What a horrible place! Sign says open until 8pm but they locked their doors by 7.45pm, what a horrible misrepresentation and they could not care less. NEVER come here!!!!
Zahid Lotia
This Fish & Chips store has been around, in Aurora for a while now. Seems to have seen better days. The ambience is dated and time seems to have stood still. From the lunch menu, I ordered a Halibut fish and chips, their most popular item. The fish was overcooked and the chips were hard on the outside and not crisp. The server was friendly and courteous.
Atmosphere: 2
Food: 3
Service: 3
Amir S
Friendly Service and Awesome Haddock Fish and Chips.
Atmosphere: 5
Food: 5
Service: 5
Robert Edwards
I remember when the fries here were always fresh, never cooked in old oil, but here we are with another post-covid quality drop. Fries in my meal (and other's) were literally a mix of half an old over cooked batch of fries and the other half were undercooked fries, the fish pieces were dark brown (old oil) and the pieces of fish are super thin compared to before.
Atmosphere: 3
Food: 2
Service: 3
Ethan Chan
As many others, I have been going to this location for years ,last little while service and food has been going down hill.
We’ve been served the wrong plate , to have them transfer to the person sitting behind us… not gotten our drinks, I get they can be understaffed but each time it gets worse and worse.
Today was the last time I gave a chance.
We walked in sat down for about 20 mins. To have another family come 5-10 mins after us and she takes their order first after trying to say we’ve been waiting.. that’s how customers are treated? I walked out. And will not be going back. There’s 2 other HH near by go to them.
Atmosphere: 1
Food: 2
Service: 1
rathis seeers Kumu
Good service and the lady who attends is very kind, I will be your client in my stay here, the food is delicious, they make it with love.
Peggy
Delicious 😋 highly recommended
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish & Chips
Brian Burgener
Have been going to this location for more than 10 years. The ownership has changed a number of times but the food portion and quality has always been the same.
Looks like some new owners but not 100% sure maybe it's the corporate company now dictating more how things are being run.
We ordered from them a few months ago and when I go home and opened the bag the box was only half filled where it used to be overflowing.
Decided to order again today they asked if I wanted a full order and I said yes.
I ordered a halibut and chips and a haddock and chips for a total just over $41.
I got the bag to the car decided to look and again a half filled box. I went back in and questioned why the portion was so much smaller and was told it's the same they just now use a bigger box. I said I ordered prior to the new box and said it was half filled. I was told they can't control the kitchen and if I had an issue I should call corporate.
Although I'll be sending an email to corporate in addition to this review I want everyone to know I'll never go back.
There are other places to get fish and chips and offer better value.
I have attached pictures showing what is now concerned a full dinner portion.
I'm sure there are others that feel the same way. I know things have gotten more expensive but increasing prices and offering less that what I got before is not acceptable especially when what they are skimping on are the chips.
At this point I would have to say you no longer get what you pay for and the local staff don't seem to care as they just refer you to the corporate office.
Update: Email was sent to corporate using [email protected] and the email was returned as undeliverable. I guess the stores don't want to deal with customers and even corporate has decided it's not worth dealing with customers.
The Halibut tasted great. The problem was that each portion was so small. Chips were also ordered for 3. The gravey tasted great. So, great flavor, but when ordering for three..drive and pick up....at$47, I'm sorry but I am, along with people I recommend Halibut house to seems a rip off. Upon calling, they seem to not be worried. Great food just WAY over priced. .ripoff!
Lux Brux
Just awful taste and smell, I don’t think it was even cooked thoroughly
Atmosphere: 1
Food: 1
Service: 1
Rosemary Arnold
Loud tv news playing every time . Tired of asking them to turn it down.
Atmosphere: 1
Food: 5
Service: 5
farajazo
I used to order, alwyes halibut and chips Last order was 2 halibuts and chips The fish was like never again pre frozen and straight to the fryer
Şemseddin Gülbay
really very very very rude waiters or owner. Newmarket branch is better
What a horrible place! Sign says open until 8pm but they locked their doors by 7.45pm, what a horrible misrepresentation and they could not care less. NEVER come here!!!!
