Looked like staff of one. So process time was longer then expected. Burger was good.
Food: 4
Service: 3
Recommended dishes: Teen Burger
Joey MacDonald
Went for breakfast through the drive thru. I’ve never been for breakfast so I had a few questions.
The breakfast combos come with a drink, apple juice included but not orange juice. OJ is a $2 up charge but the cost of an apple juice or orange juice are the exact same on the menu.
The woman was very short with me and kept cutting me off and talking over me so it took forever to get my order through. We settled with coffee since it’s included and she asked what size. I asked what size was included and she said “if you want small, I’ll give a small. If you want medium I’ll give a medium.” Just dancing around questions like that.
Painful experience and didn’t even ask to scan our app code. Would not recommend this location. (Holiday inn drive in Cambridge ON).
Atmosphere: 1
Food: 3
Service: 1
Sari Barton
When l arrived the coffee machine wasn't working and the service men where working on the machine. I asked if l could get a tea, l said l really wanted a tea instead of a pop with my combo. But that wasn't going to be an option for me so l settled for a pop instead of what l wanted. Drive through was busy and a mobile order customer arrived the person making food was very slow. Customers came into the store and left. I was waiting so long that the service men finally got the hot water tank to dispense hot water. So l finally got a tea but the cashier was charging me for it. I said l really wanted a tea not a pop. She said l have to charge. Even though l said l wanted a tea in the first place. This wasn't good service at all.
Atmosphere: 5
Food: 5
Service: 2
Steve Hill
As it’s close by and with only a half an hour for lunch, I thought I ‘d try this A&W again after some questionable previous experiences. I waited for over 10 minutes for the car in front to get their order, then waited 5 more minutes for my order. I watched through the drive thru window as the person filling my order looked completely confused as she placed items in the bag, took them out, and put them back in the bag, re-read the order and took something out, again! Finally, I got my order only to return to work to find my Teen burger and fries order to be,fries, onion rings, and a flat Coke. No burger! For this I was charged $11.75! The last straw and last time I will be wasting my time and money at this establishment.
Atmosphere: 1
Food: 1
Service: 1
Kimal Brown
I’ve watched the employees at this location handle my food without gloves going back and forth from the register, the headsets, and whatever else then touching my food again. They assembled my burger with their bare hands and me being hungry had to just sit there and eat it because I didn’t want to wait for a fresh burger. I’m okay to eat it but I won’t be surprised if someone gets sick this way.
Sponge \u0026 Dong
Berger is so good 👍
Atmosphere: 4
Food: 5
Service: 5
Raman Deep
Worst customer service , felt insulted. Embarrassing
Atmosphere: 2
Food: 1
Service: 1
Jodi Beswetherick
Teen burger combo with a root beer for me! So good!
Atmosphere: 5
Food: 5
Service: 5
Harsha Patil
Manpreet was the best !! They are super sweet and generous!!!!
Atmosphere: 5
Food: 5
Service: 5
Michael J
This store is the only store that still offering the $3.99 Mamma burger. It’s been on for several months. The staff is extremely friendly and a product is always hot and fresh. Whenever they serve, here is always excellent quality.
I got a doordash order from here and the restaurant’s system was broken so the order wasn’t showing up but instead of helping me and the customer who ordered, the employees instead offered no help and told me to drive off. I wasted over 20 minutes driving here and my gas too. I told the worker I have doordash tap on my phone so I can pay for the order even if the system is broken but she refused to listen. Usually when this happens at other restaurants they always offer to help and listen but here? Absolutely not.
Atmosphere: 1
Food: 1
Service: 1
John S
08.21.25 Saw worker dressing burger with bare hands. drove away. Will not return.
Tammy Patterson
Drive through took longer than normal server was very polite and apologized..
Looked like staff of one. So process time was longer then expected. Burger was good.
Food: 4
Service: 3
Recommended dishes: Teen Burger
Went for breakfast through the drive thru. I’ve never been for breakfast so I had a few questions.
The breakfast combos come with a drink, apple juice included but not orange juice. OJ is a $2 up charge but the cost of an apple juice or orange juice are the exact same on the menu.
The woman was very short with me and kept cutting me off and talking over me so it took forever to get my order through. We settled with coffee since it’s included and she asked what size. I asked what size was included and she said “if you want small, I’ll give a small. If you want medium I’ll give a medium.” Just dancing around questions like that.
Painful experience and didn’t even ask to scan our app code. Would not recommend this location. (Holiday inn drive in Cambridge ON).
Atmosphere: 1
Food: 3
Service: 1
When l arrived the coffee machine wasn't working and the service men where working on the machine. I asked if l could get a tea, l said l really wanted a tea instead of a pop with my combo. But that wasn't going to be an option for me so l settled for a pop instead of what l wanted. Drive through was busy and a mobile order customer arrived the person making food was very slow. Customers came into the store and left. I was waiting so long that the service men finally got the hot water tank to dispense hot water. So l finally got a tea but the cashier was charging me for it. I said l really wanted a tea not a pop. She said l have to charge. Even though l said l wanted a tea in the first place. This wasn't good service at all.
Atmosphere: 5
Food: 5
Service: 2
As it’s close by and with only a half an hour for lunch, I thought I ‘d try this A&W again after some questionable previous experiences. I waited for over 10 minutes for the car in front to get their order, then waited 5 more minutes for my order. I watched through the drive thru window as the person filling my order looked completely confused as she placed items in the bag, took them out, and put them back in the bag, re-read the order and took something out, again!
Finally, I got my order only to return to work to find my Teen burger and fries order to be,fries, onion rings, and a flat Coke. No burger! For this I was charged $11.75! The last straw and last time I will be wasting my time and money at this establishment.
Atmosphere: 1
Food: 1
Service: 1
I’ve watched the employees at this location handle my food without gloves going back and forth from the register, the headsets, and whatever else then touching my food again. They assembled my burger with their bare hands and me being hungry had to just sit there and eat it because I didn’t want to wait for a fresh burger. I’m okay to eat it but I won’t be surprised if someone gets sick this way.
Berger is so good 👍
Atmosphere: 4
Food: 5
Service: 5
Worst customer service , felt insulted. Embarrassing
Atmosphere: 2
Food: 1
Service: 1
Teen burger combo with a root beer for me! So good!
Atmosphere: 5
Food: 5
Service: 5
Manpreet was the best !! They are super sweet and generous!!!!
Atmosphere: 5
Food: 5
Service: 5
This store is the only store that still offering the $3.99 Mamma burger. It’s been on for several months. The staff is extremely friendly and a product is always hot and fresh. Whenever they serve, here is always excellent quality.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great food!
Atmosphere: 5
Food: 5
Service: 5
I got a doordash order from here and the restaurant’s system was broken so the order wasn’t showing up but instead of helping me and the customer who ordered, the employees instead offered no help and told me to drive off. I wasted over 20 minutes driving here and my gas too. I told the worker I have doordash tap on my phone so I can pay for the order even if the system is broken but she refused to listen. Usually when this happens at other restaurants they always offer to help and listen but here? Absolutely not.
Atmosphere: 1
Food: 1
Service: 1
08.21.25 Saw worker dressing burger with bare hands. drove away. Will not return.
Drive through took longer than normal server was very polite and apologized..
Atmosphere: 5
Food: 5
Service: 5
Love a&W
Friendly helpful stafff
Atmosphere: 5
Food: 5
Service: 5
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