They never know how to make an order properly.....every single time they mess up my order . Never coming back again
Food: 1
Service: 1
kavita Jeet
Unprofessional Service & No Effort to Resolve Mistake
We had a very disappointing experience with this Pizza Hut location. My son accidentally ordered a Hawaiian pizza online thinking it was a chicken pizza as part of a $10.99 deal. We don’t eat pork for personal and religious reasons, and our order history clearly shows we’ve never ordered anything with pork or beef before.
As soon as we received the pizza and realized the mistake, we called the store. We politely asked for a replacement—offering to pay the difference or get a small discount—but the request was dismissed. The staff member Jeet said he would speak with the manager, but the manager also refused to do anything.
There was no flexibility, no understanding, and no solution offered. Sadly, we had to throw the pizza away and were left without a meal that night.
This isn’t the first time we’ve experienced poor customer service at this branch, but this situation confirmed that we won’t be returning. The attitude from staff, especially the manager, was careless and unprofessional. We won’t recommend this location to anyone.
Proud Sindhi Canadian
Very Disappointed – Poor Service & No Accountability
My son ordered a medium pizza online from this location after seeing a $10.99 deal. He added chicken, not realizing it was a Hawaiian pizza with pork/ham—something we never eat for religious reasons (which is clear from our order history). When we received the order and noticed the mistake, we called the store right away, offering to pay the difference for a replacement or even accept a small discount. Jeet took the call and said he’d speak with the manager, but both refused to help or offer any solution. We were left with food we couldn’t eat and no support at all. This isn’t the first time we’ve experienced poor service here, but this incident was especially disappointing. The staff showed no empathy, and the manager was unprofessional and unhelpful. We won’t be ordering from this location again, and we’ll be advising friends and family to do the same. Very poor customer service.
Aakash Purohit
Worst experience uncooked for the second time in a row. First, I called the store three times and no one answered. When I finally tried to place an order, the person taking it didn’t seem to know what he was doing. I asked for pesto sauce instead of the regular one, and he said, “We don’t do that,” as if he had no clue. I honestly don’t understand how someone like that gets hired.
What kind of customer service is this? To make things worse, I asked for chili flakes at the end and was told, “We don’t do that,” again.
Seriously—do you want to run a business or not? This level of service is completely unacceptable.
Esmeralda Pashaj
Rude customer service
Temler 1209
Great service
CBs Fun With Vinyl
Always great food, always great service!
Prem Lotani
Had an amazing experience with food taste and customer service. Specially with 2 buck tuesday deal
Heather Woods
Everything was ok
Atmosphere: 2
Food: 3
Service: 2
Jason F. Voll
Fast quick service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Canadian, 10 99 Pizza of the Day
We really enjoyed the food over here, staff was really friendly and helpful with precise information. Specially Hersheys cookie is really delicious, it was already mouthwatering but after having it, it’s like heaven.
Vegetarian options: Yes They do have Vegetarian options.
Parking: There Are Ample of parking space.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Medium Pizzas, Chicken Strips My Box, Wings
Roger Couture
Very friendly staff. Great food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Bites
Srinath Ethirajulu
Guys were excellent I had an wrong order and they were able to replace with no additional cost. Excellent customer service
Atmosphere: 5
Food: 5
Service: 5
WONHO KIM
Very clean building. Pizza is as delicious as the other branches.
Atmosphere: 4
Food: 4
Service: 3
Robert Sorrell
Have ordered repeatedly because it is my wife's favourite. The last two times it has been inexplicably late. This last time apparently, the delivery person tried to deliver but despite the fact that we were both watching TV less than 10 ft from either front door they elected to just drop the pizza on the porch and not attempt to phone us about it. Will be sticking with Tastebuds from now on , which my wife wanted to do but I voted to give PH one more chance. Big mistake.
They never know how to make an order properly.....every single time they mess up my order . Never coming back again
Food: 1
Service: 1
Unprofessional Service & No Effort to Resolve Mistake
We had a very disappointing experience with this Pizza Hut location. My son accidentally ordered a Hawaiian pizza online thinking it was a chicken pizza as part of a $10.99 deal. We don’t eat pork for personal and religious reasons, and our order history clearly shows we’ve never ordered anything with pork or beef before.
As soon as we received the pizza and realized the mistake, we called the store. We politely asked for a replacement—offering to pay the difference or get a small discount—but the request was dismissed. The staff member Jeet said he would speak with the manager, but the manager also refused to do anything.
There was no flexibility, no understanding, and no solution offered. Sadly, we had to throw the pizza away and were left without a meal that night.
This isn’t the first time we’ve experienced poor customer service at this branch, but this situation confirmed that we won’t be returning. The attitude from staff, especially the manager, was careless and unprofessional. We won’t recommend this location to anyone.
Very Disappointed – Poor Service & No Accountability
My son ordered a medium pizza online from this location after seeing a $10.99 deal. He added chicken, not realizing it was a Hawaiian pizza with pork/ham—something we never eat for religious reasons (which is clear from our order history).
When we received the order and noticed the mistake, we called the store right away, offering to pay the difference for a replacement or even accept a small discount. Jeet took the call and said he’d speak with the manager, but both refused to help or offer any solution.
We were left with food we couldn’t eat and no support at all. This isn’t the first time we’ve experienced poor service here, but this incident was especially disappointing. The staff showed no empathy, and the manager was unprofessional and unhelpful.
We won’t be ordering from this location again, and we’ll be advising friends and family to do the same. Very poor customer service.
Worst experience uncooked for the second time in a row. First, I called the store three times and no one answered. When I finally tried to place an order, the person taking it didn’t seem to know what he was doing. I asked for pesto sauce instead of the regular one, and he said, “We don’t do that,” as if he had no clue. I honestly don’t understand how someone like that gets hired.
What kind of customer service is this?
To make things worse, I asked for chili flakes at the end and was told, “We don’t do that,” again.
Seriously—do you want to run a business or not?
This level of service is completely unacceptable.
Rude customer service
Great service
Always great food, always great service!
Had an amazing experience with food taste and customer service. Specially with 2 buck tuesday deal
Everything was ok
Atmosphere: 2
Food: 3
Service: 2
Fast quick service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Canadian, 10 99 Pizza of the Day
Restaurantji Recommends
We really enjoyed the food over here, staff was really friendly and helpful with precise information. Specially Hersheys cookie is really delicious, it was already mouthwatering but after having it, it’s like heaven.
Vegetarian options: Yes They do have Vegetarian options.
Parking: There Are Ample of parking space.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Medium Pizzas, Chicken Strips My Box, Wings
Very friendly staff. Great food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Bites
Guys were excellent I had an wrong order and they were able to replace with no additional cost. Excellent customer service
Atmosphere: 5
Food: 5
Service: 5
Very clean building. Pizza is as delicious as the other branches.
Atmosphere: 4
Food: 4
Service: 3
Have ordered repeatedly because it is my wife's favourite. The last two times it has been inexplicably late. This last time apparently, the delivery person tried to deliver but despite the fact that we were both watching TV less than 10 ft from either front door they elected to just drop the pizza on the porch and not attempt to phone us about it. Will be sticking with Tastebuds from now on , which my wife wanted to do but I voted to give PH one more chance. Big mistake.
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