We had a take out from tris sushi place, very delicious rolls and maki and stuff! Planning to come for a dinner, since this little restaurant looks very nice and cozy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Sashimi Platter 50pcs
Pavel Bogdanov
Always great food and take away
Atmosphere: 5
Food: 5
Service: 5
Andrew Buhl
Wonderful food. Plain atmosphere
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Tempura
Sydney M
Rude customer service
Atmosphere: 1
Food: 1
Service: 1
Anastasia Sichov
I’ve been a regular customer at Neko Sushi for years, often placing large orders and supporting their business. Unfortunately, my recent experience was so frustrating that I doubt I’ll be returning.
I ordered over $200 worth of sushi online and made a few substitution requests. When I arrived to pick it up, I discovered they had added $30 to my total without informing me or asking for approval. Despite being upset, I didn’t argue and was ready to pay.
I had brought cash to take advantage of their advertised 10% cash discount, but I ended up being $15 short. I asked if I could pay the remaining balance with my debit card, but I was told this would void the entire 10% discount, which would add over $20 to the cost of my order. I scrambled to find as much as I could, digging through my pockets, and managed to come up with everything except 85 cents. I felt embarrassed having to search for loose change while they stood there offering no flexibility. Their only solutions were to drive to an ATM or forfeit the discount entirely.
This rigid approach was disappointing, especially considering I’ve been a loyal customer for years and was already hit with an unapproved extra charge. The unwillingness to work with me over such a small amount felt unnecessary and disrespectful.
This experience has completely changed my view of Neko Sushi. I won’t be ordering from them again, and I hope they rethink how they treat their long-time customers.
Atmosphere: 1
Service: 1
Jen E.
I’ve been a loyal customer of Neko Sushi for years, frequently placing large orders and supporting their business. However, my recent experience was deeply disappointing and has made me reconsider ever returning.
I placed a large sushi order online (over $200) and requested a few substitutions. When I arrived to pick up my order, I was shocked to find they had charged me an additional $30 without notifying me or asking for my consent. Despite this, I didn’t argue and was prepared to pay.
I brought cash to benefit from their advertised 10% discount for cash payments but realized I was $15 short. I kindly asked if I could pay the remaining $15 using my debit card. To my surprise, I was told that paying any part of the order with debit would void the entire 10% discount. On a $200+ order, this discount amounts to quite a bit of money.
As a long-term customer who orders from Neko Sushi at least once a month, I was shocked by this inflexible and greedy policy, especially since I was already overcharged without prior notice. The refusal to accommodate a loyal customer over $15 felt disrespectful and dismissive.
This experience has left a sour taste in my mouth, and I will no longer spend my money at Neko Sushi. I hope they reconsider how they treat their loyal patrons in the future.
Service: 1
mdrmymail
Amazing sushi. We arrived before the dinner rush and it was the best we have had in a while. The kid was raving about it the next day.
Parking: It will fill up fast on a busy night.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Large Sashimi Platter 50pcs
Antonio Teti
Had takeout, sushi rolls, dumplings and fried chicken bites all tasted great.
Food: 5
Recommended dishes: Chicken Karaage, Dynamite Roll
Katie Padley
We had a roll, sushi, sashimi, and dumplings. Everything was great except the dumplings. (The texture on the dumplings was off, they must be from frozen.) The sushi and sashimi are fantastic! Nice variety in the combos. They season their rice perfectly here which is hard to find in Ontario. The presentation is good and the service is attentive. Never without a full cup of tea (loved that). I also loved that they had little cat chopstick holders to match their theme Neko.
Atmosphere: 5
Food: 5
Service: 5
Milena Silveira
The best quality sushi ! You cannot find better! Always accurate with our orders and efficient customer service
First time here, great food and service. However I wasn't a fan of the music, I feel it takes away from the Japanese experience.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Salmon Teriyaki Bento Dinner
Kirsten Day
Neko Sushi is our new favorite sushi restaurant. We have dined in and also gotten take out. The food is great quality and delicious! We always buy extra for lunch the next day! The employees are friendly and professional and the dine in atmosphere is small but beautiful! We love the cute cat holders for your chopsticks! Highly recommend!
Vegetarian options: Lots of vegetarian options.
Dietary restrictions: It seems there is something for every dietary option!
Atmosphere: 5
Food: 5
Service: 5
Chumar Vlogs
The food is perfect perfect. friendly stuff. It's a perfect place to eat. Sushi.
