We ordered our, so I can’t comment on the atmosphere, however, this is what I can comment on: - two of the five meals we ordered were not delivered - the loaded mashed potatoes were not loaded and came with gravy. To make it worse, they tasted old - the cheesy bread was not cooked. The butter and cheese were both unmelted - the French fries were barely cooked and soggy -the white chicken breast was so dry that even gravy dint do it justice, and the dark meat was so dry that it needed a lot of gravy to choke down
Food: 1
Service: 1
Brooke Malloy
Went to this restaurant last night and it was just a terrible experience. The servers seemed run off their feet. The hostess had to take drink orders because the server was too busy and then we had to waited for some time for the server to come over. We ordered the loaded pirogies to start and they were fairly cold when they got to the table. None of the cheese was melted there was so much sour cream and barely any bacon. They came out with our food. We had to waited for cutlery as they had run out and had to clean more, so our food got cool waiting on that. My son skipped desert because everything including getting simple refills was taking forever. The manager who was working kept rolling his eyes whenever someone brought up an issue which seemed to be frequently. Won’t be back for a while, hopefully they can figure out how to get it together.
Jackie Kroon
I haven’t eaten here for a year and wanted to try again, what a disappointment , delivery was fine, food was cold, tasteless not juicy, I ordered chicken and ribs for my senior dad and I , we almost couldn’t find the chicken the leg was so small I thought it was a quail leg. I will not be eating here or ordering ever again . What a waste of $54.22
Food: 1
Laurette Ginglo
My Son was here visiting from London, England and this is his favorite place. His Grandmother accompanied us.
Atmosphere: 5
Food: 5
Service: 4
Mick MacAdam
Total chaos every time under staffed. They tell you that you can't sit somewhere then right after you they put someone in that spot right after. The service is slow and the hostess in track pants doesn't set a good tone or cleanest vibe
Atmosphere: 1
Food: 2
Service: 1
matt kensington
Came for dinner last night, was sat promptly with Paige, very friendly, very attentive. Thanks!
Atmosphere: 5
Food: 5
Service: 5
winnie bee
Came in for some takeout monday afternoon, super friendly, speedy service, hot food, great portion sizes. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Cindy Gilmore
The server or the kitchen misplaced our order so we waited a very long time for our food with many guests, arriving after us being served before us. When dinner arrived, the chicken was cold. Very little in the way of apology from the staff.
Atmosphere: 3
Food: 2
Service: 2
Christina Sisson
Excellent service and food for a lunch connection with an old friend...cozy atmosphere with a booth...very attentive server...patient with waiting for us trying to catch up and chat
Atmosphere: 5
Food: 5
Service: 5
Kevin Crawford
Went for the all you can eat ribs deal for an extra dollar with my wife. When I asked for more the waitress said that deal is on Mondays only. The website says enjoy “everyday” in its advertising but states Monday only in the details. Anything that appears too good seems like there is always a catch. My wife’s chicken breast was dry and why is the coleslaw so small? Ribs were good, but beware of the details!
Terrible service. Restaurant was empty, but the waitress didn't seem interested in helping the four tables in use.
Got the order wrong. Twice. Drinks and the meal. Half the plate was hot, half cold. Refused the scene card at the end I guess you can't earn points at the Bowmanville location.
Atmosphere: 1
Food: 1
Service: 1
Sara
Would give it a zero star if I could. Horrible staff & experience, would recommend going elsewhere! In the past they had kids eat free for their birthday, so I phoned before proceeding to the bowmanville location. The lady on the phone confirmed to me that they still have kids eat free on their birthday, I drove all the way over there. My daughter was super excited because she loves Swiss chalet. As we were ready to order I reconfirmed kids eat free on their birthday. (It used to show it on the kids menu paper but didn’t this time) waitress was very rude & said no they don’t eat free they get a piece of pie. I explained I had called and spoke to someone who had confirmed 10 mins prior that kids eat free on their birthday and she replied with nope only Wednesdays, it’s safe to say we left. THANKS for ruining my daughter’s birthday!!
Atmosphere: 1
Food: 1
Service: 1
Lauren Goode
Curbside pickup is not actually curbside. You just have to go get your food inside or your food will be cold. The app will say 5 more minutes but your food will not come out.
Food: 5
Service: 3
Erum Khan
This is my third attempt calling Swiss Chalet in Bowmanville to place a pickup order. Every time, the customer service representative says that their phone order portal is closed, even though the restaurant remains open for 3–4 more hours. They advise customers to physically go to the restaurant to place the order and wait there, which is very inconvenient, especially when the phone ordering option is advertised. It’s disappointing that the restaurant closes its phone portal so early and does not acknowledge the inconvenience this causes.
