This is usually my favorite Timmys. However my last order was wrong. And the lady argued with me that it was right. Its frustrating the how bad customer service has gotten
Atmosphere: 4
Food: 3
Service: 2
Carrie-ann Labelle
Friendly staff and quick service!
Atmosphere: 5
Food: 5
Service: 5
Mercedes Zazulak
Friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Cory Pakkala
I'd like to make sure that the morning full-time baker and sandwich lady are excluded in this review. They say hi, are polite, and will serve customers when needed.
Today was the last straw. I use the mobile app every morning at 5:05 am. 1 out of 5 times, the iced coffee is made with cream and not milk like the order says. They will insist it's cream but when they make it again, there is a clear difference in colour. I returned at 10:00 am(ish) again using the mobile app. As usual I have to wait until 6 cars in the drive thru get served and at least 4 customers. Today some girl ordered 14 coffees and the supervisor asked the drive thru girl to serve the next customer because he would have to wait. She took his order and made his 2 coffees and returned to the window as I stood there in disbelief staring and my two tickets still in the printer and not being served. A few more cars got served in the drive thru while I again patiently waited. I finally walked over to the shift supervisor and said to cancel my mobile because I'm obviously not going to be served. Keep in mind my order gets placed at least 3 minutes before I even walk in the store, I learned this a while back that drive thru has top priority. Mobile lets you skip the line but you must wait 80% of the time for all customers to be served. Now in the mornings I'll take 10 extra minutes to get to work and hit the Chelmsford one. I think it's the same owner but the staff did greet me.
The Azilda store has gone downhill in the last 6 months. Nobody greets you, smiles, apologizes for making an order wrong, or even wishes you a nice day. Customer service at the location is lacking in the biggest way. Put one more person on at 5:00am for front counter instead of two people in the drive thru, then they can float when needed. There is no reason why the sandwich lady or baker girl needs to serve customers, they have their own work. And for that one staff member that parks near the door, I'm tired of having to park far so you don't have the walk.
Long winded review, but I had enough.
Atmosphere: 4
Food: 3
Service: 1
Shannon “BeautyShananigenz” DaCannon
I love coming here everthing is super fresh and clean and the staff is really clean.
Atmosphere: 5
Food: 5
Service: 5
Mariah Walsh
Staff are super nice but my food order is always wrong. Ask for a sausage Belt i always get bacon. Ask for a plain bagel double toasted with cream cheese & bacon, they always forget the bacon. Very frustrating I no longer will get breakfast here just coffee.
Atmosphere: 4
Food: 1
Service: 1
Delilah rose
Tim Hortons never disappoints! The coffee is always fresh and the service is fast and friendly. I love stopping here in the morning—great atmosphere and delicious food every time. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Jay Timalsina
This Tim Hortons location is always clean and welcoming. The staff are polite, quick, and make sure every order is right. For me this is one of the best in town😇🇳🇵
Atmosphere: 5
Food: 5
Service: 5
Caroline Montpellier
Very clean. Service was quick.
Atmosphere: 5
Food: 5
Service: 5
Alyssa Montpellier
I visit here often, the staff is very friendly and quick! It’s always very clean and tidy. Coffee is fresh and the donuts are always very good, you can tell they are made daily! I highly recommend stopping in.
Everyone was super friendly and fast. The restaurant was really clean too
Atmosphere: 5
Food: 5
Service: 5
John Jose
One of the best tim hortons in sudbury. Friendly staff and very clean restaurant. Manager Anna is extremely friendly.
Atmosphere: 5
Food: 5
Service: 5
Danika Vincent
Manager is very friendly, staff is great, got my order right and quick! Love the azilda Tim Hortons!
Atmosphere: 5
Food: 5
Service: 5
Daniel Smith
I had a very unpleasant experience at this Tim Hortons. The manager, was being unprofessional and unhygienic. I witnessed her kissing and touching a toddler, then going straight to handle food and serve customers without washing her hands. This is extremely concerning from a health and safety perspective, especially since managers are supposed to set the example for the rest of the staff. I find this unacceptable, and I will not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
Erika Duchene
My service date was Wednesday, September 23, 2025 shortly after 1pm. Shout outs to the young lady who took care of my complex order. The service was polite and professional. Keep up the great work!