This Fish & Chips store has been around, in Aurora for a while now.
Seems to have seen better days. The ambience is dated and time seems to have stood still.
From the lunch menu, I ordered a Halibut fish and chips, their most popular item.
The fish was overcooked and the chips were hard on the outside and not crisp.
The server was friendly and courteous.
Atmosphere: 2
Food: 3
Service: 3
Friendly Service and Awesome Haddock Fish and Chips.
Atmosphere: 5
Food: 5
Service: 5
I remember when the fries here were always fresh, never cooked in old oil, but here we are with another post-covid quality drop. Fries in my meal (and other's) were literally a mix of half an old over cooked batch of fries and the other half were undercooked fries, the fish pieces were dark brown (old oil) and the pieces of fish are super thin compared to before.
Atmosphere: 3
Food: 2
Service: 3
As many others, I have been going to this location for years ,last little while service and food has been going down hill.
We’ve been served the wrong plate , to have them transfer to the person sitting behind us… not gotten our drinks, I get they can be understaffed but each time it gets worse and worse.
Today was the last time I gave a chance.
We walked in sat down for about 20 mins. To have another family come 5-10 mins after us and she takes their order first after trying to say we’ve been waiting.. that’s how customers are treated? I walked out. And will not be going back. There’s 2 other HH near by go to them.
Atmosphere: 1
Food: 2
Service: 1
Good service and the lady who attends is very kind, I will be your client in my stay here, the food is delicious, they make it with love.
Delicious 😋 highly recommended
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish & Chips
Have been going to this location for more than 10 years. The ownership has changed a number of times but the food portion and quality has always been the same.
Looks like some new owners but not 100% sure maybe it's the corporate company now dictating more how things are being run.
We ordered from them a few months ago and when I go home and opened the bag the box was only half filled where it used to be overflowing.
Decided to order again today they asked if I wanted a full order and I said yes.
I ordered a halibut and chips and a haddock and chips for a total just over $41.
I got the bag to the car decided to look and again a half filled box. I went back in and questioned why the portion was so much smaller and was told it's the same they just now use a bigger box. I said I ordered prior to the new box and said it was half filled. I was told they can't control the kitchen and if I had an issue I should call corporate.
Although I'll be sending an email to corporate in addition to this review I want everyone to know I'll never go back.
There are other places to get fish and chips and offer better value.
I have attached pictures showing what is now concerned a full dinner portion.
I'm sure there are others that feel the same way.
I know things have gotten more expensive but increasing prices and offering less that what I got before is not acceptable especially when what they are skimping on are the chips.
At this point I would have to say you no longer get what you pay for and the local staff don't seem to care as they just refer you to the corporate office.
Update: Email was sent to corporate using [email protected] and the email was returned as undeliverable. I guess the stores don't want to deal with customers and even corporate has decided it's not worth dealing with customers.
Atmosphere: 3
Food: 1
Service: 1
Delicious ? highly recommended
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fish & Chips
Great food great service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The Halibut tasted great. The problem was that each portion was so small. Chips were also ordered for 3. The gravey tasted great. So, great flavor, but when ordering for three..drive and pick up....at$47, I'm sorry but I am, along with people I recommend Halibut house to seems a rip off. Upon calling, they seem to not be worried. Great food just WAY over priced. .ripoff!
Just awful taste and smell, I don’t think it was even cooked thoroughly
Atmosphere: 1
Food: 1
Service: 1
Loud tv news playing every time . Tired of asking them to turn it down.
Atmosphere: 1
Food: 5
Service: 5
I used to order, alwyes halibut and chips
Last order was 2 halibuts and chips
The fish was like never again pre frozen and straight to the fryer
really very very very rude waiters or owner. Newmarket branch is better
Atmosphere: 1
Food: 1
Service: 1
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