I had a very disappointing experience at the Tim Hortons on Borden. One of the team members, I believe his name was Sanu (not 100 percent sure), was extremely rude and unprofessional during my visit.
Instead of helping, he spoke in a harsh tone and made me feel unwelcome as a customer. This is not the kind of service I expect from a Canadian brand known for friendliness and respect.
Mistakes happen, but basic courtesy should always be there. I hope the management looks into this and provides proper customer service training so future customers do not have to go through the same experience.
Atmosphere: 2
Food: 2
Service: 1
Sonia Albert
Good service and friendly staff
Atmosphere: 5
Food: 5
Service: 5
Nikhil Sahu
Great Service , person named Monis on the drive thru window was polite, and had friendly behaviour, food quality was great
Atmosphere: 5
Food: 5
Service: 5
Sanu Joseph
Hard working team, they deserve all credits. Group of great individuals makes it a great group 👏🏻👏🏻
Atmosphere: 5
Food: 5
Service: 5
Holleigh Rogers
Tried to place a breakfast(food not just coffee) order at 1050am but was told their is no scramble eggs left. They only served eggs until 11 but they’re already out. them when I asked to place a lunch order instead I was told They don’t start taking lunch orders until after 11….
Service: 1
steve mier
I’m guessing that this Tim’s has a new owner, what awful service and food!!! This is the Tim’s in Angus not Borden.
Atmosphere: 2
Food: 1
Service: 1
Melissa Honey
Tim Hortons always delivers quick and efficient service, even during busy hours. The staff are friendly and get every order right the first time. It’s the perfect place to grab a fresh coffee and snack without the wait!
Atmosphere: 5
Food: 5
Service: 5
William Falardeau
Best Tim’s around by far. Food is always fresh, coffee is great and the place is super clean. Staff are the star of the show, great people all around.
Atmosphere: 5
Food: 5
Service: 5
Isabel Mae Galan
Best staff! Always consistent and friendly. Most consistent Tims branch that I've been to.
Had a great experience, crew is very friendly and quick.
Atmosphere: 5
Food: 5
Service: 5
Nafla Parveen
Such a great place for coffee, snacks and foods. Manager and team members are all very friendly and their hospitality is the best. I highly recommend this place. Everything so fresh and especially the coffees are freshly brewed, it tastes amazing.
Atmosphere: 5
Food: 5
Service: 5
Hank Ban
Usually don't eat Tim's but was passing thru and friends bought. Wanted to try this breakfast box (sausage, scrambled eggs, cut up hashbrown, tangy sauce). Took 10 mins for them to make it. Neat concept without committing to a sandwich.
Coffee is, well... blackened water. Avoid the morning coffee rush 0915-0945. Some of the seating has been updated since I've last been here. Thanks for serving those who serve.
Atmosphere: 3
Food: 3
Service: 2
Monis Khan
This Tim Hortons really stands out! As soon as I walked in, one of the staff members greeted me with a warm and friendly wave, even through a busy crowd—something I haven’t experienced at other locations. Despite how crowded it was, the service was quick, efficient, and genuinely welcoming. My coffee was brewed perfectly—hot, smooth, and just the right balance. The food was fresh, and everything came out fast without any delays. I also noticed how clean and well-kept the space was, which made it easy to relax and enjoy my break. That level of hospitality and consistency makes this Timmies a place I always look forward to visiting again.
Atmosphere: 5
Food: 5
Service: 5
The Ordinary Canadian
For how busy they are at times, this is usually a pretty good timmies. The staff do their best to keep things moving and are usually very friendly and welcoming.
I had a very disappointing experience at the Tim Hortons on Borden. One of the team members, I believe his name was Sanu (not 100 percent sure), was extremely rude and unprofessional during my visit.
Instead of helping, he spoke in a harsh tone and made me feel unwelcome as a customer. This is not the kind of service I expect from a Canadian brand known for friendliness and respect.
Mistakes happen, but basic courtesy should always be there. I hope the management looks into this and provides proper customer service training so future customers do not have to go through the same experience.
Atmosphere: 2
Food: 2
Service: 1
Good service and friendly staff
Atmosphere: 5
Food: 5
Service: 5
Great Service , person named Monis on the drive thru window was polite, and had friendly behaviour, food quality was great
Atmosphere: 5
Food: 5
Service: 5
Hard working team, they deserve all credits. Group of great individuals makes it a great group 👏🏻👏🏻
Atmosphere: 5
Food: 5
Service: 5
Tried to place a breakfast(food not just coffee) order at 1050am but was told their is no scramble eggs left. They only served eggs until 11 but they’re already out. them when I asked to place a lunch order instead I was told They don’t start taking lunch orders until after 11….
Service: 1
I’m guessing that this Tim’s has a new owner, what awful service and food!!! This is the Tim’s in Angus not Borden.
Atmosphere: 2
Food: 1
Service: 1
Tim Hortons always delivers quick and efficient service, even during busy hours. The staff are friendly and get every order right the first time. It’s the perfect place to grab a fresh coffee and snack without the wait!
Atmosphere: 5
Food: 5
Service: 5
Best Tim’s around by far. Food is always fresh, coffee is great and the place is super clean. Staff are the star of the show, great people all around.
Atmosphere: 5
Food: 5
Service: 5
Best staff! Always consistent and friendly. Most consistent Tims branch that I've been to.
Atmosphere: 5
Food: 5
Service: 5
Feels nice to be at tim
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Had a great experience, crew is very friendly and quick.
Atmosphere: 5
Food: 5
Service: 5
Such a great place for coffee, snacks and foods. Manager and team members are all very friendly and their hospitality is the best. I highly recommend this place. Everything so fresh and especially the coffees are freshly brewed, it tastes amazing.
Atmosphere: 5
Food: 5
Service: 5
Usually don't eat Tim's but was passing thru and friends bought. Wanted to try this breakfast box (sausage, scrambled eggs, cut up hashbrown, tangy sauce). Took 10 mins for them to make it. Neat concept without committing to a sandwich.
Coffee is, well... blackened water.
Avoid the morning coffee rush 0915-0945. Some of the seating has been updated since I've last been here. Thanks for serving those who serve.
Atmosphere: 3
Food: 3
Service: 2
This Tim Hortons really stands out! As soon as I walked in, one of the staff members greeted me with a warm and friendly wave, even through a busy crowd—something I haven’t experienced at other locations. Despite how crowded it was, the service was quick, efficient, and genuinely welcoming. My coffee was brewed perfectly—hot, smooth, and just the right balance. The food was fresh, and everything came out fast without any delays. I also noticed how clean and well-kept the space was, which made it easy to relax and enjoy my break. That level of hospitality and consistency makes this Timmies a place I always look forward to visiting again.
Atmosphere: 5
Food: 5
Service: 5
For how busy they are at times, this is usually a pretty good timmies. The staff do their best to keep things moving and are usually very friendly and welcoming.
Atmosphere: 3
Food: 3
Service: 4
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