I will not be returning to this place due to the poor service and food quality, which were not up to an acceptable standard.
I ordered a party-size pizza with four toppings, which cost approximately $40. I specifically requested that the first two rows be cheese only, with the toppings applied to the rest of the pizza. At the time of ordering, the employee did not raise any concerns or explain any limitations and proceeded to charge the full amount.
When I received the pizza, the toppings were barely present—essentially just the name of the toppings, not a proper portion. When I politely questioned this, the employee repeatedly cut me off, refused to listen, and insisted that “this is how it’s made.” I asked for his name, which he refused to provide, and when I asked to speak with a manager, I was told only the owner exists.
If you are charging $5 per topping, customers should receive a reasonable amount of toppings. At the very least, there should be transparency at the time of ordering. I also requested a sauce as a courtesy to compensate for the missing toppings, but this was refused without any attempt to resolve the situation.
As a pizza customer and enthusiast, my feedback to the owner is simple: • Ensure toppings match what customers are paying for • Train employees on basic customer communication and professionalism
If the owner is reading this, I would appreciate the opportunity to contact you directly to discuss this experience further
Atmosphere: 1
Food: 1
Service: 1
Mary
They touch the money then make pizza
Atmosphere: 1
Food: 3
Service: 3
Evana Zupancic
Always tastes amazing and the customer service is always so lovely,, will never stop coming here:)
Atmosphere: 5
Food: 5
Service: 5
Joanne France
We ordered pizza tonight- Halloween and the blue jays game. The restaurant was crazy busy but we still received the fantastic friendly service we always get from this staff. They were run off their feet tonight but service and quality was still a priority! Thank you!
Atmosphere: 5
Food: 4
Service: 5
Easton Mal
Good food
Atmosphere: 5
Food: 5
Service: 5
Abzac Bowmanville
Thank you for a very happy employee appreciation lunch!! Great pizza Bowmanville 😊
Atmosphere: 5
Food: 5
Service: 5
beheshta amiri
Terrible Experience – Not Going Back
I visited the Pizza Nova on Highway 2 in Bowmanville and had a really disappointing experience — not just once, but twice.
The first time I went, they gave me a burned slice of pizza, and when I mentioned it, the employee was rude and dismissive instead of offering to fix the issue.
I gave them another chance and went back recently, asking for 3 slices of cheese pizza. They only had 2 left, and I asked politely if they could make just one more. They refused, saying they couldn’t make a single slice until “their timing was done.” That explanation made no sense, and again, the staff were rude and unprofessional.
For a place that specializes in pizza, you’d expect them to be a bit more accommodating — or at least respectful. I won’t be returning to this location. Really disappointed with the quality of food and customer service.
Atmosphere: 1
Food: 1
Service: 1
Penny Carlson
We hadn't had food from Pizza Nova in a very long time. A week or do ago we ordered pizza and wings. The pizza was quite good, and the wings were top notch. I was also pleasantly surprised when I received a voicemail a few days ago, that was a check in courtesy call. IMPRESSED! Pizza Nova Bowmanville, we'll be ordering again.
Food: 4
Service: 4
Joel Wright
The food is good and the service is even better. They make a point of remembering their customers.
Atmosphere: 5
Food: 5
Service: 5
Lisa Z
Owner was so genuine and gracious. He served everyone with a smile made the experience so memorable. Pizza is pizza but when the person who serves you does it with fantastic customer service even though its just a $20/$25 meal , it makes the pizza taste that much better.
I will not be returning to this place due to the poor service and food quality, which were not up to an acceptable standard.
I ordered a party-size pizza with four toppings, which cost approximately $40. I specifically requested that the first two rows be cheese only, with the toppings applied to the rest of the pizza. At the time of ordering, the employee did not raise any concerns or explain any limitations and proceeded to charge the full amount.
When I received the pizza, the toppings were barely present—essentially just the name of the toppings, not a proper portion. When I politely questioned this, the employee repeatedly cut me off, refused to listen, and insisted that “this is how it’s made.” I asked for his name, which he refused to provide, and when I asked to speak with a manager, I was told only the owner exists.
If you are charging $5 per topping, customers should receive a reasonable amount of toppings. At the very least, there should be transparency at the time of ordering. I also requested a sauce as a courtesy to compensate for the missing toppings, but this was refused without any attempt to resolve the situation.
As a pizza customer and enthusiast, my feedback to the owner is simple:
• Ensure toppings match what customers are paying for
• Train employees on basic customer communication and professionalism
If the owner is reading this, I would appreciate the opportunity to contact you directly to discuss this experience further
Atmosphere: 1
Food: 1
Service: 1
They touch the money then make pizza
Atmosphere: 1
Food: 3
Service: 3
Always tastes amazing and the customer service is always so lovely,, will never stop coming here:)
Atmosphere: 5
Food: 5
Service: 5
We ordered pizza tonight- Halloween and the blue jays game. The restaurant was crazy busy but we still received the fantastic friendly service we always get from this staff. They were run off their feet tonight but service and quality was still a priority! Thank you!
Atmosphere: 5
Food: 4
Service: 5
Good food
Atmosphere: 5
Food: 5
Service: 5
Thank you for a very happy employee appreciation lunch!!
Great pizza Bowmanville 😊
Atmosphere: 5
Food: 5
Service: 5
Terrible Experience – Not Going Back
I visited the Pizza Nova on Highway 2 in Bowmanville and had a really disappointing experience — not just once, but twice.
The first time I went, they gave me a burned slice of pizza, and when I mentioned it, the employee was rude and dismissive instead of offering to fix the issue.
I gave them another chance and went back recently, asking for 3 slices of cheese pizza. They only had 2 left, and I asked politely if they could make just one more. They refused, saying they couldn’t make a single slice until “their timing was done.” That explanation made no sense, and again, the staff were rude and unprofessional.
For a place that specializes in pizza, you’d expect them to be a bit more accommodating — or at least respectful. I won’t be returning to this location. Really disappointed with the quality of food and customer service.
Atmosphere: 1
Food: 1
Service: 1
We hadn't had food from Pizza Nova in a very long time. A week or do ago we ordered pizza and wings. The pizza was quite good, and the wings were top notch. I was also pleasantly surprised when I received a voicemail a few days ago, that was a check in courtesy call. IMPRESSED! Pizza Nova Bowmanville, we'll be ordering again.
Food: 4
Service: 4
The food is good and the service is even better. They make a point of remembering their customers.
Atmosphere: 5
Food: 5
Service: 5
Owner was so genuine and gracious. He served everyone with a smile made the experience so memorable. Pizza is pizza but when the person who serves you does it with fantastic customer service even though its just a $20/$25 meal , it makes the pizza taste that much better.
Restaurantji Recommends
Always kind, courteous, friendly service. Pizza that hits all the taste points makes it even better. Will 100% order from here again.
Friendly staff and I always enjoy my pizza. I have enjoyed their hot honey on my pizza as well. Always consistent.
Best pizza I've eaten. The toppings are fresh, the sauce is perfect, and the crust is simply delicious. The owners are so very friendly!!
My pizza was delivered warm at best eta said 6:07 pizza arrived at 6:29 not impressed
Thin crust midume veggie pizza with pineapple! It was one of the best pizza 🍕🍕😋😋
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