Pedram is THE GOAT! He was super friendly and very funny and even offered to remake my drink when he thought I didn’t like it. You go Pedram😜
Atmosphere: 5
Food: 5
Service: 5
Angela Petta
The staff make it a point to remember you, your regular order, and it feels genuinely like you are welcomed.
Atmosphere: 5
Food: 5
Service: 5
Houman Bagheri
When a customer walks into a coffee shop, restaurant, or any business, the very first thing they expect is attention, a polite greeting, and a warm, respectful attitude — not being ignored.
Unfortunately, this has been a recurring issue at Starbucks Aurora (Yonge St.) Even when there is no line at all, I often end up waiting more than five minutes (sometimes longer), while four staff members are visibly working but no one approaches to take my order. Eventually, I find myself having to go up and ask who I should speak to, and the response is usually dismissive, as if my presence doesn’t matter.
At first, I thought maybe I was expecting too much, but over multiple visits, I’ve seen the same behavior not only toward me but toward other walk-in customers as well. It almost feels as though in this location, in-store guests are treated as far less important than drive-thru customers.
It’s disappointing to see how little attention is given to basic customer service standards here. A smile and a simple acknowledgment would make a world of difference.
Atmosphere: 2
Food: 4
Service: 2
rick J
Friendly staff
Atmosphere: 5
Food: 5
Service: 5
Urimiya (Light)
Was under the impression that frappucino drinks always come with a dome lid even if the customer asks for no whipped topping.
I got a flad lid. That is the only thing preventing me from giving a full 5 stars, but otherwise everything is good. Service was fast and the interior was clean and welcoming.
Atmosphere: 4
Food: 5
Service: 4
Selin
The people were so nice and they even put queen in my name which made my day!
Atmosphere: 5
Food: 5
Service: 5
Frank Sodonis
Honestly not a single overpriced beverage in there that I like. Overly fansified drinks to justify the cost. Only reason I was there was to meet with some old friends. Will suggest a regular coffee and doughnuts place for our next get together.
Atmosphere: 2
Food: 1
Service: 4
VeeKay10
Usually great but today they gave ice in a drink I specified no ice in, then charged me full price and said they didn’t have the panini I asked for…
Atmosphere: 4
Food: 4
Service: 1
Sergey
Terrible customer service and weak coffee. I have visited many Starbucks locations, and this is one of the worst. The customer service here is often rude, disingenuous, unprofessional, and unfriendly. There is a serious attitude problem, especially among the female staff. The service is painfully slow, with minimal interaction between the staff and patrons. They act superior to their customers, constantly chatting and pretending to be busy while customers wait. The coffee drinks are often weak and poorly prepared. You're way better off going to Tim Hortons or a local café.
Pedram is THE GOAT! He was super friendly and very funny and even offered to remake my drink when he thought I didn’t like it. You go Pedram😜
Atmosphere: 5
Food: 5
Service: 5
The staff make it a point to remember you, your regular order, and it feels genuinely like you are welcomed.
Atmosphere: 5
Food: 5
Service: 5
When a customer walks into a coffee shop, restaurant, or any business, the very first thing they expect is attention, a polite greeting, and a warm, respectful attitude — not being ignored.
Unfortunately, this has been a recurring issue at Starbucks Aurora (Yonge St.) Even when there is no line at all, I often end up waiting more than five minutes (sometimes longer), while four staff members are visibly working but no one approaches to take my order. Eventually, I find myself having to go up and ask who I should speak to, and the response is usually dismissive, as if my presence doesn’t matter.
At first, I thought maybe I was expecting too much, but over multiple visits, I’ve seen the same behavior not only toward me but toward other walk-in customers as well. It almost feels as though in this location, in-store guests are treated as far less important than drive-thru customers.
It’s disappointing to see how little attention is given to basic customer service standards here. A smile and a simple acknowledgment would make a world of difference.
Atmosphere: 2
Food: 4
Service: 2
Friendly staff
Atmosphere: 5
Food: 5
Service: 5
Was under the impression that frappucino drinks always come with a dome lid even if the customer asks for no whipped topping.
I got a flad lid. That is the only thing preventing me from giving a full 5 stars, but otherwise everything is good. Service was fast and the interior was clean and welcoming.
Atmosphere: 4
Food: 5
Service: 4
The people were so nice and they even put queen in my name which made my day!
Atmosphere: 5
Food: 5
Service: 5
Honestly not a single overpriced beverage in there that I like. Overly fansified drinks to justify the cost. Only reason I was there was to meet with some old friends. Will suggest a regular coffee and doughnuts place for our next get together.
Atmosphere: 2
Food: 1
Service: 4
Usually great but today they gave ice in a drink I specified no ice in, then charged me full price and said they didn’t have the panini I asked for…
Atmosphere: 4
Food: 4
Service: 1
Terrible customer service and weak coffee. I have visited many Starbucks locations, and this is one of the worst. The customer service here is often rude, disingenuous, unprofessional, and unfriendly. There is a serious attitude problem, especially among the female staff. The service is painfully slow, with minimal interaction between the staff and patrons. They act superior to their customers, constantly chatting and pretending to be busy while customers wait. The coffee drinks are often weak and poorly prepared. You're way better off going to Tim Hortons or a local café.
Atmosphere: 2
Food: 2
Service: 1
No seats inside, only outside seating.
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
Always a friendly smile and prompt service at the drive-thru
Atmosphere: 5
Service: 5
Busy and lively spot
Atmosphere: 5
Food: 5
Service: 5
Terribly slow service, was ignored the entire time. Took over 20 minutes to make 2 coffees. Go down the road to any other Starbucks.
Service: 1
Great place for students to study and enjoy a couple of the beverages on offer
Parking: Lots of parking beside the building.
Atmosphere: 5
Food: 5
Service: 5
Brutal customer service and even worse coffee.
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