Possibly one of the worst McD’s around. Orders are consistently wrong, vagrants sleep in the bathroom stalls, the place is a mess, and staff are tragically disorganized and miss managed. I can honestly say I don’t think I’ve been to a fast food restaurant where staff go so far out of their way to show customers how little they care. It seems like a miserable place to work.
Atmosphere: 1
Food: 3
Service: 1
milad molaee
I ordered food from this location and paid for the order, delivery fee, and tip. The food was wrong, incomplete, and we also found hair in the food, which is completely unacceptable.
When I called to report the issue, they hung up on me. I was then forced to drive at 11:30 PM in the snow to the restaurant myself. When I arrived, the staff were extremely rude, irresponsible, and unprofessional. Instead of taking responsibility for their own mistake, they told me to “contact Skip” and said it was not their problem.
This was the worst customer service experience I have ever had. Finding hair in food is a serious hygiene issue, and the way this location handled it shows a total lack of respect for customers. I do not recommend this branch to anyone.
Atmosphere: 1
Food: 1
Service: 1
andrew c
They didn't put my big Mac in the bag big fail
Farzad Amd
Takes forever to get your food in drive through
Service: 1
Stephen
Habanero chicken burger patty is to small for the buns. Feel like I am eating more bread then patty. The patty is dry and shrivelled like its been sitting in a heater. I still ate the damn thing.
Ordered 20 nuggets to get 1 bbq sauce and 2 honey how can your ownership be so cheap
Atmosphere: 2
Food: 1
Service: 2
Mu Tian
Just average
Atmosphere: 2
Food: 3
Service: 2
J S
Slow service. Very slow service . Rude staff . Disappointing . Miss when McDonalds actually used to be good . Why have they gone so far downhill ??
Shae White
I am sad that I have to write this because the rest of the staff is amazing, but I had an experience with “Sasha” who refused to serve my girlfriend and I the cookies that we normally very happily receive from this location.
There are likely several employees at this restaurant who could confirm the guy and the girl that come between 2-5am and order 10 chocolate chip cookies and 2 brownies, really like their cookies.
We have NEVER had an issue, and it has always been a more than pleasant experience to preface the delicious cookies.
We really like the cookies, and have grown fond of the people that normally serve them to us because they seem to understand how delicious the cookies are.
Sasha (if that is her real name), without hesitation stripped us of the joy associated with our frequent food endeavour.
She was incredibly rude, She lied about not having cookies to make, Lied about reasons why she couldn’t make them; There was a cookie paradox that she was caught in that ultimately lead to the exposure that she simply just didn’t want to make the cookies.
We ended up driving to another McDonald’s to obtain our cookies,
Drove BACK to inform Sasha that we obtained the cookies, And coincidentally enough we were approached by another unfortunate patron who proceeded to ask US if we were having a terrible time with the lady in the drive through as well.
And then upon coming here to make this review I am reading what I can only assume are reviews left for her poor, cookie-hating attitude from over 4 months ago.
In conclusion, We got our cookies despite Sasha’s efforts to ruin our night.
I would like to make it clear that each and every other employee we have dealt with has been stellar, and have become regular parts of our evenings.
This review is left for Sasha alone, The Cookie Monster that doesn’t like to make cookies.
Atmosphere: 1
Food: 4
Service: 1
Matthew antunes
Absolutely terrible long wait times the people back there have no clue what they’re doing. Constantly missing items after multiple repeated easy instructions to follow it’s not that hard.
Atmosphere: 1
Food: 1
Service: 1
Anas Usman
Lady working at night needs some lessons on manners and customer service Bitter and rude for no reason
The staff doesn’t care whether you wait longer more than 2 hours. Poor customer service. Rude and disrespectful unprofessional staff and service delivery.
Atmosphere: 1
Food: 1
Service: 1
Account Offline
Thursday, September 11, 2025 @ 8:30pm
Diego and Luca are the friendliest, sweetest staff members I've ever had the pleasure of having encountered at a McDonald's drive thru! The service and the food was excellent!
Atmosphere: 5
Food: 5
Service: 5
Lucas Fitingof
Order took over 12 minutes to be ready. I observed drive-thru and restaurant not being very busy.
When order was given, the supervisor almost forgot to give me the milk that came with the happy meal.
Sweet and sour sauce was missing from the order. I had to specially ask for it afterward which was a huge inconvenience as I was with my 3-year-old nephew.
I asked for no salt on the fries. I tasted salt. It was not done properly based on past experiences.
Spilled drink near garbage area. I had to remind employees to clean it twice. They forgot to clean it. Posed a safety risk to the 3-year-old toddler. It wasn't a priority for them to clean until I reminded the supervisor a 2nd time.
Couldn't use bathroom to wash my hands due to plumbing issue.
Red leather-like seating surfaces throughout the restaurant were destroyed. Big chunks of foam missing and my 3-year-old nephew kept pointing and asking what is this?...
From what I notice, management at this location has gone downhill significantly.
Another concern, employees tend to ignore customers inside the restaurant because they pay more attention to the drive-thru. Drive-thru wasn't busy so that is strange why.
McDonald's was known in the distant past as being a place for toddlers and also a place that did well in a fast paced environment. Today's experience was nothing what McDonald's brand is historically known for. Worst experience so far at this Aurora location.
Atmosphere: 1
Food: 1
Service: 1
Button1234 Johnson
McDonald's used to be one of those places you can go with family and enjoy. Within the last 9 years I've lived here this McDonald's can never get things right. You order on the app items are missing they don't care to make up for it, Nor advise you , I don't get refunded, please do better.
Atmosphere: 2
Food: 2
Service: 1
Olivia Hall
DIRTIEST MCDONALD'S IVE EVER BEEN IN! Ew yucky. No tp in washroom. Cold food. Gross tables. Yucky yucky. Pls clean.
