Hand down Best pizza we ever had. I wish I knew the employee' name.
Atmosphere: 5
Food: 5
Service: 5
Gupi Saini
I just had the most Delicious pizza at pizzaville.The pizza looked good and tasted amazing .literally šÆšÆ delivery drivers are friendly and my pizza was on time . service much appreciated.Will deinitely try their BBQ chicken pizza next time.
Atmosphere: 5
Food: 5
Service: 5
Tyler Hiles
Literally horrible wait times. Told 25 minutes 40 minutes later came back pizza wasnāt even in the oven. Bro what.
Atmosphere: 1
Food: 5
Service: 1
Parljot Singh
really good pizza and pizza drivers are so nice to speak very humble owner down to earth always help customers
Atmosphere: 5
Food: 5
Service: 5
Susz Kulung
I ordered 8 pieces chicken wings, 1 bottle coke and garlic bread. To start with it shows items delivered at 7:15 pm but did not receive order until 8pm. I had to call customer care 2 times. Secondly the delivery Indian guy asked me if I have had made payment so I did say yes , then I showed my email payment made via card and also the dash door apps proof of delivery yet he still asked me are you sure you made the payment? Lastly, I realised he did not give coke which I have had ordered . By the time i turned to him, he was gone. Itā was an awful experience with the delivery. I am expecting my refund for my coke which I made payment via card. Hope this review will create alert for the new customers.
Guy Speicher
Pizza cold, not even in an insulated bag, pop hot. Finally delivered 30 minutes later than quoted. Im 2 blocks from the store, longtime customer. Was a great place...not anymore.
Service: 1
Muskoka Girl
Best Panzerotti and flipped slices!! Thank you for the great service.
Atmosphere: 5
Food: 5
Service: 5
S McRae
The food is real - by that i mean, the toppings are legit. Example: Bacon is strips of bacon, not bacon bits. The drivers are always so friendly. The service is prompt and delivery is a bonus in my neck of the woods. Thank you for being part of our family take out nights!!
Atmosphere: 4
Food: 5
Service: 5
Andrew
I strongly suggest you eliminate the ātippingā option for walk in & pick up orders. When I place my order online and drive to pick it up myself, I deserve the tip. You can see the difference with the staff too when someone does tip vs who doesnāt. I just got a slice for lunch. The gentleman in front of me tipped and the employee was super kind. I didnāt and she placed my slice in the counter and walked away. Insane. Itās not fair to ask customers to pay more nor having employees expect a tip for just doing their same standard job. Itās a terrible model. Remove the tip please!!!
No doubt pizza was so good but the guy was so rude . I was asking for deals and his response why r u asking for deals . No politeness he was rude
Atmosphere: 4
Food: 5
Service: 5
Aaron High
Iāve been a loyal Pizzaville customer for years and even worked there for a time. It used to be my go-to for great pizza, but sadly, itās become an atrocity compared to its former self. If youāre craving pizza, save yourself the frustration, skip Pizzaville and order a fulfilling pizza from Nickās.
The quality has dropped significantly. For instance, āextra cheeseā doesnāt mean more cheeseāit just means they sprinkle it on top of the toppings. I've watched this in action with my own eyes. *Pro Tip* If you actually want more cheese, youāre better off ordering double or triple cheese. They also consistently forget to add cheddar or feta to pizzas, even when itās requested.
The app has an issue registering double pepperoni ordersāyouāll need to call in. This problem has been around for ages, but it hasnāt been addressed. Lately the pizzas are often slightly undercooked, which seems like an attempt to increase their shelf life. Iāve started ordering mine well-done, which I shouldnāt have to do every time.
Recently, I ordered an expensive custom pizza and was delivered a plain pepperoni instead. Calling the head office about mistakes like this is pointless. After multiple issues, I was offered a single $5 coupon. This doesn't even come close to covering the cost of the toppings for the multiple pizzas I've received that were made incorrectly. Combine that with the fact that nearly every order has an error, and Iāve grown tired of complaining. Keep in mind I usually order 35-50$ per pizza, so I'm absolutely willing to spend the $$ for a quality product.
The sides arenāt any better. The Asiago Parm & Cheddar Mozza breadsticks come with almost no cheeseānothing like whatās shown in the ads or how they used to be. Worse, breadsticks are usually unavailable or way over-proofed when they are, making them pretty unpleasant. They used to be excellent, but not anymore.
Delivery times are painfully slow. Even if you live 5-10 minutes from the store, expect to wait 45-50 minutes. The in-store staff seem very very nice but turn dismissive when confronted about issues. Iām not sure if itās a language barrier or just a front to avoid dealing with complaints.
Overall, Pizzaville has fallen far from what it used to be. Between the declining food quality, constant mistakes, and poor customer service, Iāve given up. I really hope this google review prompts a review of their procedures and hopefully brings back some of their better qualities. I'll give it a try in a few years or if it changes franchisees.
Atmosphere: 3
Food: 1
Service: 2
K M
ok pizza, always hurts my stomach
niten pradhan
Went to get Garlic sticks. We ordered chrispy wings and garlic sticks for dine in. The wings were good but we were served cold Garlic sticks. When I told the lady staff she didn't even acknowledge, meaning she knew that our garlic sticks were not freshly prepared. If you guys have it on the menu then you must prepare the order freshly, regardless of its monetary value. Don't just try to impress customers purchasing pizza as it is of higher value. Utterly dissatisfied with food and staff response.
Hand down Best pizza we ever had. I wish I knew the employee' name.
