Lady Glaze Doughnuts Bakery Store
1111 Franklin Blvd #2, Cambridge
(289) 246-0973
Recent Reviews
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I ordered here on TooGoodToGo and got 12 donuts. They looked good, but they were probably the worst donuts I’ve ever had. They didn’t taste right. I’m wondering if I got vegan donuts? They had 2 options but I didn’t choose the vegan one.
They were really stiff and dry and the flavour was very bland. I tried to microwave one to see if it would help and it still wasn’t good. Wish I’d saved my $8 and just gotten a few donuts at Timmies lol…
Also the box they came in was very big and flimsy, so I ended up dropping it when I was trying to hold it with one hand to open it and peek inside.
Highly recommended
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Apple Fritter
I placed an order online for 9:30 am pick up from the Cambridge location. I ordered 5 regular donuts and one vegan.
My fiance arrived at the location only to be told they did not have them. How disappointing when this was an order for a little girls birthday. My fiance was told they would have to contact another location to have them delivered to us but could not give a time. My daughter's birthday was at 11:00 am.
The order was delivered and the lady that delivered them also had a crappy attitude. We were also notified that they were all vegan. The only plus was the donuts did taste good.
Instead of crappy attitudes for the wrong on your end, how about good customer service and making it seem like you care about your customers.
Update your website if you cannot accommodate orders at your Cambridge location. Do you accept customers money and not contact them to let them know you will not be fulfilling their order.
Atmosphere: 1
Food: 4
Service: 1
DO NOT GO TO THE CAMBRIDGE LOCATION! My experience: The website showed 12 different types of vegan donuts on their website and I ordered it online. Very disappointed that not a single one of them was chocolate which is one of the reasons I ordered the vegan dozen. I gave an honest Google review of my experience and the owner replied that they offered a refund which I didn't take. The owner who had a smirk on his face the whole time offered a refund but I couldn't take it as I was using the donuts in place of a birthday cake so it was too late to get anything else. Not everything can be resolved with a refund! You ruined one birthday celebration. Don't go to the Cambridge location. BTW does the owner have any explanation why they have uncovered donuts just sitting in the office in front of the desks?
Atmosphere: 1
Food: 1
Service: 1
I pre ordered doughnuts for my daughter birthday party not only did they not answer my phone calls day of pick up but not even a phone back !!!! I showed up at location nobody was there at 3 pm and there doors were UNLOCKED and not a person in the store!!!! Absolutely terrible service very disappointed!!!! do not order here!!! Very unprofessional!! I’d like give zero stars. Thanks for letting down an 11 year old.
Atmosphere: 1
Food: 1
Service: 1
"Accidentally" stopped into the store for the first time today. Happily cleaned them out of their remaining stock of Apple Fritters because of "Toonie Tuesday".
Would have liked more variety, but it was the end of the day and they were sold out. What a great excuse to return! Looking forward to it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnuts
Fantastic donuts every time. Speedy service. Simple production storefront.
Atmosphere: 3
Food: 5
Service: 5
great selection of tasty vegan donuts!
Loved the donuts. Especially the apple and fruit based one. My family and I stopped by for having donuts, it was delightful experience.
Atmosphere: 5
Food: 5
Service: 5
Picked up half a dozen of doughnuts this morning. Very odd location with several other food businesses running out of the same place. Other people’s orders from a pastry shop were sitting on shelves and there was no organization.Out of the 6 doughnuts, 4 were completely stale (especially the cinnamon roll with strawberry frosting. Hard as a rock!), and the other 2 (butter tart) were a miss. Certainly won’t be back as we have two fantastic doughnut shops in town that provide fresh doughnuts and a better experience. I would also suggest labeling the flavours as the employee who was there barely knew them.
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
We just dropped by this store and our special needs son asked for a purple doughnut! The owner went out of his way to prepare a purple one just for him very nice staff and super yummy doughnuts???definitely
Atmosphere: 5
Food: 5
Service: 5
Beautiful donuts and great vegan options!! 10/10
We went to the location in Guelph, it looks awful there with holes in the floor. The donuts were insanely expensive. We bought 4 and 1 tasted like it might have been made that day but the other 3, yikes. The woman who helped my family was cold and acted like we were an inconvenience. My 5 year old was terrified of her. The americano and hot chocolate were room temp and so weak. We're from Cambridge and will never make the drive again. Red Eye Cafe in Cambridge is an absolute beast when it comes to donuts. Trust me!
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Doughnuts
Very Weird Experience. My mom and I stopped into Lady Glaze today for their “Toonie Tuesday” Special. We arrived at around 10:30 and surprisingly they were already out of almost everything. As we were leaving our house they posted an advertisement for the special on Instagram, so it was weird to me that they were basically sold out 20 minutes later… There were a few gluten free donuts available that looked flatter than a pancake so we skipped on those, and besides that we were able to snag the last apple fritter (display donut), a dutchie and 4 OG glaze donuts. It was pretty disappointing that they had very little stock so early in the day; we were originally going to purchase a dozen or so to share with family, but we ended up scraping the bottom of the barrel. The space was super odd as well - cluttered, messy and borderline dirty. I wish they would have stayed at their previous location in downtown Cambridge, as it was not only more convenient, but spacious, inviting, and comfortable. Our exchange with the woman who helped us was less than friendly, more awkward and aloof than anything. The donuts tasted good and were a fair price, but our overall experience was lacklustre and not worth the drive. Unfortunately, we will be seeking alternative donut providers in the future.
Atmosphere: 1
Food: 3
Service: 1
I went to pick up some donuts the man working was so very kind in filling my order and offering to help bring boxes to my car. Great experience and great donuts!
Food: 5
Service: 5
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