Possibly one of the worst McD’s around. Orders are consistently wrong, vagrants sleep in the bathroom stalls, the place is a mess, and staff are tragically disorganized and miss managed. I can honestly say I don’t think I’ve been to a fast food restaurant where staff go so far out of their way to show customers how little they care. It seems like a miserable place to work.
Atmosphere: 1
Food: 3
Service: 1
I ordered food from this location and paid for the order, delivery fee, and tip. The food was wrong, incomplete, and we also found hair in the food, which is completely unacceptable.
When I called to report the issue, they hung up on me. I was then forced to drive at 11:30 PM in the snow to the restaurant myself. When I arrived, the staff were extremely rude, irresponsible, and unprofessional. Instead of taking responsibility for their own mistake, they told me to “contact Skip” and said it was not their problem.
This was the worst customer service experience I have ever had. Finding hair in food is a serious hygiene issue, and the way this location handled it shows a total lack of respect for customers. I do not recommend this branch to anyone.
Atmosphere: 1
Food: 1
Service: 1
They didn't put my big Mac in the bag big fail
Takes forever to get your food in drive through
Service: 1
Habanero chicken burger patty is to small for the buns. Feel like I am eating more bread then patty. The patty is dry and shrivelled like its been sitting in a heater. I still ate the damn thing.
Ordered 20 nuggets to get 1 bbq sauce and 2 honey how can your ownership be so cheap
Atmosphere: 2
Food: 1
Service: 2
Just average
Atmosphere: 2
Food: 3
Service: 2
Slow service. Very slow service . Rude staff . Disappointing . Miss when McDonalds actually used to be good . Why have they gone so far downhill ??
I am sad that I have to write this because the rest of the staff is amazing, but I had an experience with “Sasha” who refused to serve my girlfriend and I the cookies that we normally very happily receive from this location.
There are likely several employees at this restaurant who could confirm the guy and the girl that come between 2-5am and order 10 chocolate chip cookies and 2 brownies, really like their cookies.
We have NEVER had an issue, and it has always been a more than pleasant experience to preface the delicious cookies.
We really like the cookies, and have grown fond of the people that normally serve them to us because they seem to understand how delicious the cookies are.
Sasha (if that is her real name), without hesitation stripped us of the joy associated with our frequent food endeavour.
She was incredibly rude,
She lied about not having cookies to make,
Lied about reasons why she couldn’t make them;
There was a cookie paradox that she was caught in that ultimately lead to the exposure that she simply just didn’t want to make the cookies.
We ended up driving to another McDonald’s to obtain our cookies,
Drove BACK to inform Sasha that we obtained the cookies,
And coincidentally enough we were approached by another unfortunate patron who proceeded to ask US if we were having a terrible time with the lady in the drive through as well.
And then upon coming here to make this review I am reading what I can only assume are reviews left for her poor, cookie-hating attitude from over 4 months ago.
In conclusion,
We got our cookies despite Sasha’s efforts to ruin our night.
I would like to make it clear that each and every other employee we have dealt with has been stellar, and have become regular parts of our evenings.
This review is left for Sasha alone,
The Cookie Monster that doesn’t like to make cookies.
Atmosphere: 1
Food: 4
Service: 1
Absolutely terrible long wait times the people back there have no clue what they’re doing. Constantly missing items after multiple repeated easy instructions to follow it’s not that hard.
Atmosphere: 1
Food: 1
Service: 1
Lady working at night needs some lessons on manners and customer service
Bitter and rude for no reason
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The staff doesn’t care whether you wait longer more than 2 hours. Poor customer service. Rude and disrespectful unprofessional staff and service delivery.
Atmosphere: 1
Food: 1
Service: 1
Thursday, September 11, 2025 @ 8:30pm
Diego and Luca are the friendliest, sweetest staff members I've ever had the pleasure of having encountered at a McDonald's drive thru! The service and the food was excellent!
Atmosphere: 5
Food: 5
Service: 5
Order took over 12 minutes to be ready. I observed drive-thru and restaurant not being very busy.
When order was given, the supervisor almost forgot to give me the milk that came with the happy meal.
Sweet and sour sauce was missing from the order. I had to specially ask for it afterward which was a huge inconvenience as I was with my 3-year-old nephew.
I asked for no salt on the fries. I tasted salt. It was not done properly based on past experiences.
Spilled drink near garbage area. I had to remind employees to clean it twice. They forgot to clean it. Posed a safety risk to the 3-year-old toddler. It wasn't a priority for them to clean until I reminded the supervisor a 2nd time.
Couldn't use bathroom to wash my hands due to plumbing issue.
Red leather-like seating surfaces throughout the restaurant were destroyed. Big chunks of foam missing and my 3-year-old nephew kept pointing and asking what is this?...
From what I notice, management at this location has gone downhill significantly.
Another concern, employees tend to ignore customers inside the restaurant because they pay more attention to the drive-thru. Drive-thru wasn't busy so that is strange why.
McDonald's was known in the distant past as being a place for toddlers and also a place that did well in a fast paced environment. Today's experience was nothing what McDonald's brand is historically known for. Worst experience so far at this Aurora location.
Atmosphere: 1
Food: 1
Service: 1
McDonald's used to be one of those places you can go with family and enjoy. Within the last 9 years I've lived here this McDonald's can never get things right. You order on the app items are missing they don't care to make up for it, Nor advise you , I don't get refunded, please do better.
Atmosphere: 2
Food: 2
Service: 1
DIRTIEST MCDONALD'S IVE EVER BEEN IN! Ew yucky. No tp in washroom. Cold food. Gross tables. Yucky yucky. Pls clean.
Atmosphere: 1
Food: 1
Service: 2
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