Atmosphere: 5
Food: 5
Service: 5
I just had the most Delicious pizza at pizzaville.The pizza looked good and tasted amazing .literally šÆšÆ delivery drivers are friendly and my pizza was on time . service much appreciated.Will deinitely try their BBQ chicken pizza next time.
Atmosphere: 5
Food: 5
Service: 5
Literally horrible wait times. Told 25 minutes 40 minutes later came back pizza wasnāt even in the oven. Bro what.
Atmosphere: 1
Food: 5
Service: 1
really good pizza
and pizza drivers are so nice to speak
very humble owner
down to earth
always help customers
Atmosphere: 5
Food: 5
Service: 5
I ordered 8 pieces chicken wings, 1 bottle coke and garlic bread. To start with it shows items delivered at 7:15 pm but did not receive order until 8pm. I had to call customer care 2 times. Secondly the delivery Indian guy asked me if I have had made payment so I did say yes , then I showed my email payment made via card and also the dash door apps proof of delivery yet he still asked me are you sure you made the payment?
Lastly, I realised he did not give coke which I have had ordered . By the time i turned to him, he was gone.
Itā was an awful experience with the delivery.
I am expecting my refund for my coke which I made payment via card. Hope this review will create alert for the new customers.
Pizza cold, not even in an insulated bag, pop hot. Finally delivered 30 minutes later than quoted. Im 2 blocks from the store, longtime customer. Was a great place...not anymore.
Service: 1
Best Panzerotti and flipped slices!! Thank you for the great service.
Atmosphere: 5
Food: 5
Service: 5
The food is real - by that i mean, the toppings are legit. Example: Bacon is strips of bacon, not bacon bits. The drivers are always so friendly. The service is prompt and delivery is a bonus in my neck of the woods. Thank you for being part of our family take out nights!!
Atmosphere: 4
Food: 5
Service: 5
I strongly suggest you eliminate the ātippingā option for walk in & pick up orders. When I place my order online and drive to pick it up myself, I deserve the tip. You can see the difference with the staff too when someone does tip vs who doesnāt. I just got a slice for lunch. The gentleman in front of me tipped and the employee was super kind. I didnāt and she placed my slice in the counter and walked away. Insane. Itās not fair to ask customers to pay more nor having employees expect a tip for just doing their same standard job. Itās a terrible model. Remove the tip please!!!
Atmosphere: 4
Food: 5
Service: 2
pizza taste better then the rest of the chain
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Pizza taste different, keep up the good work
Atmosphere: 5
Food: 5
Service: 5
No doubt pizza was so good but the guy was so rude . I was asking for deals and his response why r u asking for deals . No politeness he was rude
Atmosphere: 4
Food: 5
Service: 5
Iāve been a loyal Pizzaville customer for years and even worked there for a time. It used to be my go-to for great pizza, but sadly, itās become an atrocity compared to its former self. If youāre craving pizza, save yourself the frustration, skip Pizzaville and order a fulfilling pizza from Nickās.
The quality has dropped significantly. For instance, āextra cheeseā doesnāt mean more cheeseāit just means they sprinkle it on top of the toppings. I've watched this in action with my own eyes. *Pro Tip* If you actually want more cheese, youāre better off ordering double or triple cheese. They also consistently forget to add cheddar or feta to pizzas, even when itās requested.
The app has an issue registering double pepperoni ordersāyouāll need to call in. This problem has been around for ages, but it hasnāt been addressed. Lately the pizzas are often slightly undercooked, which seems like an attempt to increase their shelf life. Iāve started ordering mine well-done, which I shouldnāt have to do every time.
Recently, I ordered an expensive custom pizza and was delivered a plain pepperoni instead. Calling the head office about mistakes like this is pointless. After multiple issues, I was offered a single $5 coupon. This doesn't even come close to covering the cost of the toppings for the multiple pizzas I've received that were made incorrectly. Combine that with the fact that nearly every order has an error, and Iāve grown tired of complaining. Keep in mind I usually order 35-50$ per pizza, so I'm absolutely willing to spend the $$ for a quality product.
The sides arenāt any better. The Asiago Parm & Cheddar Mozza breadsticks come with almost no cheeseānothing like whatās shown in the ads or how they used to be. Worse, breadsticks are usually unavailable or way over-proofed when they are, making them pretty unpleasant. They used to be excellent, but not anymore.
Delivery times are painfully slow. Even if you live 5-10 minutes from the store, expect to wait 45-50 minutes. The in-store staff seem very very nice but turn dismissive when confronted about issues. Iām not sure if itās a language barrier or just a front to avoid dealing with complaints.
Overall, Pizzaville has fallen far from what it used to be. Between the declining food quality, constant mistakes, and poor customer service, Iāve given up. I really hope this google review prompts a review of their procedures and hopefully brings back some of their better qualities. I'll give it a try in a few years or if it changes franchisees.
Atmosphere: 3
Food: 1
Service: 2
ok pizza, always hurts my stomach
Went to get Garlic sticks. We ordered chrispy wings and garlic sticks for dine in. The wings were good but we were served cold Garlic sticks. When I told the lady staff she didn't even acknowledge, meaning she knew that our garlic sticks were not freshly prepared. If you guys have it on the menu then you must prepare the order freshly, regardless of its monetary value. Don't just try to impress customers purchasing pizza as it is of higher value. Utterly dissatisfied with food and staff response.
Atmosphere: 2
Food: 1
Service: 1
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