We ordered our, so I can’t comment on the atmosphere, however, this is what I can comment on:
- two of the five meals we ordered were not delivered
- the loaded mashed potatoes were not loaded and came with gravy. To make it worse, they tasted old
- the cheesy bread was not cooked. The butter and cheese were both unmelted
- the French fries were barely cooked and soggy
-the white chicken breast was so dry that even gravy dint do it justice, and the dark meat was so dry that it needed a lot of gravy to choke down
Food: 1
Service: 1
Went to this restaurant last night and it was just a terrible experience. The servers seemed run off their feet. The hostess had to take drink orders because the server was too busy and then we had to waited for some time for the server to come over. We ordered the loaded pirogies to start and they were fairly cold when they got to the table. None of the cheese was melted there was so much sour cream and barely any bacon. They came out with our food. We had to waited for cutlery as they had run out and had to clean more, so our food got cool waiting on that. My son skipped desert because everything including getting simple refills was taking forever. The manager who was working kept rolling his eyes whenever someone brought up an issue which seemed to be frequently. Won’t be back for a while, hopefully they can figure out how to get it together.
I haven’t eaten here for a year and wanted to try again, what a disappointment , delivery was fine, food was cold, tasteless not juicy, I ordered chicken and ribs for my senior dad and I , we almost couldn’t find the chicken the leg was so small I thought it was a quail leg. I will not be eating here or ordering ever again . What a waste of $54.22
Food: 1
My Son was here visiting from London, England and this is his favorite place. His Grandmother accompanied us.
Atmosphere: 5
Food: 5
Service: 4
Total chaos every time under staffed. They tell you that you can't sit somewhere then right after you they put someone in that spot right after. The service is slow and the hostess in track pants doesn't set a good tone or cleanest vibe
Atmosphere: 1
Food: 2
Service: 1
Came for dinner last night, was sat promptly with Paige, very friendly, very attentive. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Came in for some takeout monday afternoon, super friendly, speedy service, hot food, great portion sizes. Thank you!
Atmosphere: 5
Food: 5
Service: 5
The server or the kitchen misplaced our order so we waited a very long time for our food with many guests, arriving after us being served before us. When dinner arrived, the chicken was cold. Very little in the way of apology from the staff.
Atmosphere: 3
Food: 2
Service: 2
Excellent service and food for a lunch connection with an old friend...cozy atmosphere with a booth...very attentive server...patient with waiting for us trying to catch up and chat
Atmosphere: 5
Food: 5
Service: 5
Went for the all you can eat ribs deal for an extra dollar with my wife. When I asked for more the waitress said that deal is on Mondays only. The website says enjoy “everyday” in its advertising but states Monday only in the details. Anything that appears too good seems like there is
always a catch. My wife’s chicken breast was dry and why is the coleslaw so small?
Ribs were good, but beware of the details!
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
Excellent every time we visit.
Atmosphere: 5
Food: 5
Service: 5
Terrible service. Restaurant was empty, but the waitress didn't seem interested in helping the four tables in use.
Got the order wrong. Twice. Drinks and the meal. Half the plate was hot, half cold. Refused the scene card at the end I guess you can't earn points at the Bowmanville location.
Atmosphere: 1
Food: 1
Service: 1
Would give it a zero star if I could. Horrible staff & experience, would recommend going elsewhere!
In the past they had kids eat free for their birthday, so I phoned before proceeding to the bowmanville location. The lady on the phone confirmed to me that they still have kids eat free on their birthday, I drove all the way over there. My daughter was super excited because she loves Swiss chalet. As we were ready to order I reconfirmed kids eat free on their birthday. (It used to show it on the kids menu paper but didn’t this time) waitress was very rude & said no they don’t eat free they get a piece of pie. I explained I had called and spoke to someone who had confirmed 10 mins prior that kids eat free on their birthday and she replied with nope only Wednesdays, it’s safe to say we left. THANKS for ruining my daughter’s birthday!!
Atmosphere: 1
Food: 1
Service: 1
Curbside pickup is not actually curbside. You just have to go get your food inside or your food will be cold. The app will say 5 more minutes but your food will not come out.
Food: 5
Service: 3
This is my third attempt calling Swiss Chalet in Bowmanville to place a pickup order. Every time, the customer service representative says that their phone order portal is closed, even though the restaurant remains open for 3–4 more hours. They advise customers to physically go to the restaurant to place the order and wait there, which is very inconvenient, especially when the phone ordering option is advertised. It’s disappointing that the restaurant closes its phone portal so early and does not acknowledge the inconvenience this causes.
Service: 1
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