We had a take out from tris sushi place, very delicious rolls and maki and stuff! Planning to come for a dinner, since this little restaurant looks very nice and cozy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Sashimi Platter 50pcs
Always great food and take away
Atmosphere: 5
Food: 5
Service: 5
Wonderful food. Plain atmosphere
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Tempura
Rude customer service
Atmosphere: 1
Food: 1
Service: 1
I’ve been a regular customer at Neko Sushi for years, often placing large orders and supporting their business. Unfortunately, my recent experience was so frustrating that I doubt I’ll be returning.
I ordered over $200 worth of sushi online and made a few substitution requests. When I arrived to pick it up, I discovered they had added $30 to my total without informing me or asking for approval. Despite being upset, I didn’t argue and was ready to pay.
I had brought cash to take advantage of their advertised 10% cash discount, but I ended up being $15 short. I asked if I could pay the remaining balance with my debit card, but I was told this would void the entire 10% discount, which would add over $20 to the cost of my order. I scrambled to find as much as I could, digging through my pockets, and managed to come up with everything except 85 cents. I felt embarrassed having to search for loose change while they stood there offering no flexibility. Their only solutions were to drive to an ATM or forfeit the discount entirely.
This rigid approach was disappointing, especially considering I’ve been a loyal customer for years and was already hit with an unapproved extra charge. The unwillingness to work with me over such a small amount felt unnecessary and disrespectful.
This experience has completely changed my view of Neko Sushi. I won’t be ordering from them again, and I hope they rethink how they treat their long-time customers.
Atmosphere: 1
Service: 1
I’ve been a loyal customer of Neko Sushi for years, frequently placing large orders and supporting their business. However, my recent experience was deeply disappointing and has made me reconsider ever returning.
I placed a large sushi order online (over $200) and requested a few substitutions. When I arrived to pick up my order, I was shocked to find they had charged me an additional $30 without notifying me or asking for my consent. Despite this, I didn’t argue and was prepared to pay.
I brought cash to benefit from their advertised 10% discount for cash payments but realized I was $15 short. I kindly asked if I could pay the remaining $15 using my debit card. To my surprise, I was told that paying any part of the order with debit would void the entire 10% discount. On a $200+ order, this discount amounts to quite a bit of money.
As a long-term customer who orders from Neko Sushi at least once a month, I was shocked by this inflexible and greedy policy, especially since I was already overcharged without prior notice. The refusal to accommodate a loyal customer over $15 felt disrespectful and dismissive.
This experience has left a sour taste in my mouth, and I will no longer spend my money at Neko Sushi. I hope they reconsider how they treat their loyal patrons in the future.
Service: 1
Amazing sushi. We arrived before the dinner rush and it was the best we have had in a while. The kid was raving about it the next day.
Parking: It will fill up fast on a busy night.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Large Sashimi Platter 50pcs
Had takeout, sushi rolls, dumplings and fried chicken bites all tasted great.
Food: 5
Recommended dishes: Chicken Karaage, Dynamite Roll
We had a roll, sushi, sashimi, and dumplings. Everything was great except the dumplings. (The texture on the dumplings was off, they must be from frozen.) The sushi and sashimi are fantastic! Nice variety in the combos. They season their rice perfectly here which is hard to find in Ontario. The presentation is good and the service is attentive. Never without a full cup of tea (loved that). I also loved that they had little cat chopstick holders to match their theme Neko.
Atmosphere: 5
Food: 5
Service: 5
The best quality sushi ! You cannot find better! Always accurate with our orders and efficient customer service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good value, good food, good service. First time getting pick-up here, will be coming again.
Atmosphere: 5
Food: 5
Service: 5
Clean , fresh , happy atmosphere. Awsome sushi . Awsome 👍
Vegetarian options: Good 👍
Kid-friendliness: Very friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Sashimi Platter 50pcs
First time here, great food and service. However I wasn't a fan of the music, I feel it takes away from the Japanese experience.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Salmon Teriyaki Bento Dinner
Neko Sushi is our new favorite sushi restaurant. We have dined in and also gotten take out. The food is great quality and delicious! We always buy extra for lunch the next day! The employees are friendly and professional and the dine in atmosphere is small but beautiful! We love the cute cat holders for your chopsticks! Highly recommend!
Vegetarian options: Lots of vegetarian options.
Dietary restrictions: It seems there is something for every dietary option!
Atmosphere: 5
Food: 5
Service: 5
The food is perfect perfect. friendly stuff. It's a perfect place to eat. Sushi.
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