McDonald’s

Horrible.
This used to be the best McDonalds on the planet.
We left Bracebridge for 10years & came back to a complete change here.

We came in a few days ago for Breakfast, it was cold, under toasted & under whelming.
Didn't think much of it.
I mean it's McDonald's right?

Then I came in myself for an bite today.
I went to the washroom to wash my hands for 30seconds & the entire order was ready. Thought it was a bit fast but hey!

I sit down, pick up my burger & there is a bunch of brown sludge grease in my wrapper. I still eat the burger & it's cold & old.
It's McDonald's right?
I eat another bite & tell myself not to settle.

This is where the reason for this review comes in.
I approach the counter & tell the worker it's cold.
He begins to argue with me, tell me I was in the washroom for 10minutes & that's why. I hadn't even been in the building for more than 5minutes.
He argues some more until the head manager enters the situation.
I tell them all I want is hot food.
I'm telling them it's cold & all they could do was defend the situation.
I'm also polite as can be but starting paying my patience at the end.

No one apologizes for the situation, she questions the kitchen team about the longevity of the meat & they mumble something.

At the end of the day, I got served old & cold burgers & no one cared.
Customer service has completely left this business.

This is so sad as we used to love it here.

Won't be coming back to this business anytime soon.

Atmosphere: 3

Food: 1

Service: 1

Not sanitary garbage all over the floor in the dining room. And in the kitchen area, two managers standing around talking about their weekend while employees tossed food onto the floor, kicking it under tables. An absolute mess for a big chain like McDonald's

Atmosphere: 1

Food: 2

Service: 2

**STAR RATING MEANS NOTHING, PAY NO ATTENTION**

After about 15+ messed up orders I'm done. The night staff have the competency of a small child. Drinks not fully filled. Ask for no ice you get 30% less pop, they don't top it up. The food at night is hit or miss. You might get a good burger or you might get something that looks like it fell off the stage of a rocky horror picture show. The fries only come fresh at night when there's 3 cars in the line up because well they have no choice but to make fresh fries. I used to buy the 20pc nugget share box. Stopped doing that due to them being rubber bands 40% of the time. My big Mac tonight looked the like person making it was blind folded, It's extremely bad for a fast food company to have such little training, that the customer has to re-prepare the burger correctly to be eaten. ALSO PLEASE EXPLAIN TO ME WHY MY BIG MAC HAS A PROFUSE FLAVOR OF TUMERIC?????? The staff have absolutely terrible time communicating well, it's a guessing game. Literally feel like I'm slow talking to small kids sometimes. Drive threw gave me a pop with no syrup which please explain why root beer which is dark in color, pours into the cup nearly clear and the staff didn't catch it, ITS IN FRONT OF YOURE FACE, and it's happened way to many times not to mention. At this point, to me its almost comical the consistent failures.

The only good part about this location is the two older ladies that work the early morning shift. They seem to not screw things up like night shift. Those two older ladies deserve a damm trophy, and they actually say good morning. Food is always correct and we'll made when they seem to be working. Kudos to them!

This restaurant has to do some serious retraining and the owners need to be more present to instill proper food service standards.

Atmosphere: 5

Food: 5

Service: 5

This was the worst! This was how my big Mac came, I also ordered 20 nuggets, got 16. The guy behind making the food in the back ground was wiping the counter where the food was made with bare hands and then continued to make the food with his bare hand, not even washed. The only thing good here was all the family's having fun with their kids! My question is where did mc Donald's standards go?

Atmosphere: 4

Food: 1

Service: 2

You just stand there and wait for someone to notice you, and they never have decaff coffee ready to go

Atmosphere: 2

Food: 3

Service: 1

Food order was correct, restaurant was clean including bathrooms.

Atmosphere: 5

Food: 5

Service: 5

Gave me the wrong berger holy shit

Atmosphere: 1

Food: 1

Service: 1

I stop here every morning best McDonald's around here staff are great service is quick and friendly coffee is 100 times better than timmies hands down

Atmosphere: 5

Food: 4

Service: 5

Drive through available. Indoor seating and dining is also the typical Mc D kind of seating. Ample parking.
All options on menu generally available.
Good option to grab a quick bite while transiting through BraceBride.

Atmosphere: 4

Food: 4

Service: 4

Ordered and pay for double BLT but gave single patty. No sauce for my 6 piece nuggets. Please train your employees!

Atmosphere: 1

Food: 2

Service: 1

Clean bathrooms and hot coffee every time across Ontario

Atmosphere: 5

Food: 5

Service: 5

Around 7pm a group of rowdy children were hanging around and getting food in store. The manager (I assume) handled these rowdy children very well. He set boundaries to help keep the store running well, protected his associates from extra hassle and clean up, and dealt with these kids respectfully and sternly. This is what a manager should strive for. If he isn't a manager, he should be with how well it was managed. Well done.

Atmosphere: 5

Food: 5

Service: 5

Staff here way better than Gravenhurst.

Atmosphere: 4

Food: 4

Service: 5

The McDonald’s in Bracebridge is consistently a great stop. The staff are always friendly and go out of their way to help, whether it’s connecting to the Wi-Fi or assisting with the app. The restaurant is always clean and well-kept, making the experience smooth and enjoyable every time.

Atmosphere: 5

Food: 5

Service: 5

This place wasn't buzy.
We were in and out with our food in a few minutes.
The washrooms was clean.

Atmosphere: 5

Food: 5

Service: 5