happy birthday" on the cake. He tried to save it from falling by sandwiching it between his leg and the counter. They had no more cookies and cream ice cream cakes to replace it with. He proceeds to tell me "I can fix it, it's not that bad. It won't be perfect but I can give you 10% off". His words not mine. Absolutely ridiculous! He shouldn't be "fixing" that for anyone. Absolutely disgusted that he even offered that as an option. Wouldn't offer any other solution or compensation for next visit. Ended up driving down to the Richmond hill location for a new one. Avoid this location if you value hygiene and common sense
Atmosphere: 1
Food: 1
Service: 1
I ask them for waffle bowl they didn’t make it for me even thought other locations they make it for you but the ice cream is amazing
Atmosphere: 4
Food: 5
Service: 3
A new associate was working and my order was made wrong. The other associate working, corrected my order without being asked as I was just going to take what was made. She was polite, no rude remarks and kept her composure very well, even with the stress and how busy the store was at the time. It was great customer service and very professional. I wish I knew the girls name that worked Friday to give her a shout out.. as she deserves great appreciation. Thank you!
Atmosphere: 4
Food: 5
Service: 5
I can't believe the audacity of this place! They have the nerve to hire incompetent staff who don't know the first thing about customer service. And to top it off, when you ask for a single scoop, they have the nerve to shortchange you on a $5.07 ice cream!
Atmosphere: 1
Food: 1
Service: 1
Customer service was poor. A simple “order here” sign would be nice. We walked in, were not greeted, nor told where the line to order started. Then we mistakenly started ordering thinking it was our turn and the woman just gave us this awkward look, turned around and ignored us. All she had to do was politely say we had our turn mixed up and point out where to line up. There were people scattered everywhere, it was chaotic. They didn’t seem to care. Will try the Newmarket location next time.
Atmosphere: 1
Food: 1
Service: 1
The guy working there had the dirtiest clothes and no apron on, so that I was shocked!
I don’t think you could find such low health standards anywhere in the world!
Although I can’t say anything about overall hygiene of the place and I believe it is up to health authorities to discipline businesses in that regards, I am wondering with such a dirty clothes and while he is itching all over himself when nobody pays attention, is it sanitary and safe to receive service from such a person?!
Service: 1
the lady who works at this store is so nice and helpful when helping out my boi and i ? sick ice cream
Atmosphere: 5
Food: 5
Service: 5
I recently visited Baskin Robbins to purchase an ice cream cake for a birthday celebration. The staff were incredibly helpful in helping me choose the right cake for the occasion. They provided great recommendations and were patient as I asked questions and made my decision.
Restaurantji Recommends
Garry served me the other day, he was super friendly and happy to help. He made suggestions and was knowledgable. It’s nice to see staff that are happy to be at work !
Atmosphere: 5
Food: 5
Service: 5
I highly recommend this store. The owners are super friendly & helpful. I ordered an ice cream cake for my husband's birthday. They changed the original decoration to let me decorate it with editable dollar bills and editable gold flakes. Thank uou
I just love this place. I always order Hot Brownie Sanday and they make it sooooo good, It's AMAZING!!! It's the best. Number 1 in the whole world. I went to other places and they don't have this option at all. It's the only place, you can spoil yourself and they are so generous and kind. I come back all the time. I highly recommend. When you'll try it you will love it and return for more. Thank you so much. They deserve more than 5 stars.
Nice place with good customer service and large portion.
Baskin-Robbins consistently delivers delightful ice cream flavors, and their staff is always friendly and helpful. Highly recommend.☺️❤️?
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