This is usually my favorite Timmys. However my last order was wrong. And the lady argued with me that it was right. Its frustrating the how bad customer service has gotten
Atmosphere: 4
Food: 3
Service: 2
Friendly staff and quick service!
Atmosphere: 5
Food: 5
Service: 5
Friendly staff!
Atmosphere: 5
Food: 5
Service: 5
I'd like to make sure that the morning full-time baker and sandwich lady are excluded in this review. They say hi, are polite, and will serve customers when needed.
Today was the last straw. I use the mobile app every morning at 5:05 am. 1 out of 5 times, the iced coffee is made with cream and not milk like the order says. They will insist it's cream but when they make it again, there is a clear difference in colour. I returned at 10:00 am(ish) again using the mobile app. As usual I have to wait until 6 cars in the drive thru get served and at least 4 customers. Today some girl ordered 14 coffees and the supervisor asked the drive thru girl to serve the next customer because he would have to wait. She took his order and made his 2 coffees and returned to the window as I stood there in disbelief staring and my two tickets still in the printer and not being served. A few more cars got served in the drive thru while I again patiently waited. I finally walked over to the shift supervisor and said to cancel my mobile because I'm obviously not going to be served. Keep in mind my order gets placed at least 3 minutes before I even walk in the store, I learned this a while back that drive thru has top priority. Mobile lets you skip the line but you must wait 80% of the time for all customers to be served. Now in the mornings I'll take 10 extra minutes to get to work and hit the Chelmsford one. I think it's the same owner but the staff did greet me.
The Azilda store has gone downhill in the last 6 months. Nobody greets you, smiles, apologizes for making an order wrong, or even wishes you a nice day. Customer service at the location is lacking in the biggest way. Put one more person on at 5:00am for front counter instead of two people in the drive thru, then they can float when needed. There is no reason why the sandwich lady or baker girl needs to serve customers, they have their own work. And for that one staff member that parks near the door, I'm tired of having to park far so you don't have the walk.
Long winded review, but I had enough.
Atmosphere: 4
Food: 3
Service: 1
I love coming here everthing is super fresh and clean and the staff is really clean.
Atmosphere: 5
Food: 5
Service: 5
Staff are super nice but my food order is always wrong. Ask for a sausage Belt i always get bacon. Ask for a plain bagel double toasted with cream cheese & bacon, they always forget the bacon. Very frustrating I no longer will get breakfast here just coffee.
Atmosphere: 4
Food: 1
Service: 1
Tim Hortons never disappoints! The coffee is always fresh and the service is fast and friendly. I love stopping here in the morning—great atmosphere and delicious food every time. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
This Tim Hortons location is always clean and welcoming. The staff are polite, quick, and make sure every order is right. For me this is one of the best in town😇🇳🇵
Atmosphere: 5
Food: 5
Service: 5
Very clean. Service was quick.
Atmosphere: 5
Food: 5
Service: 5
I visit here often, the staff is very friendly and quick! It’s always very clean and tidy. Coffee is fresh and the donuts are always very good, you can tell they are made daily! I highly recommend stopping in.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Everyone was super friendly and fast. The restaurant was really clean too
Atmosphere: 5
Food: 5
Service: 5
One of the best tim hortons in sudbury. Friendly staff and very clean restaurant. Manager Anna is extremely friendly.
Atmosphere: 5
Food: 5
Service: 5
Manager is very friendly, staff is great, got my order right and quick! Love the azilda Tim Hortons!
Atmosphere: 5
Food: 5
Service: 5
I had a very unpleasant experience at this Tim Hortons. The manager, was being unprofessional and unhygienic. I witnessed her kissing and touching a toddler, then going straight to handle food and serve customers without washing her hands. This is extremely concerning from a health and safety perspective, especially since managers are supposed to set the example for the rest of the staff. I find this unacceptable, and I will not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
My service date was Wednesday, September 23, 2025 shortly after 1pm. Shout outs to the young lady who took care of my complex order. The service was polite and professional. Keep up the great work!
Atmosphere: 5
Food: 5
Service: 5
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